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Member Relations Manager Jobs in Riverside, CA (NOW HIRING)

Farmer Boys

Guest Relations Team Member

Riverside, CA · On-site

$80K - $100K/yr

Manager, Franchise Legal Coordination &Office Administration LOCATION : Riverside, California (100 % On-Site) REPORTS TO: Executive Leadership DIRECT REPORTS: Guest Relations/Office Coordinator ...

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Member Relations Manager information

See Riverside, CA salary details

$29.2K

$84.2K

$146.6K

How much do member relations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for member relations manager in Riverside, CA is $84,197.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $110,100.00 per year, depending on experience, location, and employer.

What is a member relations manager?

Member Relations Managers are professionals responsible for building and maintaining positive relationships between an organization and its members. They handle member inquiries, address concerns, and ensure high levels of member satisfaction and engagement. Their duties often include organizing events, managing member communications, and developing strategies to improve member retention. By acting as the main point of contact, they help foster a sense of community and loyalty within the organization.

What are the key skills and qualifications needed to thrive as a member relations manager?

To thrive as a Member Relations Manager, you need strong interpersonal skills, experience in customer service or client relations, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and communication platforms is often required. Outstanding problem-solving abilities, attention to detail, and effective communication help build trust and foster positive member experiences. These skills and qualities ensure high member satisfaction and retention, which are crucial for the organization’s growth and reputation.

How does a member relations manager typically collaborate with other departments to enhance the overall member experience?

A Member Relations Manager often works closely with departments such as marketing, customer service, and events to ensure that member needs are effectively communicated and addressed. This collaboration can involve coordinating campaigns to boost member engagement, relaying feedback to improve services or benefits, and assisting with the planning of member-focused events. By maintaining open lines of communication with colleagues across the organization, the Member Relations Manager helps create a seamless and positive experience for all members. This cross-functional teamwork is essential for identifying opportunities to add value and quickly resolving any issues that arise.

What is the difference between Member Relations Manager vs Customer Service Representative?

AspectMember Relations ManagerCustomer Service Representative
Required CredentialsBachelor's degree, experience in member engagementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client meetings, strategic planningCall centers, retail, or online support
Employer & Industry UsageMembership organizations, associations, clubsRetail, telecom, hospitality, various service industries
Common Search & ComparisonFocus on member engagement and retentionFocus on resolving customer issues and inquiries

The Member Relations Manager typically handles strategic engagement and retention of members within organizations, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues, often with less experience required. While both roles involve communication and relationship-building, their scope and responsibilities differ significantly.

What job categories do people searching Member Relations Manager jobs in Riverside, CA look for?

The top searched job categories for Member Relations Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Member Relations Manager jobs?

Cities near Riverside, CA with the most Member Relations Manager job openings:

Member Relations Manager jobs near you
Infographic showing various Member Relations Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $84,197 per year, or $40.5 per hour.

Guest Relations Team Member

Farmer Boys - Support Center

Riverside, CA

$80K - $100K/yr

Full-time

Re-posted 10 days ago

Job description

JOB TITLE: Manager, Franchise Legal Coordination &Office Administration

LOCATION: Riverside, California (100 % On-Site)

REPORTS TO: Executive Leadership

DIRECT REPORTS: Guest Relations/Office Coordinator

CLASSIFICATION:Exempt

SUMMARY OF POSITION: FarmerBoys is seeking a highly structured, compliance-minded, and proactiveManager, Franchise Legal Coordination & Office Administration to anchorour corporate headquarters and lead our franchise administrative operations.Serving as a critical operational bridge between franchise owners, seniorexecutive leadership, external legal counsel, and insurance risk partners, thisrole is designed for a professional with deep legal administrative or paralegalexperience who wants to step into a corporate leadership seat.

Theideal candidate brings elite document control, rigorous deadline tracking, andprofessional poise from a sophisticated law firm or corporate legal environmentalong with experience managing general office administration duties. Leveraginga direct report, this position provides true administrative autonomy over ourmulti-state franchise compliance pipelines, corporate governance records, andcorporate office operations


ESSENTIAL DUTIES ANDRESPONSIBILITIES:

1.Legal Operations, Corporate Governance & Franchise Compliance

  • FDD & Document Integrity: Serve as the primary administrative gatekeeper for the Franchise Disclosure Document (FDD), orchestrating multi-state annual updates, registration windows, and mandatory regulatory archival processes.
  • Contract Lifecycle Management: Manage the structural generation, meticulous proofing, execution tracing, and onboarding documentation for Franchise Agreements, renewals, sales, transfers, and complex corporate assignments.
  • Corporate Information Architecture: Maintain and continuously optimize the company's master digital and physical document repositories, enforcing strict version control, record retention policies, and data security standards to support audit and compliance readiness.
  • External Advisory Liaison: Coordinate formal administrative communications and information exchanges with outside legal counsel, commercial lenders, and regulatory government agencies.
  • Financial & Fee Administration: Oversee the orderly administrative collection, tracking, and recording of franchise-related fees and underlying statutory agreements.

