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Medicare Inbound Jobs in Minnesota (NOW HIRING)

Medix

Licensed Medicare Agent

Saint Paul, MN · On-site

$24.04 - $26.44/hr

Document and update client information in CRM * Manage inbound calls and voicemail follow-up from a ... Must be appointed with major Medicare carriers (Blue Cross, Medica, Health Partners, Alina, and ...

Medix

Licensed Health Insurance Agent

Bloomington, MN · On-site

$25/hr

In this role, you will handle high-volume inbound sales calls, helping clients navigate and enroll in health insurance products-specifically Medicare and Individual/Family plans. With 100% inbound ...

Humana

IFG Customer Success Agent

Saint Paul, MN · On-site

$15.75 - $21/hr

... Medicare coverage across multiple carriers. In this role, you'll support customers through ... Deliver a high level of professionalism, empathy, and compliance with every inbound and outbound ...

New

Tactile Medical

Patient Advocate

Minneapolis, MN

$18.50 - $24/hr

... those with Medicare as a form of primary insurance. A successful Patient Advocate carries ... Respond to inbound patient inquiries via phone, chat, text and email * Initiate outbound patient ...

WEX

Customer Service Specialist

Minneapolis, MN · On-site

$17.75 - $23.50/hr

This role is responsible for answering inbound inquiries regarding account maintenance, billing ... Supporting participants with HSA, FSA, HRA, and Medicare Advantage products. * WEX Health (COBRA)

Tactile Medical

Patient Advocate

Minneapolis, MN · On-site

$20.77 - $27.26/hr

... those with Medicare as a form of primary insurance. A successful Patient Advocate carries ... Respond to inbound patient inquiries via phone, chat, text and email * Initiate outbound patient ...

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All JobsMedicare Inbound JobsMedicare Inbound Jobs in Minnesota

Medicare Inbound information

What is a Medicare Inbound representative?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What skills and qualifications are needed to thrive as a Medicare Inbound representative?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are common challenges faced by Medicare Inbound representatives, and how can they be managed?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.
What job categories do people searching Medicare Inbound jobs in Minnesota look for? The top searched job categories for Medicare Inbound jobs in Minnesota are:
Medicare Inbound jobs near you
Infographic showing various Medicare Inbound job openings in Minnesota as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Licensed Medicare Agent

Medix

Saint Paul, MN • On-site

$24.04 - $26.44/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Licensed Agent to support clients through insurance plan review and enrollment. The role involves ensuring accurate documentation and timely communication.
Key Responsibilities
  • Review insurance plans with clients using an enrollment tool
  • Document and update client information in CRM
  • Manage inbound calls and voicemail follow-up from a central phone line
  • Communicate via Outlook and Microsoft Teams (no texting)
  • Track all client interactions and enrollment activity accurately

Qualifications
  • Must be licensed in Minnesota
  • Must be appointed with major Medicare carriers (Blue Cross, Medica, Health Partners, Alina, and WellCare for prescription drugs)
  • Must be certified with MNsure to work with MNsure clients
  • Strong foundational understanding of how Medicare works (explaining Medicare Advantage vs. Supplements)
  • Familiarity with prescription drug calculators and specific formulas (e.g., understanding differences between tablets vs. capsules on formularies)
  • Preferred proficiency: Heavy past experience with the Medicare Advantage vs. Supplements products

Schedule
Monday through Friday, 8:00 AM to 5:00 PM
Benefits
  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
  • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
  • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
  • Short Term Disability Insurance.
  • Term Life Insurance Plan.

Required Employment / Compliance Language
Medix is committed to compliance with all applicable laws. This is an equal opportunity position and encourages all qualified candidates to apply.
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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