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Medicare Inbound Jobs in Minnesota (NOW HIRING)

Patient Advocate

Minneapolis, MN · On-site

$20.77 - $27.26/hr

... those with Medicare as a form of primary insurance. A successful Patient Advocate carries ... Respond to inbound patient inquiries via phone, chat, text and email * Initiate outbound patient ...

Customer Service Specialist

Coon Rapids, MN

$17.50 - $23.25/hr

The Customer Service Specialists works in a fast-paced environment answering inbound calls and ... General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation ...

Customer Service Specialist

Coon Rapids, MN

$17.50 - $23.25/hr

The Customer Service Specialists works in a fast-paced environment answering inbound calls and ... General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation ...

Handle 98% inbound calls and emails to advise candidates and members on plan selections, benefits ... Background in customer service, call centers, or healthcare/health insurance (Medicare experience ...

... Medicare, Medicaid, and Marketplace plans. This role is ideal for individuals who enjoy helping ... Handle a high volume of inbound member calls, averaging 50-70 calls per day * Assist members with ...

Now Hiring for Member Services Representatives to help answer inbound calls from insurance members ... in Medicare Insurance. - Reps take between 50-70 calls/day (8-10/hour) from members who have ...

New

... Medicare, Medicaid, and Marketplace plans. This role is ideal for individuals who enjoy helping ... Handle a high volume of inbound member calls, averaging 50-70 calls per day * Assist members with ...

Now Hiring for Member Services Representatives to help answer inbound calls from insurance members ... in Medicare Insurance. - Reps take between 50-70 calls/day (8-10/hour) from members who have ...

New

Showing results 21-40

Medicare Inbound information

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.
Infographic showing various Medicare Inbound job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Patient Advocate

Tactile Medical

Minneapolis, MN • On-site

$20.77 - $27.26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago


Tactile Medical rating

8.6

Company rating: 8.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz


Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
The Patient Advocate serves as the patient's champion and works on their behalf to provide individualized support while navigating the medical DME space. This role oversees continuum of care, facilitates change of insurance, rental reauthorization and other processes specific to those with Medicare as a form of primary insurance. A successful Patient Advocate carries themselves with empathy and understanding, has excellent written and verbal communication skills, and has the ability to apply critical thinking to nuanced patient situations.
Responsibilities
  • Respond to inbound patient inquiries via phone, chat, text and email
  • Initiate outbound patient contact, part of the rental reauthorization process, to obtain information for continued authorization of Tactile products in an active rental cycle
  • Support patient continuum of care from Tactile Medical's basic pump (Entre) to the Flexitouch in alignment with payer policy requirements
  • Initiate outbound patient contact to determine treatment response and satisfaction with use of our medical device(s)
  • Explain reimbursement processes, gather thorough and detailed medical information to advance prior authorization, appeal or self-pay
  • For patients whose insurance has changed throughout the order process or billing cycle, will initiate outbound contact to advise patients of cost impacts and other considerations
  • Document patient contact in an accurate, timely and concise manner for use by other internal departments
  • Provide prompt and professional response to patients that report product or service dissatisfaction that requires additional review, evaluation or investigation
  • Evaluate patient contact via inbound contact, experience reports and/or file reviews in response to patient need
  • Complete documentation audits to verify complete files for shipment and billing
  • Facilitate shipment and/or billing for products
  • Monitor work queue and prioritize/complete patient-related tasks
  • Effectively communicate patient concerns and grievances through the internal reporting system
  • Other duties as assigned

Qualifications
Education & Experience
Required:
  • Bachelor's degree or equivalent work experience
  • 3 - 5 years of customer service, call center, or healthcare experience

Preferred:
  • Experience with medical billing, insurance, authorization and/or reauthorization, or collections

Knowledge & Skills
  • Strong written and verbal communication skills
  • Ability to manage emotional or challenging situations effectively
  • Application of de-escalation techniques when necessary
  • Ability to complete multiple tasks concurrently with effective time management
  • Leverages critical-thinking skills, within defined work processes and policies, in response to nuanced situations
  • Exceptional written documentation skills - clear, complete, and concise
  • High attention-to-detail and accuracy
  • Thrive in a fast-paced, continuously changing environment
  • Problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately
  • Proficiency using MS Word, Excel and Outlook
  • Delight customers with empathy, active listening, and timely response

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
US Pay Range
$20.77-$27.26 USD
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