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How much do member experience coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for member experience coordinator in the United States is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a member experience coordinator?

Member Experience Coordinators are professionals who ensure that members of an organization, such as a gym, club, or association, have positive and engaging experiences. They handle member inquiries, resolve issues, manage events or programs, and often collect feedback to improve services. Their goal is to enhance member satisfaction, foster a sense of community, and support member retention. This role requires strong communication, problem-solving, and organizational skills.

How does a member experience coordinator typically collaborate with other departments to enhance the member journey?

As a Member Experience Coordinator, collaboration with teams such as marketing, operations, and customer support is essential to ensure a seamless and positive experience for members. You may regularly communicate member feedback to these departments, contribute to the development of new programs, and help troubleshoot issues that require cross-functional solutions. Frequent coordination ensures that the needs and preferences of members are heard and integrated into service improvements, making your role pivotal in driving member satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member experience coordinator, and why are they important?

To thrive as a Member Experience Coordinator, you need strong organizational abilities, customer service expertise, and typically an associate's or bachelor's degree in business, communications, or a related field. Familiarity with CRM software, membership management platforms, and event planning tools is often required. Exceptional interpersonal skills, problem-solving, and attention to detail help you build rapport and address member needs effectively. These skills are crucial for delivering seamless, positive member experiences and supporting organizational growth.

What is the difference between Member Experience Coordinator vs Member Services Specialist?

AspectMember Experience CoordinatorMember Services Specialist
CredentialsTypically requires customer service experience, sometimes certifications in client relationsOften requires customer service or administrative experience, certifications vary
Work EnvironmentEngages directly with members, focuses on enhancing experienceHandles member inquiries, provides support and information
Employer & Industry UsageCommon in membership organizations, clubs, associationsWidely used in healthcare, fitness, and nonprofit sectors

The Member Experience Coordinator focuses on improving overall member satisfaction and engagement, often through proactive initiatives. In contrast, the Member Services Specialist primarily handles day-to-day inquiries and support. Both roles require strong communication skills and customer service experience, but the Coordinator role emphasizes experience enhancement strategies, while the Specialist role centers on service delivery.

What cities are hiring for Member Experience Coordinator jobs?

Cities with the most Member Experience Coordinator job openings:

What are the most commonly searched types of Member Experience jobs?

The most popular types of Member Experience jobs are:

What states have the most Member Experience Coordinator jobs?

States with the most job openings for Member Experience Coordinator jobs include:

Member Experience Coordinator jobs near you
Infographic showing various Member Experience Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,662 per year, or $20 per hour.

Member Experience Coordinator - New Gym Opening

Dominique Dawes Academy

Mount Laurel, NJ • On-site

$20 - $24/hr

Full-time

Re-posted 14 days ago

Job description

Description

New Gym Opening - Expected to Open, September 2026!


Do you love creating moments that make people smile?


If you thrive on connecting with others, anticipating needs before they're spoken, and turning everyday interactions into memorable experiences, this is your chance to shine! At Dominque Dawes Academy, our Member Experience team is the heart of our community-ensuring every member feels valued, supported, and excited to be part of our journey.


Position Summary


The Member Experience Coordinator plays a key role in ensuring a welcoming, professional, and organized environment for all participants and families at Dominique Dawes Academy. This position oversees customer service operations, supports enrollment, leads parent engagement, and ensures a positive member journey. As the primary point of contact for families, the Member Experience Coordinator fosters strong relationships and ensures every interaction reflects Dominque Dawes Academy's mission.


Key Responsibilities

  • Provide exceptional service to all visitors, students, and families by maintaining a welcoming and professional front desk presence.
  • Manage and respond to family inquiries regarding class offerings, enrollment, policies, and scheduling with accuracy and care.
  • Handle incoming calls, process tuition and fee payments, and resolve customer concerns with empathy and efficiency.
  • Follow up with families or prospects via phone or email to check in on satisfaction and support ongoing engagement.
  • Coordinate communication between parents, coaches, and management by relaying messages and assisting with questions.
  • Lead facility tours for prospective families, promoting programs and membership opportunities.
  • Assist with enrollment processes and maintain accurate student and family records in the registration system.
  • Support coaches during classes and events by offering first aid assistance and helping with basic facility needs.
  • Monitor and maintain a clean, organized, and welcoming lobby and facility environment.
  • Oversee and support front desk administrative functions such as scheduling, data entry, and reporting.
  • Demonstrate a positive, solutions-oriented attitude that aligns with the values of Dominique Dawes Academy.
  • Complete additional duties and special projects as assigned by the General Manager or leadership team.
  • Perform other duties as assigned.

Core Competencies

  • Exceptional verbal and written communication skills
  • Strong interpersonal skills and a friendly, approachable demeanor
  • High level of professionalism, patience, and attention to detail
  • Customer-focused with a passion for delivering outstanding experiences
  • Strong organizational and problem-solving abilities
  • Ability to multitask and remain composed in a fast-paced environment
  • Proficiency in Microsoft Office, Google Suite, and basic data systems
  • Dependable and self-motivated with a team-player mindset

Requirements

Required Qualifications

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum of 3 years of experience in customer service, administrative support, or retail (required)
  • At least 1 year of experience in youth sports, recreation, or education environments (preferred)
  • CPR, First Aid, and SafeSport certification (or willingness to obtain) preferred

Work Schedule & Environment

  • Includes afternoon, evening, and weekend shifts
  • Must be available during high-traffic times (e.g., class transitions, events, and peak seasons)
  • Indoor work environment with regular interactions with children, families, and staff

Physical Requirements

  • Prolonged periods of sitting, standing, and walking.
  • Frequent use of hands and fingers to handle or operate office equipment, such as keyboards, phone, and printers.
  • Ability to occasionally stand, bend, reach, and lift office supplies or materials up to 25 lbs.
  • Regularly required to communicate clearly and effectively via phone, email, and in person.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

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