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Medicare Inbound Jobs in Atlanta, GA (NOW HIRING)

What You'll Do * Assist customers with Medicare plans and coverage options * Handle mostly inbound calls ( No Cold Calling ) * Provide excellent customer service and recommend solutions based on ...

Calls are 80% inbound of re-enrollments or people aging into the program * Calls are 30% outbound based on people expressing interest * Remote training 2-4 weeks; Monday thru Friday 8am - 4:30pm CST ...

Be Seen First

... Medicare plans and coverage options * Handle mostly inbound calls ( No Cold Calling ) * Provide excellent customer service and recommend solutions based on customer needs * Help with enrollments and ...

Key Responsibilities * Assist customers with questions regarding Medicare plans, benefits, and coverage options. * Provide excellent customer service in a primarily inbound call environment.

Key Responsibilities C ustomer Service & Member Support Serve as the primary contact for customers via inbound calls. Assist Medicare and Medicaid members with: Premium payment inquiries Benefits and ...

Certified Pharmacy Technician

Atlanta, GA · On-site

$17.25 - $21.25/hr

... inbound and outbound patient or physician calls as needed, with a focus on outbound communication. * Handle Medicare and Medicaid prescription benefit inquiries in accordance with applicable ...

We have opportunities available supporting both Medicare and Under 65 health plans, with agents ... Answer inbound calls from customers exploring health insurance options * Conduct comprehensive ...

We have opportunities available supporting both Medicare and Under 65 health plans, with agents ... Answer inbound calls from customers exploring health insurance options * Conduct comprehensive ...

We have opportunities available supporting both Medicare and Under 65 health plans, with agents ... Answer inbound calls from customers exploring health insurance options * Conduct comprehensive ...

... inbound and outbound calls), online support requests, and live chat * Be a problem-solver that ... 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our ...

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Medicare Inbound information

See Atlanta, GA salary details

$9

$15

$25

How much do medicare inbound jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for medicare inbound in Atlanta, GA is $15.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.55 per hour, depending on experience, location, and employer.

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are popular job titles related to Medicare Inbound jobs in Atlanta, GA?

For Medicare Inbound jobs in Atlanta, GA, the most frequently searched job titles are:

What cities near Atlanta, GA are hiring for Medicare Inbound jobs?

Cities near Atlanta, GA with the most Medicare Inbound job openings:

Infographic showing various Medicare Inbound job openings in Atlanta, GA as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $33,140 per year, or $15.9 per hour.

Licensed Health Insurance Agents - Medicare

Sagility

Atlanta, GA • On-site

$20/hr

Other

Medical

This job post has expired 1 day ago. Applications are no longer accepted.


Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

63rd of 72 rated call and contact centers


Job description

Job title Licensed Health Insurance Agents - Medicare
About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Licensed Health Insurance Agents - Medicare

Job Description:

Put your health insurance license to work.

BroadPath, a Sagility Company, is seeking Licensed Health Insurance Agents to join our growing remote Medicare sales team.

Whether you’re an experienced Medicare sales professional or newer to the health insurance industry, this is an opportunity to build your skills and grow your experience while helping customers make important healthcare decisions.

As a Licensed Health Insurance Agent - Medicare, you’ll provide consultative sales support to customers exploring Medicare health plans. You’ll use your product knowledge, communication skills, and ability to connect with people to understand each customer’s needs, explain available plan options and benefits, and confidently guide them toward the plan that best meets their needs.

This is a seasonal, fully remote opportunity. Schedules, pay rates, program details, and assignment length may vary based on business and client needs.

