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How much do member service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for member service representative in Iowa is $14.95, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $17.84 per hour, depending on experience, location, and employer.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.
What are the most commonly searched types of Member Service Representative jobs in Iowa? The most popular types of Member Service Representative jobs in Iowa are:
Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $31,086 per year, or $14.9 per hour.

Member Service Representative

GreenState Credit Union

Des Moines, IA • On-site

$17.39 - $20.33/hr

Full-time

Posted 7 days ago

GreenState Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.
GREENSTATE CULTURE:
At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.
Hours
Monday - Friday 8:15am-5:30pm
Saturday 8:30am-12:30pm
Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package.
Essential Duties and Responsibilities
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
  1. Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
  2. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
  3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
  4. Ensures confidentiality of member information.
  5. Supports a diverse and inclusive work environment.
  6. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
  7. Makes weekly outbound service calls to members.
  8. Answers member questions or refer members to appropriate departments or supervisors.
  9. Assists with member account discrepancies, statement problems, complaints and escalates as necessary.
  10. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
  11. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
  12. Maintains a satisfactory balancing record.
  13. Educates members and staff of the features and benefits of all our products and services.
  14. Refers products and services that benefit members to achieve team goals.
  15. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.
  16. Processes mail and night deposit transactions.
  17. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.
  18. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.
  19. Complete daily work including balancing and reconciliation of drawer offages.
  20. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .
  21. Assists in security procedures. Has access to and is accountable for office keys and combinations.
  22. Balances, maintains, and corrects the coin machine and cash recyclers.
  23. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.

Job Requirements/Expectations
  1. Interpersonal skills to represent the Credit Union in a positive way.
  2. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.
  3. Thorough knowledge of deposit products and regulations.
  4. Accuracy in the handling of cash, recording daily transactions, and attention to detail.
  5. Good telephone manners and techniques.
  6. Ability to work with minimal direction and exercise sound judgment.
  7. Member account problem-solving skills.
  8. Proficiency with related computer applications, spreadsheets, word processing, and database applications.
  9. Ability to develop and maintain effective working relationships as a cohesive team.
  10. High school diploma or the equivalent (i.e. GED).
  11. Cash handling, sales, and customer service experience desired.
  12. Must be bondable.
  13. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.

Reporting Relationship
Reports to the Manager Retail Branch as assigned.
Supervisory Responsibilities
This position is not responsible for supervision of other employees.
Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.
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