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Member Experience Sales Associate Jobs (NOW HIRING)

YMCA

Member Experience Sales Specialist

Houston, TX

... Member Experience Director. * Use YMCA systems and tools to deliver a smooth, effective, and high-impact sales experience with prospective members and participants. * Present timely promotions to ...

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How much do member experience sales associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for member experience sales associate in the United States is $17.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.27 per hour, depending on experience, location, and employer.

What is a member experience sales associate?

A Member Experience Sales Associate is a professional who interacts directly with customers or members to provide support, address inquiries, and promote products or services. Their primary goal is to enhance the overall experience of members by delivering excellent customer service and assisting with sales processes. They often work in environments like retail stores, gyms, clubs, or service organizations, where building relationships and ensuring member satisfaction are key. In addition to handling sales transactions, they may also manage member accounts, resolve issues, and help members make the most of their membership benefits.

What are the key skills and qualifications needed to thrive as a member experience sales associate?

To thrive as a Member Experience Sales Associate, you need strong customer service skills, sales acumen, and a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is often required. Outstanding interpersonal skills, active listening, and a positive attitude help build rapport and resolve member concerns effectively. These abilities are crucial for driving sales, ensuring member satisfaction, and fostering long-term loyalty.

How does a member experience sales associate typically collaborate with other departments to enhance the customer journey?

As a Member Experience Sales Associate, you will regularly collaborate with customer service, marketing, and product teams to ensure a seamless experience for members. This often involves sharing member feedback, participating in cross-functional meetings, and working together to resolve issues or implement new initiatives. Strong communication skills and a proactive approach are essential for aligning goals and maintaining a positive, unified member experience. This collaborative environment also provides opportunities to learn from other departments and expand your professional skill set.

What is the difference between Member Experience Sales Associate vs Customer Service Representative?

AspectMember Experience Sales AssociateCustomer Service Representative
Primary FocusEnhancing member engagement and salesHandling customer inquiries and support
Work EnvironmentRetail, fitness clubs, membership-based organizationsCall centers, retail, service industries
Required SkillsSales, communication, product knowledgeCommunication, problem-solving, patience
Common CertificationsSales certifications, customer service trainingCustomer service certifications, communication courses

The Member Experience Sales Associate primarily focuses on engaging members, promoting services, and increasing sales within membership-based environments. In contrast, Customer Service Representatives handle inquiries, resolve issues, and support customers' needs. While both roles require strong communication skills, the sales associate emphasizes sales techniques and member engagement, whereas the customer service role centers on support and problem resolution.

What cities are hiring for Member Experience Sales Associate jobs?

Cities with the most Member Experience Sales Associate job openings:

What states have the most Member Experience Sales Associate jobs?

States with the most job openings for Member Experience Sales Associate jobs include:

What are popular job titles related to Member Experience Sales Associate jobs?

For Member Experience Sales Associate jobs, the most frequently searched job titles are:

Member Experience Sales Associate jobs near you

Member Experience Sales Associate - Issaquah

Issaquah, WA

Orangetheory Fitness
Fitness and Sports Centers • 5 - 10K employees
Learn more about Orangetheory Fitnessexternal

$19.50/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Orangetheory Fitness rating

5.9

Company rating: 5.9 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

Job description

We Work Hard so Others Can Live More.
We’re on the lookout for high caliber results-driven team members to join the Orangetheory Fitness Afterburn Coaching Team!
At Orangetheory Fitness, our heartbeat is to deliver proven fitness results for a healthier world. We’re passionate about the ability for all people, regardless of age, shape, size, or ability to be successful and achieve life-changing results.
Do you have a go getter, get it done and make a difference outlook? Do you have customer-care-I want to help others live better-way about you? Do you like having money earning potential in your hands? Do you want to be a part of a dynamic, game changing team and organization?
If you answered yes, yes, yes, and YES, then we want YOU on our team!
You’re a great fit for the Member Experience Sales Associate role because you are motivated to
  • Demonstrate dedication to ensuring maximum member experience satisfaction.
  • Consistently strive for and achieve outstanding member service while consistently meeting and/or exceeding key performance standards.
  • Promote enthusiasm for fitness and the OTF brand by assisting new members to embark on their fitness journey.
Your day-to-day will be spent:
  • Cultivating genuine, experience-focused connections with members and guests, including but not limited to--answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership status.
  • Ensuring a friendly, helpful, and inclusive experience for all members and guests.
  • Delivering an exceptional and versatile sales and service experience to all members and guests– generating inspiration that leads to fitness goal pursuit with our community.
  • Demonstrating a commitment to ensuring a safe and clean studio environment for members and guests.
We’re ready for YOU to join our team if you are:
  • Positive, genuine, and passionate – self-motivated, eager to learn, enjoy interacting, helping others and sincerely care about the well-being of others.
  • Possess exceptional interpersonal skills and are customer service focused with a willingness to deliver above and beyond levels of service as well as eager to seek opportunities to develop and contribute valuably.
  • You have 1+ years of related experience in a similar role.
Pay: $19.50/Hour
Job Type: Variable Hour Employee – Part-time amp; Full-time hours available
Hours per week: 20-40, 25 or more preferred
Benefits amp; Perks:
  • Opportunities for advancement! We strive to develop our teams within, and our goal is to offer our OTF rockstars long term career opportunities.
  • WORKOUT FOR FREE!
  • Casual/Fitness Dress-code
  • Flexible schedule
  • 401K Plan
  • Dental and vision insurance plans
  • Other benefits to include supplemental insurance plans such as hospital, indemnity, and critical illness
  • Potential for PTO benefits and medical insurance after initial measurement period
Diversity Commitment Statement: "The presence and influence of Diversity amp; Inclusion within Orangetheory Fitness Afterburn is not just a vital and ethical standard to maintain but a powerful confluence and mandatory action. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences. We believe that in order to affect the change that we want to see in the world, it begins with how we, Orangetheory Fitness Afterburn, are committed to creating workplace equity and diversity while cultivating, fostering, and protecting a culture of inclusion and acceptance."
Disclaimers: This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, Afterburn Coaching, LLC.
  • Afterburn participates in the federal government's E-Verify Program
    • ​E-Verify Participation
    • Right to Work
  • Afterburn provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
    • ​EEO is the Law
    • EEO is the Law supplement
  • ​​​Afterburn is an Employment-at-Will Employer

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