Indianapolis, IN · On-site
$14.17/hr
Inbound Call Center Rep Indianapolis, Indiana, United States Or refer someone Job Openings Inbound ... Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline ...
Indianapolis, IN · On-site
$14.17/hr
Inbound Call Center Rep Indianapolis, Indiana, United States Or refer someone Job Openings Inbound ... Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline ...
Miami, FL · On-site
$17.50 - $18/hr
... Assist Medicare patients with transportation requests when needed • Transfer calls to the ... call center experience (preferred) • Experience working in a medical setting, such as a clinic ...
Miami, FL · On-site
$17.50 - $18/hr
... Assist Medicare patients with transportation requests when needed • Transfer calls to the ... call center experience (preferred) • Experience working in a medical setting, such as a clinic ...
Chicago, IL · On-site
$17.05 - $27.45/hr
Manage authorization status of various payers including Medicare secondary payers, IDPA, and ... Previous call center experience preferred. * Working knowledge of medical terminology and insurance.
Chicago, IL · On-site
$17.05 - $27.45/hr
Manage authorization status of various payers including Medicare secondary payers, IDPA, and ... Previous call center experience preferred. * Working knowledge of medical terminology and insurance.
Chicago, IL · On-site
$17.05 - $27.45/hr
Manage authorization status of various payers including Medicare secondary payers, IDPA, and ... Previous call center experience preferred. * Working knowledge of medical terminology and insurance.
Chicago, IL · On-site
$17.05 - $27.45/hr
Manage authorization status of various payers including Medicare secondary payers, IDPA, and ... Previous call center experience preferred. * Working knowledge of medical terminology and insurance.
... Medicare, Medicaid) required. * Experience with EPIC or other Electronic Health Record preferred ... Strong customer service skills, particularly in a Call Center or high-volume phone environment
Quick apply
... Medicare, Medicaid) required. * Experience with EPIC or other Electronic Health Record preferred ... Strong customer service skills, particularly in a Call Center or high-volume phone environment
Chicago, IL · On-site
$17.05 - $27.45/hr
Manage authorization status of various payers including Medicare secondary payers, IDPA, and ... Previous call center experience preferred. * Working knowledge of medical terminology and insurance.
Chicago, IL · On-site
$17.05 - $27.45/hr
Manage authorization status of various payers including Medicare secondary payers, IDPA, and ... Previous call center experience preferred. * Working knowledge of medical terminology and insurance.
Indianapolis, IN · On-site
Inbound Call Center Representative Location: 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client ... W2 (with all inclusive) Must complete a 5-day training on health insurance for people with Medicare.
Indianapolis, IN · On-site
Inbound Call Center Representative Location: 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client ... W2 (with all inclusive) Must complete a 5-day training on health insurance for people with Medicare.
Columbus, OH · On-site
$20.43 - $24.52/hr
... Medicare, Medicaid) required. * Experience with EPIC or other Electronic Health Record preferred ... Strong customer service skills, particularly in a Call Center or high-volume phone environment
Columbus, OH · On-site
$20.43 - $24.52/hr
... Medicare, Medicaid) required. * Experience with EPIC or other Electronic Health Record preferred ... Strong customer service skills, particularly in a Call Center or high-volume phone environment
Quincy, MA · On-site
$45K - $47K/yr
This is a high-volume call center position requiring strong experience with inbound/outbound calls ... Experience with automated or manual outbound dialers. * Healthcare, Medicaid, Medicare, Managed ...
Quick apply
Quincy, MA · On-site
$45K - $47K/yr
This is a high-volume call center position requiring strong experience with inbound/outbound calls ... Experience with automated or manual outbound dialers. * Healthcare, Medicaid, Medicare, Managed ...
Indianapolis, IN · On-site
$15.25 - $19/hr
Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline ... Call center experience Nice to have 0
Indianapolis, IN · On-site
$15.25 - $19/hr
Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline ... Call center experience Nice to have 0
Indianapolis, IN · On-site
$15.25 - $19/hr
Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline ... Call center experience Nice to have 0
Indianapolis, IN · On-site
$15.25 - $19/hr
Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline ... Call center experience Nice to have 0
San Diego, CA · On-site
$25/hr
Must have: * at least 1 year of call center * highly pref healthcare call center * Experience ... Medicare, service recovery, fast-paced environment, experience with handling grievance cases • ...
San Diego, CA · On-site
$25/hr
Must have: * at least 1 year of call center * highly pref healthcare call center * Experience ... Medicare, service recovery, fast-paced environment, experience with handling grievance cases • ...
Must have: * at least 1 year of call center * highly pref healthcare call center * Experience ... Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with ...
