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Member Relations Manager Jobs in Decatur, GA (NOW HIRING)

VPNE

Valet Assistant Manager

Atlanta, GA · On-site

The Assistant Manager maintains effective communication with the Valet and General Manager as ... Handle all team member relations issues in-house, using the team member relations as a resource ...

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All JobsMember Relations Manager JobsMember Relations Manager Jobs in Decatur, GA

Member Relations Manager information

See Decatur, GA salary details

$27.3K

$78.8K

$137.2K

How much do member relations manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for member relations manager in Decatur, GA is $78,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Member Relations Manager vs Customer Service Representative?

AspectMember Relations ManagerCustomer Service Representative
Required CredentialsBachelor's degree, experience in member engagementHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, client meetings, strategic planningCall centers, retail, or online support
Employer & Industry UsageMembership organizations, associations, clubsRetail, telecom, hospitality, various service industries
Common Search & ComparisonFocus on member engagement and retentionFocus on resolving customer issues and inquiries

The Member Relations Manager typically handles strategic engagement and retention of members within organizations, requiring more experience and specialized skills. In contrast, Customer Service Representatives focus on addressing customer inquiries and resolving issues, often with less experience required. While both roles involve communication and relationship-building, their scope and responsibilities differ significantly.

How does a Member Relations Manager typically collaborate with other departments to enhance the overall member experience?

A Member Relations Manager often works closely with departments such as marketing, customer service, and events to ensure that member needs are effectively communicated and addressed. This collaboration can involve coordinating campaigns to boost member engagement, relaying feedback to improve services or benefits, and assisting with the planning of member-focused events. By maintaining open lines of communication with colleagues across the organization, the Member Relations Manager helps create a seamless and positive experience for all members. This cross-functional teamwork is essential for identifying opportunities to add value and quickly resolving any issues that arise.

What are Member Relations Managers?

Member Relations Managers are professionals responsible for building and maintaining positive relationships between an organization and its members. They handle member inquiries, address concerns, and ensure high levels of member satisfaction and engagement. Their duties often include organizing events, managing member communications, and developing strategies to improve member retention. By acting as the main point of contact, they help foster a sense of community and loyalty within the organization.

What are the key skills and qualifications needed to thrive as a Member Relations Manager, and why are they important?

To thrive as a Member Relations Manager, you need strong interpersonal skills, experience in customer service or client relations, and typically a bachelor’s degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and communication platforms is often required. Outstanding problem-solving abilities, attention to detail, and effective communication help build trust and foster positive member experiences. These skills and qualities ensure high member satisfaction and retention, which are crucial for the organization’s growth and reputation.
What job categories do people searching Member Relations Manager jobs in Decatur, GA look for? The top searched job categories for Member Relations Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Member Relations Manager jobs? Cities near Decatur, GA with the most Member Relations Manager job openings:
Member Relations Manager jobs near you
Infographic showing various Member Relations Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $78,795 per year, or $37.9 per hour.

Public Relations Manager

Eversheds Sutherland

Atlanta, GA • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 7 days ago

Job description

We have an exciting opportunity for a Public Relations Manager at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals.
The Public Relations Manager plays a central role in building and amplifying the Eversheds Sutherland brand across the US marketplace. Working alongside a peer PR Manager and in close partnership with the US Director of Communications and Brand, this role leads the development and execution of integrated public relations strategies across all US offices, practice groups, and attorneys.
This is a role for a strategic communicator - someone who brings their own point of view, connects PR activity to measurable business outcomes, and proactively shapes the firm's narrative rather than simply responding to requests. The ideal candidate knows how to build strong, trusted relationships with attorneys while also managing expectations with confidence and directing effort toward the priorities that matter most to the firm.
Equally important is how this person operates as part of a team. This role requires close, ongoing collaboration with the peer PR Manager, the Business Development and Client Services teams, and firm leadership - and success depends on the ability to balance competing demands, communicate transparently, and put the team's goals ahead of individual priorities. Strong organizational skills and a disciplined approach to managing multiple workstreams are essential.
The ideal candidate brings genuine PR instincts, a strategic understanding of how AI is reshaping media and communications, and the presence to earn credibility across the organization. Experience managing others - whether staff, freelancers, or agency partners - is preferred, and the ability to do so will be an expectation as the team grows.
Responsibilities and Duties:
Strategy & Prioritization
  • Develop and own a proactive US PR strategy - identifying story opportunities, setting priorities, and aligning PR activity to the firm's business objectives, not just attorney requests.
  • Bring a clear point of view on where to invest time and resources, balancing individual attorney asks against broader firm and practice group priorities.
  • Maintain rigorous project management across multiple simultaneous workstreams, ensuring nothing falls through the cracks and stakeholders are kept informed.
  • Build and maintain systems and workflows that create accountability, visibility, and consistency across the PR function.

