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Member Services Associate Jobs in Texas (NOW HIRING)

Patriot Mobile

Member Services Associate I

Tyler, TX · On-site

$20/hr

Job OverviewThe Member Services Associate 1 representative plays a key role in providing front-line support to Patriot Mobile members by addressing inquiries related to account information, billing ...

Patriot Mobile

Member Services Associate I

Grapevine, TX · On-site

$20/hr

Job OverviewThe Member Services Associate 1 representative plays a key role in providing front-line support to Patriot Mobile members by addressing inquiries related to account information, billing ...

Patriot Mobile

Member Services Associate I

Tyler, TX · On-site

Job Overview The Member Services Associate 1 representative plays a key role in providing front-line support to Patriot Mobile members by addressing inquiries related to account information, billing ...

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Member Services Associate information

See Texas salary details

$9

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$38

How much do member services associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for member services associate in Texas is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $23.27 per hour, depending on experience, location, and employer.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are the most commonly searched types of Member Services jobs in Texas?

The most popular types of Member Services jobs in Texas are:

What cities in Texas are hiring for Member Services Associate jobs?

Cities in Texas with the most Member Services Associate job openings:

Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,413 per year, or $20.9 per hour.

Member Services Associate I

Patriot Mobile

Grapevine, TX • On-site

Other

Re-posted yesterday

Job description

Company Overview

Patriot Mobile is America's only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members reliable wireless service and exceptional support while relentlessly fighting for our shared values. Patriot Mobile donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders.

Job Overview

The Member Services Associate 1 representative plays a key role in providing front-line support to Patriot Mobile members by addressing inquiries related to account information, billing, and services. This role requires strong communication skills, a problem-solving mindset, and the ability to navigate internal systems efficiently while delivering an outstanding customer experience.

Essential Functions and Responsibilities

  • Handle general customer questions related to accounts, billing, and service-related concerns.
  • Provide prompt, accurate, and friendly support to ensure a positive member experience.
  • Access, update, and maintain accurate member records in real-time during interactions.
  • Identify and escalate complex issues to higher-level support teams or supervisors as necessary.
  • Achieve key performance indicators, including Quality Assurance (QA), schedule adherence, and call handling times.
  • Build a strong foundation in delivering high-quality interactions and problem resolution.
  • Develop expertise in Patriot Mobile policies, billing systems, and account management tools.
  • Strengthen active listening and resolution strategies to handle diverse member concerns effectively.

Required Knowledge/Skills/Abilities

  • Exceptional communication; verbal, written and interpersonal communication skills.
  • Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.
  • Ability to work in a fast-paced environment and multi-task on work assignments.
  • Strong organizational skills.
  • Dependable, including excellent attendance.
  • Willing to work overtime and Saturdays.
  • Proficient with Microsoft Office Suite including MS teams.

Education and Experience

  • High School diploma or GED required; Associate's or Bachelor's degree preferred.
  • Experience in sales, operations, or executive administrative support is preferred.
  • Call center experience preferred but not required.

Physical Requirements

  • Must be able to sit or stand for long periods.
  • Must be able to work in an office environment.
  • Must be able to lift and move items up to 25 pounds.

Patriot Mobile is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, or national origin.

Please note that a background check and drug screen will be required before the first day of employment.

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