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Member Services Associate Jobs in Michigan (NOW HIRING)

Power Wellness

Member Services Coordinator

Chelsea, MI · On-site

He/she ensures that Member Services Associates are providing the highest level of customer service to members, guests and prospects of the facility as well as membership information, enrollment ...

Xtend Inc

Member Services Associate

Grand Rapids, MI · On-site

Member Services Representative (MSR) Are you passionate about helping people and providing exceptional customer service? Join our team as a Member Services Representative (MSR) and become an ...

Xtend, Inc

Member Services Associate

Grand Rapids, MI · On-site

Join our team as a Member Services Representative (MSR) and become an essential partner to our credit union clients across the country. In this role, you will support members through inbound and ...

Xtend, Inc

Member Services Associate

Grand Rapids, MI · On-site

Join our team as a Member Services Representative (MSR) and become an essential partner to our credit union clients across the country. In this role, you will support members through inbound and ...

Xtend, Inc

Member Services Associate

Grand Rapids, MI · On-site

Join our team as a Member Services Representative (MSR) and become an essential partner to our credit union clients across the country. In this role, you will support members through inbound and ...

NC SECU

Associate Member Services Officer

Flat Rock, MI · On-site

Purpose The Associate Member Services Officer (MSO) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSOs perform routine ...

SpartanNash

Guest Services Associate

Jenison, MI · On-site

$13.25 - $16.25/hr

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions ... This role is responsible to provide highly satisfactory service and assistance to guests; bag ...

SpartanNash Company

Guest Services Associate

Jenison, MI · On-site

$13.25 - $16.25/hr

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions ... This role is responsible to provide highly satisfactory service and assistance to guests; bag ...

C&S Wholesale Grocers Inc

Guest Services Associate

Jenison, MI · On-site

$13.25 - $16.25/hr

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions ... This role is responsible to provide highly satisfactory service and assistance to guests; bag ...

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Member Services Associate information

See Michigan salary details

$8

$19

$35

How much do member services associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for member services associate in Michigan is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

What are the most commonly searched types of Member Services jobs in Michigan?

The most popular types of Member Services jobs in Michigan are:

What cities in Michigan are hiring for Member Services Associate jobs?

Cities in Michigan with the most Member Services Associate job openings:

Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in Michigan as of June 2026, with employment types broken down into 3% As Needed, 64% Full Time, and 33% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,614 per year, or $19.5 per hour.

Member Services Coordinator

Power Wellness

Chelsea, MI • On-site

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Power Wellness rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

3rd of 63 rated gym and leisure clubs

Job description

Position Title: Member Services Coordinator
Location: Chelsea Wellness Center
Type: Full Time
Benefits:
- Medical, Dental and Vision Insurance
- Paid Days Off (ETO)
- 401(k) Plan with Company Matching
- Pet Insurance
- Employee Assistance Program
- Complimentary Fitness Membership for You and a Member of Your Household
- Flexible Work Schedules
Summary:
We improve life and we're here to serve. What you do is something special and contributes towards improving health within your community. Join our team of full time and part time staff at Chelsea Wellness Center. Our facility is managed by Power Wellness Management, a company that specializes in managing state-of-the-art medically integrated health and fitness centers. Power Wellness is a medical fitness industry pioneer who improves the lives of clients with a unique and customized approach to medical fitness center development and management. Their turnkey method takes away the stress of the development and management process allowing clients to focus on other areas of their business. The Member Services Coordinator is responsible for providing leadership and direction to Member Service Associates and assisting in coordinating service desk interactions. He/she ensures that Member Services Associates are providing the highest level of customer service to members, guests and prospects of the facility as well as membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.
Essential Duties and Responsibilities:
1. Provide leadership, direction and oversight to Member Services Associates as it relates to all interactions at the service desk as outlined in the Member Services Associate job description.
2. Work towards achieving established satisfaction survey metrics and provide coaching and direction to achieve threshold scores as it relates to member and guest satisfaction.
3. Maintain knowledge of all events and activities being promoted within the center as it relates to member communication, promotion and ancillary services and retention.
4. Must be able to stand for length of shift (generally 3-6 hours at a time).
5. Have the ability to perform all the duties outlined in the Member Services Associate job description as needed.
6. Provide regular feedback, write and conduct interim and annual performance reviews.
7. Assist with department work schedules and time cards.
8. Assist with hiring and training all Member Services Associates.
9. Work Manager on Duty shifts as assigned.
10. Other duties as assigned.
Qualifications:
• High School diploma or GED required.
• Associates degree or equivalent from a two-year college preferred.
• Minimum 2 years of experience in sales, marketing and/or customer service preferred.
• Minimum 1 year of supervisory experience preferred.
• CPR/AED certification required within 90 days of hire (provided by Power Wellness)
• Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi-task and maintain a controlled and professional demeanor.
• Proficient computer skills.
We Improve Life By Delivering Excellence In Health, Fitness & Wellness Management.
Integrity * Excellence * Humanity * Passion * Creativity * Humility

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