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Medicare Inbound Jobs in Florida (NOW HIRING)

Connie Health

Medicare Sales Representative

Tampa, FL · On-site

We offer a tech-enabled Medicare navigation platform that combines an AI-driven technology with ... This role may include handling inbound calls, providing product information, answering questions ...

Connie Health

Medicare Sales Representative

Miami, FL · On-site

We offer a tech-enabled Medicare navigation platform that combines an AI-driven technology with ... This role may include handling inbound calls, providing product information, answering questions ...

G-TECH Services

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Medicare Call Center Support

Jacksonville, FL · On-site

$19 - $20/hr

Essential functions: • Monitors and evaluates Medicare calls/chats, via a variety of call recording and scoring tools, the quality and content of inbound and/or outbound telephone calls and ...

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Medicare Inbound information

What are Medicare Inbound representatives?

Medicare Inbound representatives are customer service professionals who handle incoming calls from individuals seeking information about Medicare plans, enrollment, and benefits. They assist callers—often seniors or those approaching eligibility—with understanding plan options, coverage details, and the enrollment process. Their role is crucial in providing accurate, clear information to help people make informed healthcare decisions. These representatives often work for insurance companies or third-party agencies that support Medicare beneficiaries.

What are the key skills and qualifications needed to thrive as a Medicare Inbound Representative, and why are they important?

To excel as a Medicare Inbound Representative, you typically need strong knowledge of Medicare plans, excellent customer service skills, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes a health insurance license are important technical qualifications. Outstanding communication, patience, and problem-solving abilities help representatives build trust and effectively address client needs. These competencies ensure accurate information delivery, regulatory compliance, and a positive customer experience for Medicare beneficiaries.

What is the difference between Medicare Inbound vs Medicare Customer Service Representative?

AspectMedicare InboundMedicare Customer Service Representative
CertificationsKnowledge of Medicare policies, possibly required certificationsSame certifications, focus on Medicare knowledge
Work EnvironmentCall centers, remote or office-basedCall centers, remote or office-based
Employer & IndustryHealth insurance companies, Medicare providersHealth insurance companies, Medicare providers
Job FocusHandling inbound calls about Medicare plans and coverageAssisting customers with Medicare inquiries and issues

Both roles involve assisting Medicare beneficiaries via inbound calls, requiring similar certifications and work environments. The main difference lies in job titles used by employers, but their responsibilities and industry context are closely aligned.

What are some common challenges faced by Medicare Inbound representatives, and how can they be managed effectively?

Medicare Inbound representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries about benefits and coverage, and staying current with frequently changing Medicare regulations. To manage these challenges, it's important to develop strong organizational skills, utilize internal resources and knowledge bases, and actively participate in ongoing training. Effective communication and patience are also key, as representatives regularly interact with seniors who may need extra assistance understanding their options.
What are popular job titles related to Medicare Inbound jobs in Florida? For Medicare Inbound jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Medicare Inbound jobs in Florida look for? The top searched job categories for Medicare Inbound jobs in Florida are:
What cities in Florida are hiring for Medicare Inbound jobs? Cities in Florida with the most Medicare Inbound job openings:
Medicare Inbound jobs near you
Infographic showing various Medicare Inbound job openings in Florida as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Temporary. Highlights an 66% In-person, 10% Hybrid, and 24% Remote job distribution.
Sales Agent (Warm Inbound Leads) - $18/hr + Uncapped Commission | $75K-$120K Year 1

Sales Agent (Warm Inbound Leads) - $18/hr + Uncapped Commission | $75K-$120K Year 1

Signature Medicare Solutions

Sarasota, FL • On-site

$70K - $120K/yr

Full-time

Medical, PTO

Re-posted 16 days ago

Job description

Inbound Sales Agent - Medicare | $75K-$120K Year 1, Uncapped W2 • $18/hr Base + Commission • Sarasota, FL (Downtown) • No Cold Calling
Build a real sales career - without the grind that usually comes with it.
Most sales jobs ask you to chase cold leads, work nights, and gamble on commission-only pay. This isn't that.
At Signature Medicare Solutions, you'll take warm inbound calls from people who already raised their hand for help. You'll guide them through Medicare plan options, build genuine trust, and close enrollments that actually improve their lives. You get a steady W2 paycheck, full benefits, and commission with no ceiling - meaning your effort directly drives your income.
What You'll Actually Earn
  • $18/hour base (W2 - taxes handled, steady paycheck)
  • Uncapped commission on every enrollment + tiered performance/retention bonuses
  • Typical Year 1: $75K-$120K. Top performers earn well beyond that.
  • Company pays 100% of your leads - no buying lists, no prospecting

Why People Stay Here
  • Warm inbound leads only. We pay for every one of them.
  • Real coaching from people who've done the job - not a script and a prayer
  • Clear path to senior agent, team lead, and management roles
  • A team that celebrates wins: contests, recognition, real culture
  • Health insurance + PTO after 90 days
  • Downtown Sarasota office (in-person - this is a team environment, not a remote gig)

The Schedule
Monday-Friday, 9:00 AM - 6:00 PM.
What You'll Do
You'll spend your day on the phone with Medicare-eligible clients who called us. You'll learn what they need, walk them through their options, and help them enroll in the plan that fits. You'll track your numbers, work toward goals, and get rewarded when you hit them.
You'll Thrive Here If You:
  • Genuinely like talking to people and can build rapport fast
  • Want goals, scoreboards, and to be paid for your performance
  • Are coachable - willing to learn and apply feedback quickly
  • Want stability and upside (not one or the other)
  • Carry yourself professionally and take pride in doing the job right

Sales, hospitality, customer service, or call center experience is a plus - but communication skills and drive matter more than your résumé.
Requirements
  • Active Florida 2-15 insurance license (required before hire; we will cover a portion of the cost)
  • Must pass a background check
  • Must be able to work in-office in downtown Sarasota

Once You're Licensed, We Cover:
AHIP certification • Carrier contracting • Purchased states • All inbound leads • Ongoing coaching
Benefits
  • Health insurance offered after 90 days
  • 10 days combined PTO after 90 days
  • Paid classroom training (one cohort starts each month)
  • Eligibility for hybrid remote work arrangements based on individual performance and tenure with the company.

Ready?
We hire monthly training classes - qualified applicants are scheduled for the next available start date. If you're ready to build a real income and a real career, apply now. We move fast on strong candidates.
Apply Now and Become a Part of Our Team!
Note: Even if you do not meet the requirement for an active Health/Life License in Florida (02-15 license) but are eager to obtain it, we still welcome your application.

Apply