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Medicare Call Center Jobs (NOW HIRING)

American Central Marketing Group

Sales Agent

Secaucus, NJ · On-site

$90K - $125K/yr

American Central Marketing Group is expanding our Medicare call center team! We're seeking driven, coachable sales reps to become licensed Medicare agents and help seniors choose the right health ...

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Medicare Call Center information

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How much do medicare call center jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for medicare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Medicare Call Center job?

A Medicare Call Center job involves assisting Medicare beneficiaries with questions about coverage, enrollment, claims, and plan options. Representatives provide information, troubleshoot issues, and ensure customers understand their benefits. Strong communication skills and knowledge of Medicare guidelines are essential. Many positions involve handling a high volume of calls while maintaining excellent customer service.

What are the typical daily responsibilities of someone working in a Medicare Call Center?

In a Medicare Call Center, your daily responsibilities generally include answering incoming calls from Medicare beneficiaries, addressing questions about coverage, benefits, and claims, and assisting with enrollment or policy updates. You may also follow up on unresolved issues, document interactions in customer management systems, and escalate complex cases to specialized teams as needed. Collaboration with supervisors and teammates is common to ensure accurate information is provided and to maintain compliance with federal guidelines. This environment is customer-focused and often fast-paced, ideal for those who enjoy problem-solving and helping others.

What are the key skills and qualifications needed to thrive in the Medicare Call Center position, and why are they important?

To thrive in a Medicare Call Center role, you need strong communication skills, attention to detail, and knowledge of Medicare guidelines, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and sometimes certification in healthcare customer service is an advantage. Active listening, patience, and the ability to remain calm under pressure are key soft skills that set top performers apart. These competencies are essential to accurately assist callers, resolve complex inquiries, and maintain positive client relations in a fast-paced environment.

More about Medicare Call Center jobs
What cities are hiring for Medicare Call Center jobs? Cities with the most Medicare Call Center job openings:
What are the most commonly searched types of Medicare Call Center jobs? The most popular types of Medicare Call Center jobs are:
What states have the most Medicare Call Center jobs? States with the most job openings for Medicare Call Center jobs include:
What job categories do people searching Medicare Call Center jobs look for? The top searched job categories for Medicare Call Center jobs are:
Medicare Call Center jobs near you
Infographic showing various Medicare Call Center job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Customer Service

Integrity Staffing Solutions

Blue Bell, PA • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Now hiring a Call Center Customer Service Representative in Blue Bell, PA! This full-time, temp-to-hire position offers flexible shifts between 8:00 AM and 8:00 PM, Monday through Sunday, earning up to $18.50/hour. Join our team and enjoy a year-round opportunity with room for growth within a reputable organization while making a positive impact on customer experiences.
Benefits & Perks:
  • Competitive weekly paychecks
  • Comprehensive benefits from day one, including medical, dental, and vision coverage, plus Telemedicine services
  • Choice of five medical plans, including prescription options
  • Group Term Life Insurance for employees and dependents
  • Short-term disability coverage
  • Prescription discount program
  • Access to Employee Assistance Program (EAP)
  • Opportunities for skill development and career advancement
  • Potential to contribute to our 401(k) plan

About the Role:
Are you a customer-focused professional with excellent communication skills? Join our dynamic team in Blue Bell, PA, as a Call Center Customer Service Representative. This role offers an engaging environment where you'll help customers with insurance enrollment, policy inquiries, and retention services. Perfect for those seeking a stable, full-time position with opportunities to grow within a reputable organization.
Pay Rate: $18-$18.50/hour
Available Shifts:
  • Flexible shifts Monday-Sunday from 8:00am-8:00pm

Key Responsibilities:
  • Handle inbound and outbound calls from customers regarding insurance products and services
  • Assist customers with insurance enrollment, claims, and policy questions
  • Provide exceptional customer service by addressing inquiries in a professional and timely manner
  • Document customer interactions accurately and efficiently in our system
  • Identify opportunities for upselling and account retention to meet company goals

Qualifications:
  • Proven customer service skills, preferably in a call center environment
  • Strong data entry and computer skills
  • Excellent communication and problem-solving abilities
  • Prior experience with Insurance or Medicare is a plus but not mandatory

Ready to Get Started? Apply online today and take the next step in your career journey with us!
About Integrity Staffing
Opportunity is everything.
At Integrity, we're passionate about connecting great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed. If you're looking to grow your career, or just need a part-time gig, you've come to the right place. We've got thousands of job opportunities available at amazing companies across the country. Plus, we offer benefits that provide better lives, both on and off the clock. Medical and dental are just the beginning. From free online education programs to financial tools, we provide the opportunities, programs, and community resources our associates need to be successful, productive, and fulfilled.
If you're ready for your next challenge, we're ready to be your Opportunity Engine. Let's work together.
Integrity Staffing Solutions is an Equal Opportunity Employer.

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