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Member Services Representative Two information

What is the difference between Member Services Representative Two vs Member Services Representative One?

AspectMember Services Representative TwoMember Services Representative One
Required CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma or equivalent
Work EnvironmentCustomer service in call centers, offices, or remote settingsCustomer service in similar environments, often entry-level
Employer & Industry UsageCommon in healthcare, insurance, and financial servicesSimilar industries, often as entry-level roles
Search & Comparison IntentLooking for roles with increased responsibilities or experienceEntry-level or initial member service roles

The Member Services Representative Two typically requires more experience or certifications than the Member Services Representative One. It involves handling more complex member inquiries and providing higher-level support within customer service environments in industries like healthcare and insurance. The role is suited for those seeking advancement from entry-level positions.

What is a member services representative two?

A Member Services Representative Two is a customer service professional responsible for assisting members with inquiries, account management, and resolving issues. This role typically requires strong communication skills, familiarity with customer management systems, and may involve handling complex or escalated cases within a team environment.

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For Member Services Representative Two jobs in Iowa, the most frequently searched job titles are:

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Cities in Iowa with the most Member Services Representative Two job openings:

Member Services Representative Two jobs near you
Infographic showing various Member Services Representative Two job openings in Iowa as of June 2026, with employment types broken down into 2% As Needed, 68% Full Time, 22% Part Time, 2% Temporary, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Front Desk Member Services Representative - Level II Fitness

Iron Tee Golf

Bettendorf, IA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Member Services Representative

The Member Services Representative for Level II Fitness will be responsible for providing exceptional customer service to our members and guests. As a Member Services Representative, you will be the first point of contact for anyone walking into our club and will play an integral role in contributing to the overall success of the club and the company.

Key Responsibilities:

  • Greet and acknowledge members and guests as they enter the club
  • Check in members and guests and ensure they have a positive experience
  • Answer the phones and direct calls appropriately
  • Receive and process payment for membership, program sales and any other cash transactions while practicing proper cash handling procedures
  • Call new members to ensure a smooth transition to our facility, informing them of our referral program, and other membership benefits
  • Assist members and guests with inquiries and concerns
  • Resolving issues: de-escalating complaints/conflict, and providing solutions to members
  • Provide information about club services and amenities, along with promoting any internal programming
  • Maintain a clean and organized front desk and gym area
  • Understand and follow all safety rules and regulations including knowledge of emergency procedures and location of emergency equipment.
  • All other duties assigned by Level II management team

Requirements:

  • High school diploma or equivalent
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Proficient in Microsoft Office and basic computer skills
  • Ability to work flexible hours, including evenings and weekends
  • Must be able to pass a background check

Apply