Quick apply
Must have: * at least 1 year of call center * highly pref healthcare call center * Experience ... Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with ...
$21.50/hr
Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support ...
$21.50/hr
Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support ...
Bethesda, MD · On-site
$21.50/hr
Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... Medicare, Medicaid, VA, Public Health Department, and Regional and local support services. • ...
Bethesda, MD · On-site
$21.50/hr
Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... Medicare, Medicaid, VA, Public Health Department, and Regional and local support services. • ...
Owosso, MI · On-site
$15 - $19/hr
... Medicare's advance beneficiary notices and other payer requirements. 8. Is proactive in asking for patient liability in regards to copays, co-insurance and deductibles prior to services being ...
Owosso, MI · On-site
$15 - $19/hr
... Medicare's advance beneficiary notices and other payer requirements. 8. Is proactive in asking for patient liability in regards to copays, co-insurance and deductibles prior to services being ...
Bethesda, MD · On-site
$21.50/hr
Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... Medicare, Medicaid, VA, Public Health Department, and Regional and local support services. • ...
Bethesda, MD · On-site
$21.50/hr
Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... Medicare, Medicaid, VA, Public Health Department, and Regional and local support services. • ...
Owosso, MI · On-site
$15 - $19/hr
... Medicare's advance beneficiary notices and other payer requirements. 8. Is proactive in asking for patient liability in regards to copays, co-insurance and deductibles prior to services being ...
Owosso, MI · On-site
$15 - $19/hr
... Medicare's advance beneficiary notices and other payer requirements. 8. Is proactive in asking for patient liability in regards to copays, co-insurance and deductibles prior to services being ...
San Rafael, CA · On-site
$24 - $28/hr
Summary The Call Center Specialist is responsible for ensuring that all calls are answered in a ... Verify insurance eligibility at the time of scheduling, with emphasis on Medi-Cal, Medicare, and ...
San Rafael, CA · On-site
$24 - $28/hr
Summary The Call Center Specialist is responsible for ensuring that all calls are answered in a ... Verify insurance eligibility at the time of scheduling, with emphasis on Medi-Cal, Medicare, and ...
Tampa, FL · On-site
$49K/yr
... call center in Tampa, FL. Our team assists thousands of Americans in navigating complex healthcare insurance plans offered through the Federal Marketplace and Medicare. We are looking for motivated ...
Quick apply
Tampa, FL · On-site
$49K/yr
... call center in Tampa, FL. Our team assists thousands of Americans in navigating complex healthcare insurance plans offered through the Federal Marketplace and Medicare. We are looking for motivated ...
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
A Medicare Call Center job involves assisting Medicare beneficiaries with questions about coverage, enrollment, claims, and plan options. Representatives provide information, troubleshoot issues, and ensure customers understand their benefits. Strong communication skills and knowledge of Medicare guidelines are essential. Many positions involve handling a high volume of calls while maintaining excellent customer service.
In a Medicare Call Center, your daily responsibilities generally include answering incoming calls from Medicare beneficiaries, addressing questions about coverage, benefits, and claims, and assisting with enrollment or policy updates. You may also follow up on unresolved issues, document interactions in customer management systems, and escalate complex cases to specialized teams as needed. Collaboration with supervisors and teammates is common to ensure accurate information is provided and to maintain compliance with federal guidelines. This environment is customer-focused and often fast-paced, ideal for those who enjoy problem-solving and helping others.
To thrive in a Medicare Call Center role, you need strong communication skills, attention to detail, and knowledge of Medicare guidelines, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and sometimes certification in healthcare customer service is an advantage. Active listening, patience, and the ability to remain calm under pressure are key soft skills that set top performers apart. These competencies are essential to accurately assist callers, resolve complex inquiries, and maintain positive client relations in a fast-paced environment.
Cities with the most Medicare Call Center job openings:
The most popular types of Medicare Call Center jobs are:
States with the most job openings for Medicare Call Center jobs include:
For Medicare Call Center jobs, the most frequently searched job titles are:
Indianapolis, IN • On-site
$14.17/hr
Other
Re-posted 4 days ago
Indianapolis, Indiana, United States Or refer someone Job Openings Inbound Call Center Rep
About the Job Inbound Call Center RepMax Pay Rate: $14.17
Work Arrangement: Onsite
Agency Interview Type: Phone and in-person
Engagement Type: Contract
NOTE: Applications with resumes in PDF format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory.
Complete Description:
OVERVIEW: Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.
DUTIES: *Answer all 800 calls in a timely manner. Record on Client Contact forms. *Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies. *Complete data entry each day including Client Contacts *Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed. *Inform the Office Manager when supplies of materials are low *Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly *Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum). *Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites. *Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
DIFFICULTY OF WORK: Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY: Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS: Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
