Medication Adherence Technician Remote Jobs (NOW HIRING)

Help patients get the medications they need while building a rewarding career in healthcare.

We are seeking an experienced Pharmacy Technician to support patients by removing barriers to medication access. In this remote role, you will work closely with patients, insurance providers, healthcare professionals, pharmacists, and financial assistance programs to facilitate medication approvals, reduce out-of-pocket costs, promote medication adherence, and improve patient outcomes.

If you are passionate about patient care, enjoy problem-solving, and thrive in a fast-paced healthcare environment, we encourage you to apply.

• Facilitate medication approvals by communicating directly with insurance companies and healthcare providers regarding prior authorizations.
• Navigate pharmacy operating systems to enter data, adjudicate claims, process refills, and develop follow-up action plans.
• Document patient concerns, prior authorization status, and financial assistance needs within databases, electronic medical records, and email systems.
• Review prescriptions with physicians' offices to support optimal patient care.
• Maintain accurate and complete records of patient interactions and communications.
• Assist patients with pharmacy insurance claims and medication access challenges.
• Collaborate with pharmacists, pharmacy liaisons, and cross-functional teams to deliver a high-quality patient experience.
• Provide phone support to patients while promoting medication adherence and compliance.
• Research and analyze information to support operational and strategic decision-making.
• Manage, organize, and maintain data within pharmacy and database systems.
• Identify trends, resolve issues, recommend improvements, and participate in process improvement initiatives.
• Serve as a trusted partner to stakeholders across the organization.
• Protect patient and organizational information through strict confidentiality practices.
• Maintain professional knowledge through continuing education and professional development opportunities.
• Minimal in-state or out-of-state travel may be required.
• Perform other duties as assigned.

• Active New Hampshire Pharmacy Technician License
• Ability to acquire National Pharmacy Technician Certification within contingency period (9-months), if not already certified
• High School Diploma or GED
• At least 1 year of Pharmacy Technician experience
• Strong familiarity of Test Claims, Adjudication and Prior Authorization and Appeals processes
• Strong communication, documentation, organizational, and customer service skills
• Ability to work independently in a fully remote environment

• National Pharmacy Technician Certification (PTCB or NHA)

We are seeking experienced pharmacy technicians with appropriate state registration and licensure.

Important: This position requires an active New Hampshire Pharmacy Technician License at the time of hire.

Candidates residing in states that do not require pharmacy technician registration (such as Delaware, Hawaii, or New York) must obtain applicable state licensure within six months of employment and must possess **PTCB or NHA certification at the time of hire.

For all other candidates, PTCB or NHA certification is strongly preferred. If not already certified, certification must be obtained within nine months of employment. Additional licensure requirements, if applicable, must be completed within an agreed-upon timeframe. Continued employment is contingent upon meeting all licensing and certification requirements.

• 100% Remote Position
• Meaningful work supporting patient access to life-changing medications
• Collaborative healthcare team environment
• Opportunities for professional growth and certification development
• Patient-focused culture dedicated to quality care and service excellence

Keywords: Remote Pharmacy Technician, Certified Pharmacy Technician, PTCB, NHA, Medication Access, Prior Authorization, Patient Support, Pharmacy Insurance, Specialty Pharmacy, Financial Assistance, Pharmacy Operations, Medication Adherence, Healthcare Customer Service, Remote Healthcare Jobs, New Hampshire Pharmacy Technician License.

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.