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Medicare Inbound Jobs in Atlanta, GA (NOW HIRING)

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Medicare Inbound information

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How much do medicare inbound jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for medicare inbound in Atlanta, GA is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.55 per hour, depending on experience, location, and employer.

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.
What are popular job titles related to Medicare Inbound jobs in Atlanta, GA? For Medicare Inbound jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Medicare Inbound jobs in Atlanta, GA look for? The top searched job categories for Medicare Inbound jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Medicare Inbound jobs? Cities near Atlanta, GA with the most Medicare Inbound job openings:
Medicare Inbound jobs near you
Infographic showing various Medicare Inbound job openings in Atlanta, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,140 per year, or $15.9 per hour.

Customer Service Agent - (Access) - Administrative Services - Remote/Lawrenceville, GA

View Point Health

Lawrenceville, GA • On-site, Remote

$14.25 - $19/hr

Full-time, Part-time, Per diem

Posted 19 days ago

Job description

Description
View Point Health
Job Title: Customer Service Agent (Access)
Job Code: GSS080/Administrative Support 1 or T1601/Personnel Services Worker
Shift: Full-Time (40 hours per week on average) or PRN/Hourly (19 hours per week on average)
Job Hours: 8:00 AM - 5:00 PM - Monday - Friday
Base Location: Remote/Lawrenceville, GA.
Division/Department/Program: Centralized Scheduling / Access
Full-time X
Part-time
PRN
Exempt
Nonexempt X
View Point Health is a community behavioral health center utilizing a team of psychiatrists, nurses, licensed counselors and social workers, as well as other professionals to provide services to individuals who need treatment and support to cope with mental illness, substance abuse, and intellectual and developmental disabilities. View Point Health serves uninsured, underinsured, low-income Medicaid, Medicare, war veterans and some private insurance across multiple locations with a full continuum of behavioral health services and support.
Under direct supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the close supervision of a clerical or administrative supervisor.
Duties & Responsibilities:
  • Maintaining daily operations of a busy call center. Handle inbound and outbound contacts in a courteous, timely, and professional manner.
  • Answering multi line phone calls, checking authorizations, distributing documents, fielding/managing/scheduling new and existing client appointments for all View Point Health locations as well as community providers.
  • Data entry, maintaining and updating schedules for Doctors, APRNs, and Nurses.
  • Research system to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
  • Follow the processes of the client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
  • Follow all required scripts, policies, and procedures
  • Utilize knowledge base and training to accurately answer customer questions
  • Comply with requirements surrounding confidential information and personal information.
  • Appropriately escalate customer issues with managerial team.
  • Escalate customer issues to the appropriate staff and manager for resolution as needed.
  • Ensure first call resolution through problem solving and effective call handling
  • Attending meetings and trainings and reviewing all new training material to stay up to date on changes to programs knowledge, systems, and processes.
  • Adhere to all attendance and work schedule requirements.

Minimum Qualifications:
High school diploma/GED and ability to perform basic office functions and computer related duties.
Preferred Qualifications:
  • One (1) to two (2) years of Call Center experience preferred in medical/mental health and or Substance Use inpatient or outpatient setting or at least one (1) year experience in customer service position.
  • Ability to multitask and initiative to problem solve.
  • Ability to work well independently as well as in a team setting.
  • Ability to provide excellent customer service to behaviorally challenged individuals.
  • Experience working with ECR and/or CareLogic but not required.
  • Experience working with Excel spreadsheets.
  • Excellent communication skills, bilingual a plus.
  • Excellent time management skills.

Requirements/Competencies:
  • Must be able to work remotely in a quiet secured location, must be able to attend onsite training/orientation for a period of 4-6 weeks at our Lawrenceville Office.
  • Must be able to lift 20 pounds.
  • Requires long periods of sitting.
  • Must have valid Georgia driver's license and Motor Vehicle Record in accordance with company policy.
  • Candidates for selection must pass a criminal background check (including fingerprinting).
  • Must pass a pre-employment drug screen and subject to random drug screens.

Note: Some positions may require a valid driver's license.
View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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