Attorney Relations & Media Execution
  • Proactively identify and pursue media opportunities at the regional, national, and global level to elevate Eversheds Sutherland's profile across key practice groups and industry sectors.
  • Execute day-to-day PR activities including pitching and placing bylined articles and stories, preparing attorneys for media interviews, drafting and distributing press releases, and securing speaking engagements for attorneys.
  • Build trusted relationships with attorneys while confidently managing expectations - advising on what's realistic, setting clear timelines, and redirecting effort toward the firm's highest-priority opportunities.
  • Cultivate and maintain strong relationships with editors, reporters, and journalists across regional and national markets.
  • Partner with the International PR team to identify cross-border media opportunities and ensure consistent global messaging.

Thought Leadership & Executive Visibility
  • Develop and implement thought leadership strategies that position key attorneys and firm leaders as go-to voices in their areas of expertise.
  • Collaborate with attorneys and Business Development professionals to shape compelling narratives around practice group strengths, client wins, and industry trends.

Digital & Social Media
  • Support and help drive social media strategies that amplify attorney profiles, practice area content, and firm news.
  • Contribute to content planning across digital channels, ensuring PR efforts are integrated with broader digital communications.

AI & Evolving Media Landscape
  • Bring a strategic understanding of how AI is reshaping media, journalism, and communications - and apply that perspective to how the firm tells its story.
  • Leverage AI-enabled tools to improve efficiency, enhance content quality, and inform media strategy. Curiosity and a willingness to experiment are just as valued as existing fluency.

Awards, Measurement & Operations
  • Help manage and implement a comprehensive awards strategy covering individual attorney recognitions and firm-level submissions.
  • Help maintain the US public relations media database and coverage tracking.
  • Evaluate and report on the effectiveness of PR efforts, translating results into actionable insights for leadership.
  • Establish and refine processes and workflows to enhance team productivity and streamline operations.

Collaboration & Leadership
  • Partner closely with the Business Development and Client Development teams to understand practice areas and support strategic plans.
  • Manage external agencies, freelancers, or consultants as needed; as the team grows, this role is expected to take on direct management responsibilities.
  • Support additional projects and initiatives as directed by the US Director of Communications and Brand.

Knowledge, Skills and Abilities:
Education:
  • Bachelor's degree required from an accredited college or university; preferred concentration in public relations, communications, journalism, marketing, or a related field.

Experience:
  • A minimum of five years of public relations or related experience in a professional services environment. Law firm or professional services experience preferred; agency background is equally welcome. Some global or international exposure is a plus. Experience managing staff, freelancers, or agencies is preferred; candidates without prior direct management experience but with a clear readiness to grow into that responsibility will also be considered.

Skills:
  • Strong media relations instincts with a proven track record of placements. Exceptional written and verbal communication skills. Ability to distill complex legal topics into compelling narratives. Strategic thinker who proactively identifies opportunities and connects PR activity to business outcomes - not just executes requests. Highly organized with demonstrated ability to manage multiple priorities, set expectations, and deliver across simultaneous workstreams. Comfortable advising and pushing back on attorneys when appropriate, while maintaining strong working relationships. Proven collaborator who works well across functions and puts team goals first. Strong executive presence and comfort working directly with firm leadership. Experience with social media strategy and digital communications. Familiarity with AI tools for communications or content - or a demonstrated curiosity and commitment to developing that fluency. Proficient in Microsoft Office and Outlook.

AI & Emerging Tools:
  • Strategic awareness of how AI is reshaping media, journalism, and the communications industry is important to this role. Comfort using AI-powered tools (for research, drafting, media analysis, etc.) is valued; candidates who are actively experimenting and learning in this space are encouraged to apply.

This is a hybrid role and will require on-site presence 3 days per week. The salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job-related considerations. The range for this position is from $95,000 - $135,000, with offers contingent upon the various factors. The firm's compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities.
Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm's offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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