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Member Engagement Associate information

How does a member engagement associate collaborate with other departments to enhance member experience?

Member Engagement Associates frequently work alongside teams such as marketing, customer service, and product development to ensure members receive consistent and valuable experiences. This collaboration may involve sharing feedback gathered from member interactions, coordinating on outreach campaigns, and assisting with the rollout of new programs or services. By maintaining open communication across departments, Member Engagement Associates help address member needs more effectively and contribute to overall organizational goals. This cross-functional teamwork is essential for identifying opportunities to add value and for resolving any member issues promptly.

What is a member engagement associate?

Member Engagement Associates are professionals responsible for building and maintaining relationships with an organization's members, clients, or customers. They typically handle communications, respond to inquiries, and ensure members feel valued and connected to the organization. Their role often involves coordinating events, collecting feedback, and promoting membership benefits to drive satisfaction and retention. Member Engagement Associates play a key part in strengthening community and loyalty among members.

What skills and qualifications are needed to be a member engagement associate?

To thrive as a Member Engagement Associate, you need strong communication skills, customer service experience, and often a bachelor’s degree in a relevant field. Familiarity with CRM software, email marketing platforms, and data tracking tools is typically required. Outstanding interpersonal skills, problem-solving ability, and a proactive attitude help individuals excel in engaging and retaining members. These skills are crucial for building member loyalty, addressing concerns effectively, and supporting organizational growth.

What are the most commonly searched types of Member Engagement jobs in Tennessee?

The most popular types of Member Engagement jobs in Tennessee are:

What are popular job titles related to Member Engagement Associate jobs in Tennessee?

For Member Engagement Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Member Engagement Associate jobs in Tennessee look for?

The top searched job categories for Member Engagement Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Member Engagement Associate jobs?

Cities in Tennessee with the most Member Engagement Associate job openings:

Member Engagement Associate jobs near you
Infographic showing various Member Engagement Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Member Engagement Specialist - Personal Banker

CITY & COUNTY CREDIT UNION

Murfreesboro, TN • On-site

$17.97 - $24.91/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

CCCU is looking for a Member Engagement Specialist (MES), the credit union’s version of a personal banker. You’ll be responsible for assisting our members in opening and managing their accounts and finances by building long-term relationships and cross-selling the products and services that will help them be financially successful. We are looking for excellent communicators with solid knowledge of banking processes and products. Sales, banking and customer service experience can help you succeed in this role. The ideal candidate is passionate about helping others with accuracy, is self-driven, and familiar with financial institution regulations.

Responsibilities

  • Assist and educate members on credit union products and services for their financial needs (e.g. loan products, online and mobile services, etc.)
  • Manage member accounts professionally and securely: open, close and oversee transactions (e.g. deposits, withdrawals, transfers, and payments)
  • Research and resolve issues with accounts and services in a timely manner
  • Assist in conducting and documenting branch and drawer audits
  • Refer members to in-branch financial experts, as needed (e.g First Mortgage and Financial advisors)
  • Follow Bank Secrecy Act (BSA) policies and procedures as they relate to this position.
  • Other responsibilities as assigned.

Skills & Qualifications

  • Proven experience as a personal banker or credit union equivalent; experience in sales and customer service is a plus
  • Knowledge of personal banking practices and regulations
  • Familiarity with banking software; excellent use of MS Office
  • Ability to work diligently and independently to meet goals with high attention to detail, accuracy and thoroughness, with little supervision
  • Excellent communication skills
  • Member-oriented approach to handling problems with a positive attitude
  • High School diploma required, Associates or Bachelor degree preferred
  • 2+ years prior credit union or banking experience preferred

Hours & Work Schedule:

  • 40 hours/week
  • Monday through Friday

Benefits:

  • Health, dental and vision insurance
  • Health Savings/ Flexible Spending accounts
  • 401(k) and pension plan
  • Life insurance and supplemental insurance
  • Paid time off out of the office – Vacation time, Sick time and Paid Holidays
  • Employee referral program
  • Plus much more!