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Member Service Rep Jobs in California (NOW HIRING)

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Member Service Rep information

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$8

$15

$23

How much do member service rep jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for member service rep in California is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep vs Customer Service Representative?

AspectMember Service RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, telecom, banking, and various industries
Employer & Industry UsagePrimarily in healthcare, insurance, and membership-based organizationsBroadly across retail, finance, tech, and service sectors
Search & Comparison IntentPeople comparing roles within healthcare or membership servicesPeople seeking customer support roles across industries

The main difference is that a Member Service Rep typically works within healthcare, insurance, or membership organizations, focusing on member-specific needs. A Customer Service Representative works across various industries like retail and finance, handling general customer inquiries. While both roles require strong communication skills, the Member Service Rep often deals with specialized information related to memberships or health plans.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, finance, or credit unions, using communication skills and knowledge of company policies to provide support and ensure member satisfaction.

What cities in California are hiring for Member Service Rep jobs?

Cities in California with the most Member Service Rep job openings:

Member Service Rep jobs near you
Infographic showing various Member Service Rep job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,663 per year, or $15.7 per hour.

Member Service Representative I (Full-Time)

Central State Credit Union

San Andreas, CA • On-site

$21 - $26.20/hr

Full-time

Re-posted 9 days ago

Job description

Job Type
Full-time
Description
Position Title: Member Service Representative I
Department: Operations
Reports to: Branch Manager
FLSA Classification: Non-exempt
Compensation: $21.00 - $26.20 per hour
Job Summary:
Member Service Representative I provides a broad range of services to the credit union membership conducting financial and other services in the branch while providing excellent customer service to all members.
Supervisory Responsibilities:
None
Duties/Responsibilities:
  • Receiving and disbursing cash and checks, posting deposits and loan payments. Cross sell products and services; accept loan requests and refer to the appropriate personnel for additional information as needed.
  • Assist members with home banking, electronic statements and stop payments.
  • May be required to assist and perform basic research on member disputes, questions, and/or concerns by telephone, written correspondence, or in-person.
  • Responsible for adhering to all established policies and procedures including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), HIPAA, ADA and other federal/state compliance regulations.
  • Gather information and report Elder Abuse and SAR (Suspicious Activity Reports) to proper departments and authorities.
  • Responsible for maintaining current knowledge of company policies, products, and services.
  • Performs other duties as assigned.

Requirements
Required Skills/Abilities:
  • Excellent communication and interpersonal skills are required.
  • Strong attention to detail and excellent organizational skills.
  • Ability to work with minimal or no supervision.
  • Time management ability.
  • Strong math, communication, and keyboarding skills.
  • Ability to cross-sell credit union products/services.
  • Ability to prioritize and manage multifunctional tasks.
  • Ability to handle cash.

Education and Experience:
  • High School diploma or equivalent.
  • Minimum three to six months prior teller experience or equivalent is preferred.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling and pushing.
  • May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.

The above information on this position has been designed to indicate the general nature and level of work to be performed by employees designated for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or physical requirements.
Salary Description
$21.00 - $26.20 per hour

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