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Medicare Call Center Jobs (NOW HIRING)

CVS Health

Sales Call Center Representative

New York, NY · Remote

$15 - $32.31/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Understand Medicare Basics and insurance * Schedule initial doctor's appointments with new patients ... Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC * Ability to ...

CVS Health

Sales Call Center Representative

$15 - $32.31/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Understand Medicare Basics and insurance * Schedule initial doctor's appointments with new patients ... Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC * Ability to ...

CVS Health

Sales Call Center Representative

Homer, AK · Remote

$15 - $32.31/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Understand Medicare Basics and insurance * Schedule initial doctor's appointments with new patients ... Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC * Ability to ...

My3Tech Inc

Inbound Call Center Rep

Indianapolis, IN · On-site

Inbound Call Center Representative Location: 311 W. WASHINGTON ST., INDIANAPOLIS, IN 46204 Client ... W2 (with all inclusive) Must complete a 5-day training on health insurance for people with Medicare.

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Medicare Call Center information

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How much do medicare call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for medicare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Medicare Call Center?

A Medicare Call Center job involves assisting Medicare beneficiaries with questions about coverage, enrollment, claims, and plan options. Representatives provide information, troubleshoot issues, and ensure customers understand their benefits. Strong communication skills and knowledge of Medicare guidelines are essential. Many positions involve handling a high volume of calls while maintaining excellent customer service.

What are the typical daily responsibilities of someone working in a Medicare Call Center?

In a Medicare Call Center, your daily responsibilities generally include answering incoming calls from Medicare beneficiaries, addressing questions about coverage, benefits, and claims, and assisting with enrollment or policy updates. You may also follow up on unresolved issues, document interactions in customer management systems, and escalate complex cases to specialized teams as needed. Collaboration with supervisors and teammates is common to ensure accurate information is provided and to maintain compliance with federal guidelines. This environment is customer-focused and often fast-paced, ideal for those who enjoy problem-solving and helping others.

What are the key skills and qualifications needed to thrive in the Medicare Call Center position, and why are they important?

To thrive in a Medicare Call Center role, you need strong communication skills, attention to detail, and knowledge of Medicare guidelines, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and sometimes certification in healthcare customer service is an advantage. Active listening, patience, and the ability to remain calm under pressure are key soft skills that set top performers apart. These competencies are essential to accurately assist callers, resolve complex inquiries, and maintain positive client relations in a fast-paced environment.

More about Medicare Call Center jobs

What cities are hiring for Medicare Call Center jobs?

Cities with the most Medicare Call Center job openings:

What are the most commonly searched types of Medicare Call Center jobs?

The most popular types of Medicare Call Center jobs are:

What states have the most Medicare Call Center jobs?

States with the most job openings for Medicare Call Center jobs include:

What job categories do people searching Medicare Call Center jobs look for?

The top searched job categories for Medicare Call Center jobs are:

Medicare Call Center jobs near you
Infographic showing various Medicare Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Bilingual Spanish/English Call Center Representative

Senior Health Solutions

Saint Charles, MO • On-site

Other

Medical, Life, Retirement, PTO

Posted 4 days ago

Job description

Senior Health Solutions is a state-licensed agency that specializes in Medicare Life and Health Insurance.  We take pride in outstanding customer service and deliver quality service to all.
This is not a remote position.
Job Summary
As a Bilingual Spanish/English Call Center Agent, you will be trained to help customers with their Medicare questions or needs by providing them with the information they need to make informed decisions.  We offer an extensive paid training program, good benefits, and the opportunity to set your own financial goals.
Job Requirements
  1. Must be fluent in speaking, reading, and writing both English and Spanish
  2. Active Listening Skills, able to give full attention to what clients are saying
  3. Ability to multitask
  4. Good computer and keyboarding skills
  5. Ability to learn new software quickly
  6. Outgoing and energetic attitude
  7. Previous Call Center experience a plus (not required)
  8. Previous translating experience, in work position a plus (not required)
Benefits
  1. 1st Year Income $75,000-$100,000 (uncapped income)
  2. Bonus and Commission
  3. Health Insurance
  4. 401k (with a partial match)
  5. Paid Vacation after one year
  6. Paid Training
 

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