Member Experience Manager Jobs in Tennessee (NOW HIRING)

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey - building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.
TMX Manager
Position Summary:
Oversees all Team Member Experience (TMX) site-level programs and processes, including recruiting and hiring, onboarding and orientation, job skills training, engagement and retention initiatives, performance management, employment practices, benefits and salary administration, and payroll/attendance processes, to support achievement of key performance indicators such as team member engagement, turnover, retention, and talent development. Serves as a key member of the facility leadership team, fostering relationships and influencing positive outcomes across the facility.
Duties / Responsibilities:
• Partner with plant leadership (GM, PM) to strengthen engagement, improve retention, and cultivate a culture of recognition and inclusion.
• Advise facility leaders on compliance, employee relations, performance management, and talent development to support sound decision-making.
• Lead the facility's HR function in alignment with home office strategy; coach and develop HR team members to ensure operational excellence.
• Implement and communicate HR policies and standard operating procedures, ensuring adherence to federal, state, and local employment regulations.
• Oversee core HR programs, including employee relations, investigations, HRIS and payroll processes, benefits and compensation, recruitment and onboarding, and training and development initiatives.
• Analyze HR data and KPIs to identify trends, guide decision-making, and support action planning.
• Partner with leadership to define the facility's vision for a World Class Team Member Experience; guide goal-setting and align HR initiatives to support that vision.
• Support the delivery of Organizational Development programs such as Survey Review and Action Planning and Leadership Development initiatives.
• Train and coach leaders on setting expectations, reinforcing praise and recognition practices, and addressing performance concerns effectively.
Qualifications:
• Bachelor's degree required; HR certification preferred
• 5+ years of progressive HR experience
• 2+ years of HR leadership experience
• Strong knowledge of employment law and employee relations
• Ability to influence and coach leaders
• Strong attention to detail and confidentiality
• Experience with HR Payroll/ Timekeeping systems
• Microsoft Word and Excel experience
• Trustworthy - capable of handling and maintaining highly confidential information
• Must be able to communicate effectively and constructively with all levels in the organization
Physical Requirements:
• Must be able to lift and carry up to 50 lbs.
• Work may require stooping, bending, crouching, crawling, pushing, and / or pulling
• Must be able to communicate with others via phone, email, and in person. Must be able to exchange accurate information with others.
• Work environment is not temperature controlled and may result in exposure to extreme temperatures.
• Work primarily involves sitting / standing, up to 4 hours at a time.
Why Clayton?
Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit - B00018
Clayton Manufacturing