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Member Services Associate Jobs in Michigan (NOW HIRING)

Power Wellness

Member Services Associate

Ann Arbor, MI · On-site

Member Services Associate Location: The Health and Fitness Center at Washtenaw Community College Type: Part time: Flexible availability including some weekends Summary: We improve life and we're here ...

Power Wellness

Member Services Associate

Ann Arbor, MI · On-site

Member Services Associate Location: The Health and Fitness Center at Washtenaw Community College Type: Part time: Flexible availability including some weekends Summary: We improve life and we're here ...

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Member Services Associate information

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How much do member services associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for member services associate in Michigan is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.78 per hour, depending on experience, location, and employer.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are the most commonly searched types of Member Services jobs in Michigan?

The most popular types of Member Services jobs in Michigan are:

What cities in Michigan are hiring for Member Services Associate jobs?

Cities in Michigan with the most Member Services Associate job openings:

Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in Michigan as of June 2026, with employment types broken down into 3% As Needed, 64% Full Time, and 33% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,614 per year, or $19.5 per hour.

Member Services Associate

BOYS AND GIRLS CLUB OF THE MUSKEGON LAKESHORE

Muskegon, MI • On-site

$13.73 - $15/hr

Part-time

Posted 18 days ago

Key responsibilities

  • Assist members with membership enrollments, renewals, account questions, and general customer service needs.

  • Conduct regular facility walkthroughs to ensure cleanliness, safety, and proper operation of equipment and spaces.

  • Receive and process payments, maintain accurate membership records, and provide information about facility services, programs, schedules, and policies.

Job description

MEMBER SERVICES ASSOCIATE POSITION DESCRIPTION


Title:  Member Services Associate

Reports To: Member Services Supervisor 

Wage:     $13.73-$15/ hour   

Status: Part Time hourly up to 25 Hours per week, Non-Exempt


PRIMARY FUNCTION: 

The Member Services Associate is responsible for providing exceptional customer service and creating a welcoming, safe, and clean environment for all fitness center members and guests. This position serves as a primary point of contact for members and assists with daily facility operations.


KEY JOB RESPONSIBILITIES:

  • Responsible for opening and or closing the fitness center, depending on scheduled shift times.

  • Greet and interact with members and guests in a friendly and professional manner. 

  • Assist members with membership enrollments, renewals, account questions, and general customer service needs. 

  • Competent in various computer softwares including the utilization of a CRM.

  • Provide information about facility services, programs, schedules, and policies.

  • Conduct regular facility walkthroughs to help ensure cleanliness, safety, and proper operation of equipment and spaces.


Additional Responsibilities

  • Uphold facility policies and procedures while providing a positive experience for members and guests. 

  • Help maintain a welcoming and organized front desk and facility environment. 

  • Maintain accurate and up-to-date membership records by tracking membership numbers, class attendance, and other relevant information within the club’s database. 

  • Receive and process payments in accordance with established procedures, ensuring all receipts and required forms are properly completed, signed, and distributed. 

  • Answer phones and ensure calls or messages are transferred to the appropriate person. 

  • Demonstrate strong verbal and written communication skills to ensure information is accurately and promptly communicated to the appropriate staff members. 

  • Contribute to a positive, productive, and professional work environment by maintaining a collaborative attitude and supporting team members as needed. 

  • Demonstrate a willingness to support and assist other departments as needed to help ensure the overall success of the facility. 

  • Attend scheduled staff meetings and actively participate in discussions, training, and team updates 


Relationships

  • Internal: Maintain close daily interaction with member services supervisor, fitness center direct, peers and fitness center members.

  • External: Maintain positive relationships with partner organizations, clients, and contracted services, as needed.


SKILLS/KNOWLEDGE REQUIRED:

  • High School diploma or GED preferred.

  • 1 year Customer service experience

  • Computer skills and the ability to learn various software 

  • CPR/AED certification required within 90 days of hire. 

  • Must possess excellent interpersonal and communication skills, and the ability to work with members in a positive, service based manner.

  • Ability to multi-task and maintain a controlled and professional demeanor.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT/QUALIFICATIONS:


  • Must be able to sit, stand or walk for extended periods of time.

  • Must be able to squat or bend 

  • Must be able to lift up to 50 pounds and carry up to 10 pounds for short periods of time.

  • Must be willing and able to actively participate in regular in-service training and maintain minimum fitness levels required to perform duties. 


DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this position.  It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.