What You’ll Be Doing

You’ll help customers navigate important healthcare decisions by making Medicare options easier to understand. Whether you’re answering questions, explaining plan benefits, identifying customer needs, or helping complete an enrollment, you’ll have the opportunity to create a positive experience while working toward successful sales outcomes. As a Licensed Health Insurance Agent – Medicare, on a typical day, you’ll:

  • Answer inbound calls from customers exploring Medicare health insurance options
  • Conduct comprehensive needs assessments using active listening and consultative sales techniques
  • Educate customers on available Medicare health plans, benefits, products, and services
  • Recommend solutions based on each customer’s individual healthcare and coverage needs
  • Confidently guide conversations toward a successful enrollment
  • Complete health plan enrollments while meeting applicable sales and performance expectations
  • Identify additional customer needs and available solutions when appropriate
  • Build trust with members and prospective customers through clear, compassionate communication
  • Navigate multiple systems while maintaining accuracy, efficiency, and compliance
  • Protect customer information and follow all applicable privacy, security, and HIPAA requirements
  • Represent BroadPath, a Sagility Company, and our client partners with professionalism and care

What You Will Bring to the Role

  • Active resident Health Insurance Producer License
  • Ability to obtain reciprocal state health insurance licenses when required
  • High school diploma or equivalent
  • Previous sales, customer service, call center, or health insurance experience preferred
  • Strong communication and active listening skills
  • Customer-focused approach with the ability to build trust and rapport
  • Strong computer navigation skills and the ability to work efficiently across multiple systems
  • Ability to maintain accuracy and attention to detail in a fast-paced environment
  • Ability to remain seated for extended periods while working productively in a remote environment

What You Can Expect

At BroadPath, a Sagility Company, we want you to have the tools, support, and connection you need to be successful while working remotely. You can expect:

  • A 100% remote work environment
  • Instructor-led virtual training designed to prepare you for your Medicare client assignment
  • Support and coaching from your leadership team throughout your assignment
  • A collaborative virtual environment where communication and teamwork are important
  • Company-provided laptop, headset, and Bhive webcam
  • Weekly pay
  • Opportunities to earn additional compensation through training, performance, attendance, and project-specific incentives

Compensation Highlights

  • Starting pay: Base hourly par rate starting at $20.00 per hour, with opportunities to earn more based on experience
  • Training completion bonus for employees who achieve 95% or higher attendance during training and 100% attendance during the first week of production
  • End-of-season bonus based on performance, attendance, and client metrics
  • Project-specific incentive opportunities, with details shared during the interview process
  • Additional bonus information provided during training
  • Paid training

Your Schedule

Schedules are assigned based on business and client needs and may fall within:

  • Monday - Sunday | 8:00 AM–10:00 PM (Client Local Time)

Specific schedules and program details will be discussed during the interview and assignment process.

What You Will Need to Work from Home

Before your first day, you’ll need:

  • 19" or larger monitor with VGA or HDMI port and appropriate cable
  • USB wired mouse (USB wired keyboard optional)
  • Reliable, hardwired internet connection with a minimum of 25 Mbps download / 10 Mbps upload
  • Ethernet cable
  • Private, distraction-free workspace that protects member confidentiality and minimizes background noise

Please note: Wi-Fi, cellular, hotspot, and other wireless internet connections are not supported, as they cannot maintain the secure VPN connection required for this role.

What We Provide

BroadPath, a Sagility Company, provides the equipment you need to be successful for the duration of your assignment, including:

  • Laptop
  • Headset
  • Bhive webcam

About BroadPath, a Sagility Company

BroadPath, a Sagility Company, brings together people, technology, and healthcare expertise to support exceptional experiences for the members and organizations we serve.

Our remote teams play an important role in helping customers navigate healthcare with greater clarity and confidence. We value collaboration, accountability, and the ability to make a positive impact through every interaction.

Employment may be contingent upon successful completion of background checks, previous employment verification, education verification, licensing requirements, and other screening requirements applicable to the position or client assignment.

BroadPath, a Sagility Company, uses market-based compensation practices to ensure competitive pay. Your starting rate will be determined based on your experience, qualifications, geographic location, applicable market data, and client or program requirements.

BroadPath a Sagility Company is an Equal Opportunity Employer/Veteran/Disability.

Location:

Work@Home Florida (EST)United States of America

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