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Member Relations Manager Jobs in Riverside, CA (NOW HIRING)

BJ's Restaurants

Senior Kitchen Manager

Moreno Valley, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant Food & Beverage Execution

BJ's Restaurants

Senior Restaurant Manager

Irvine, CA · On-site

$67K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant Food & Beverage Execution

BJ's Restaurants

Senior Kitchen Manager

Anaheim, CA · On-site

$66K - $76K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant Food & Beverage Execution

BJ's Restaurants

Senior Restaurant Manager

Menifee, CA · On-site

$67K - $77K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant Food & Beverage Execution

BJ's Restaurants

Senior Kitchen Manager

Anaheim Hills, CA · On-site

$74K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant Food & Beverage Execution

BJ's Restaurants

Senior Kitchen Manager

Moreno Valley, CA · On-site

$74K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant Food & Beverage Execution

BJ's Restaurants

Senior Restaurant Manager

Menifee, CA · On-site

$74K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant Food & Beverage Execution

BJ's Restaurants

Senior Restaurant Manager

Irvine, CA · On-site

$74K - $79K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant Food & Beverage Execution

O'Reilly Auto Parts

DC Human Resources Specialist

Moreno Valley, CA · On-site

$24.14 - $27.89/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provides team member relations support, and collaborate with DC leadership on other duties as ... manager as needed. Order, distribute, and process the billing information for uniform shirts for DC ...

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Showing results 1-20

All JobsMember Relations JobsMember Relations Manager JobsMember Relations Manager Jobs in Riverside, CA

Member Relations Manager information

See Riverside, CA salary details

$29.2K

$84.2K

$146.6K

How much do member relations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for member relations manager in Riverside, CA is $84,197.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $110,100.00 per year, depending on experience, location, and employer.

What is the difference between Member Relations Manager vs Customer Service Representative?

AspectMember Relations ManagerCustomer Service Representative
Required CredentialsBachelor's degree, experience in member engagementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client meetings, strategic planningCall centers, retail, or online support
Employer & Industry UsageMembership organizations, associations, clubsRetail, telecom, hospitality, various service industries
Common Search & ComparisonFocus on member engagement and retentionFocus on resolving customer issues and inquiries

The Member Relations Manager typically handles strategic engagement and retention of members within organizations, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues, often with less experience required. While both roles involve communication and relationship-building, their scope and responsibilities differ significantly.

How does a member relations manager typically collaborate with other departments to enhance the overall member experience?

A Member Relations Manager often works closely with departments such as marketing, customer service, and events to ensure that member needs are effectively communicated and addressed. This collaboration can involve coordinating campaigns to boost member engagement, relaying feedback to improve services or benefits, and assisting with the planning of member-focused events. By maintaining open lines of communication with colleagues across the organization, the Member Relations Manager helps create a seamless and positive experience for all members. This cross-functional teamwork is essential for identifying opportunities to add value and quickly resolving any issues that arise.

What is a member relations manager?

Member Relations Managers are professionals responsible for building and maintaining positive relationships between an organization and its members. They handle member inquiries, address concerns, and ensure high levels of member satisfaction and engagement. Their duties often include organizing events, managing member communications, and developing strategies to improve member retention. By acting as the main point of contact, they help foster a sense of community and loyalty within the organization.

What are the key skills and qualifications needed to thrive as a member relations manager?

To thrive as a Member Relations Manager, you need strong interpersonal skills, experience in customer service or client relations, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and communication platforms is often required. Outstanding problem-solving abilities, attention to detail, and effective communication help build trust and foster positive member experiences. These skills and qualities ensure high member satisfaction and retention, which are crucial for the organization’s growth and reputation.
What job categories do people searching Member Relations Manager jobs in Riverside, CA look for? The top searched job categories for Member Relations Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Member Relations Manager jobs? Cities near Riverside, CA with the most Member Relations Manager job openings:
Member Relations Manager jobs near you
Infographic showing various Member Relations Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $84,197 per year, or $40.5 per hour.

Sr Member Relations & Advocate Specialist

Schoolsfirstfcu

Tustin, CA • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Sr Member Relations & Advocate Specialist

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$88,221.00 - $132,331.00

Scheduled Weekly Hours:

40
What You'll Be Doing
The Sr Member Relations & Advocate Specialist is responsible for independently managing the Credit Union's most complex, sensitive, and high-risk Member escalations. This role applies advanced investigation, critical thinking, and de-escalation expertise to achieve fair, timely, and compliant resolutions while balancing Member advocacy with organizational risk. The position partners with leadership and cross functional teams to address escalations with enterprise impact, supports high-risk Member relationship decisions including restriction or expulsion processes, and provides subject matter guidance to promote consistent escalation practices and continuous improvement across the organization.
  • Independently manages and resolves the Credit Union's most complex, sensitive, and high-risk Member escalations, including those with potential regulatory, legal, reputational, or safety implications.
  • Conducts thorough investigations by gathering, analyzing, and documenting information from multiple internal and external sources, including direct interaction with Members, to determine appropriate, compliant resolution strategies.
  • Applies advanced de-escalation, negotiation, and conflict resolution skills to address emotionally charged situations while maintaining professionalism and Member advocacy.
  • Partners with executive leadership and cross-functional teams to evaluate escalations with enterprise-wide impact and recommends resolution outcomes.
  • Supports high-risk Member relationship decisions, including Member restriction or expulsion actions, ensuring adherence to applicable laws, regulations, internal policies, and documentation standards.
  • Serves as a subject matter expert and escalation resource for teammembers by providing guidance, coaching, and consultation on complex cases and best practices.
  • Identifies trends, root causes, and systemic issues contributing to Member escalations and provides recommendations for process, policy, or training improvements.
  • Maintains accurate, timely, and detailed documentation of escalation cases, investigations, and outcomes in accordance with recordkeeping and compliance requirements.
  • Ensures all escalation activities align with the Credit Union's commitment to exceptional service, risk management, and regulatory compliance.

Additional Job Functions

  • Performs other duties as assigned
  • Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications
  • High School Diploma or GED required
  • Bachelor's Degree in a related field or equivalent years of experience required
  • 5-7 years of prior relevant experience required
  • Threat Manager Certification or similar required
  • Coursework or certification in Risk Management, Compliance, Dispute Resolution, or Conflict Management preferred
Knowledge, Skills, and Abilities
  • Computer literacy, including advanced knowledge of MS Office, and ability to learn and navigate security systems
  • Advanced knowledge of social media sites and use of online sources of open-source intelligence (OSINT)
  • Ability to conduct thorough investigations, including interviewing and interrogating involved parties
  • Ability to communicate professionally orally and in writing to senior and executive leaders
  • Ability to work effectively under minimal supervision
  • Ability to exercise good decision-making and judgment in all situations
  • Ability to work non-standard hours, on weekends, and overnight as needed

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

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