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Member Services Associate information

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$10

$22

$40

How much do member services associate jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for member services associate in Virginia is $22.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $24.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Services Associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

Is a CSA job stressful?

A Member Services Associate role can be stressful at times due to handling customer inquiries, resolving issues, and managing multiple tasks simultaneously. Strong communication skills and the ability to stay organized help manage workload and reduce stress levels in this position.

What is the job description of a service associate?

A Member Services Associate is responsible for assisting members or customers by providing information, resolving issues, and processing transactions. They often handle inquiries via phone, email, or in person, and use customer management systems to document interactions. Strong communication skills and familiarity with relevant software are essential for this role.

What is a member services associate?

A member services associate is a customer service professional who assists members or clients by answering questions, resolving issues, and providing information about products or services. They often work in environments like healthcare, fitness, or financial organizations and may use tools such as CRM software to manage member interactions.

How does a Member Services Associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What are Member Services Associates?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

What jobs pay 4000 a week without a degree?

Member Services Associate roles typically do not pay $4,000 a week; high-paying jobs that do often require specialized skills, experience, or certifications. Some high-earning roles without a degree include sales managers, real estate brokers, or certain skilled trades like electricians or commercial pilots, but these usually involve significant experience or licensing. Most jobs paying this amount without a degree are rare and often involve commission, bonuses, or entrepreneurial efforts.
What are the most commonly searched types of Member Services jobs in Virginia? The most popular types of Member Services jobs in Virginia are:
What cities in Virginia are hiring for Member Services Associate jobs? Cities in Virginia with the most Member Services Associate job openings:
Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,198 per year, or $22.2 per hour.
Administrative Services Associate III

Administrative Services Associate III

City of Lynchburg

Lynchburg, VA

$16.03/hr

Full-time

Re-posted 13 days ago

City Of Lynchburg rating

7.3

Company rating: 7.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

457th of 693 rated public administrative organizations

Job description

Description The City of Lynchburg is an Equal Opportunity Employer Position serves as the initial point of contact for the clients seeking benefits and/or services. Duties understanding and explain basic benefit program information, making appropriate referrals, assisting clients with applications, and researching information needed. Essential Duties ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties necessary to deliver services to customers and citizens may be assigned. When assigned to Benefit Programs: Analyzes needs and coordinates resources that will support families/clients Serves as point of contact for clients Assists clients with completing applications and performs initial screening of applications Assesses and makes appropriate referrals to internal and external resources as needed Researches a variety of databases (including local and state agencies' databases) to obtain and/or verify information needed to process applications. Attaches information to applications for documentation purposes Makes photocopies of documents for case files Maintains complex logs and records, forwarding data to appropriate staff member(s) Performs data entry tasks regarding case files Updates databases, client files, and other automated records as needed Schedules appointments for clients to meet with staff Provides information regarding programs Assists in the preparation of periodic, special, and other reports for statistics Performs clerical support functions such as receiving and directing telephone calls and visitors, preparing correspondence, etc.

Regular attendance is required. ADDITIONAL DUTIES AND RESPONSIBILITIES include the following: Other duties to provide direct or indirect service to the citizens may be assigned. When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

Required to participate in emergency operations as needed. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. Minimum Education and Experience Required QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE Requires Associate's degree in business related field and considerable experience (2+ years) in public administrative support, working with a diverse population.

An acceptable combination of education and experience may be substituted for the education requirement. Requires ability to use Microsoft Word and Excel as well as other computer programs used to determine eligibility. Additional Requirements Must successfully complete Criminal Records background check and Child Protective Services Registry Check.

Possession of valid driver's license issued by the Commonwealth of Virginia and acceptable driving record according to City criteria. Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.

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