2.Leadership, Process Governance & Team Delegation

  • Strategic Team Leadership: Direct, mentor, and supervise the Guest Relations/Office Coordinator, providing clear performance metrics, coaching, and career growth opportunities.
  • Operational Continuity: Establish departmental priorities, design cross-training frameworks, and delegate daily tactical workflows to ensure zero-gap coverage of corporate administrative needs.
  • Culture of Professionalism: Cultivate a highly polished, collaborative, and service-oriented environmentacross the corporate administrative division.

3.Facilities Contract Administration & Corporate Logistics

  • Corporate Workspace Governance: Oversee day-to-day corporate headquarters operations, establishing policies for office access, secure parking logistics, key tracking, and physical security records.
  • Vendor Contract Management: Manage relationships, service level agreements, andadministrative budgets for corporate facility vendors, including IT supportinfrastructure, cleaning services, maintenance contractors, and officeprocurement accounts.
  • Employee Integration & Workspace Readiness: Supervise the logistical onboarding of new corporate staff, ensuring immediate workspace preparation and hardware alignment.
  • Internal Event Governance: Serve on the Annual Conference Planning Committee, managing corporate sponsorships, vendor communication streams, housing logistics, and supply infrastructure for off-site meetings and executive functions. Directs, assigns, and supervises the planning, coordination, and execution of special events for the Restaurant Support Center and Franchise Development Discovery Days.

4.Consumer Compliance & Escalated Relationship Management

  • Regulatory & BBB Correspondence: Lead the administrative review and drafting of formal corporate responses to Better Business Bureau (BBB) inquiries and related consumer regulatory correspondence.
  • Trend Analysis & Escalation: Monitor and document consumer dispute trends, acting as an elevated point of resolution for complex or sensitive brand experiences.
  • Continuous Improvement: Partner with cross-functional executive stakeholders to interpret consumer sentiment data to support customer experience improvement initiatives.

5. Ad-hoc projects/dutiesas needed


KNOWLEDGE, SKILLS, AND ABILITIES:

RequiredQualifications

  • Professional Pedigree: Minimum of 5 years of progressively responsible experience as a Legal Secretary, Legal Assistant, Practice Assistant, Corporate Paralegal, or Legal Operations Coordinator within a law firm or sophisticated in-house corporate legal department.
  • Skills & Tools: Intuitive problem-solver withthoughtful anticipation of deliverables, ability to prioritize and managecomplex issues, excellent written and oral communication skills, excellent timemanagement skills, collaborative style, team player.
  • Risk & Confidentiality Safeguards: Proven mastery of managing highly sensitive corporate, financial, and confidential legal documents with absolute discretion.
  • Technical Software Autonomy: Advanced proficiency across the Microsoft 365 suite, specifically utilizing advanced features in Word (contract formatting/redlining) and Excel (compliance tracking, reporting metrics, and asset logs).
  • Process Rigor: Elite project management, strict adherence to hard statutory/contractual deadlines, and unparalleled proofreading capabilities.

PreferredQualifications

  • Direct experience handling Franchise Disclosure Documents (FDDs) or supporting multi-unit corporate franchise ecosystems.
  • Prior supervisory or people-management experience with a demonstrated knack for delegation and professional development.
  • Experience managing corporate insurance renewal processes, certificates of insurance (COIs), and commercial contracts.
  • A proven track record managing corporate vendor logistics or large-scale project coordination.
  • Uncompromising Eye for Detail: You naturally catch cross-referencing errors, formatting inconsistencies, or missing addenda that others overlook.
  • Exceptional Judgment: You possess the executive presence and situational awareness to interface smoothly with franchise owners, C-suite executives, and external attorneys.
  • High Accountability: You take total ownership of your workflows, continuously improving broken administrative systems rather than just working within them.

WORK EXPERIENCE AND EDUCATION:

  • 3-5 years of relevantexperience in legal or corporate setting
  • Bachelor's degreeor equivalent required

ADDITIONAL

  • Dueto the collaborative nature of this position and its responsibility formanaging corporate office operations, legal administration, and executivesupport, this role is 100% in-office. Remote or hybrid work arrangements arenot available.
PRIVACY:

We value your privacy! For detailed information about our privacypractices please visit Job Applicant Privacy Notice (https://privacy.farmerboys.com/job-applicant-privacy-notice) before applying.

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