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Medicare Inbound Jobs in Gainesville, GA (NOW HIRING)

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

A minimum of 1 year of Call Center experience (both inbound and outbound call centers) - strongly preferred. * Commercial/Medicare/Medicaid Insurance Verification background preferred. * Patient ...

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

A minimum of 1 year of Call Center experience (both inbound and outbound call centers) preferred. * Commercial/Medicare/Medicaid Insurance Verification background preferred. * Patient Intake ...

MC-Rx

Patient Services Representative

Gainesville, GA · On-site

$16/hr

A minimum of 1 year of Call Center experience (both inbound and outbound call centers) - strongly preferred. * Commercial/Medicare/Medicaid Insurance Verification background preferred. * Patient ...

Waystar

Technical Support Analyst

Duluth, GA · On-site

... inbound and outbound calls), online support requests, and live chat * Be a problem-solver that ... 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our ...

Patientco

Technical Support Analyst

Duluth, GA

... inbound and outbound calls), online support requests, and live chat * Be a problem-solver that ... 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our ...

All JobsMedicare Inbound JobsMedicare Inbound Jobs in Gainesville, GA

Medicare Inbound information

See Gainesville, GA salary details

$9

$15

$24

How much do medicare inbound jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for medicare inbound in Gainesville, GA is $15.45, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.02 per hour, depending on experience, location, and employer.

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.

What are popular job titles related to Medicare Inbound jobs in Gainesville, GA?

For Medicare Inbound jobs in Gainesville, GA, the most frequently searched job titles are:

What job categories do people searching Medicare Inbound jobs in Gainesville, GA look for?

The top searched job categories for Medicare Inbound jobs in Gainesville, GA are:

What cities near Gainesville, GA are hiring for Medicare Inbound jobs?

Cities near Gainesville, GA with the most Medicare Inbound job openings:

Medicare Inbound jobs near you
Infographic showing various Medicare Inbound job openings in Gainesville, GA as of June 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $32,134 per year, or $15.4 per hour.

Patient Services Representative

Burgess Information Systems, Inc.

Gainesville, GA

$16/hr

Full-time

Re-posted 16 days ago

Job description

SHIFT: 10am - 7pm, Monday - Friday

HOURLY RATE: $16.00

The Patient Services Representative (PSR) is responsible for inbound and outbound calls/emails/text for a variety of activities related to patient’s enrollment and refills for Mail Order programs. The PSR will verify information and enter it into the system to process request to the pharmacy for filling of the prescription.

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

  • Promptly and courteously answer incoming telephone calls.
  • Manages outbound outreach for enrollment and or refills.
  • Assess, prioritize and resolve client issues using good listening and comprehension skills.
  • Escalate issues to management as appropriate.
  • Document and retain all pertinent information.


QUALIFICATIONS AND REQUIREMENTS

  • A minimum of 1 year of Call Center experience (both inbound and outbound call centers) - strongly preferred.
  • Commercial/Medicare/Medicaid Insurance Verification background preferred.
  • Patient Intake experience is a plus.
  • Excellent telephone etiquette and verbal/written communication skills preferred.
  • Proficient in Microsoft Office applications preferred.
  • Highly organized and motivated with excellent time management skills preferred.
  • Ability to work independently and on a team.
  • Attention to detail.
  • Bilingual English/Spanish is a plus.

EDUCATION

  • High School Graduate required.
  • Pharmacy Technician Certification is a plus.


PHYSICAL DEMANDS

  • Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

  • Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
  • Time to Recharge: Paid vacation and holiday pay.
  • Focus on Your Wellness: We offer a robust Employee Wellness Program.
  • Invest in Your Future: 401(k) with a company match.
  • Support System: Employee Assistance Program provides confidential support and counseling.
  • Get Rewarded for Referring Great People: Employee referral program.

Ready to start your rewarding journey with us? Apply today!

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at HumanResources@procarerx.com.

ProCare Rx is an Equal Opportunity Employer