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Medicare Call Center Jobs (NOW HIRING)

Ztek Consulting INC

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

Remote Skills : Minimum of 1 year Call Center Experience, Medicare Line of business, good voice, and computer skills Technical Competencies: Proficient in computer skills including ...

Senior Solutions

Call Center Specialist

Springfield, VT · Hybrid

$20 - $22/hr

CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting ... and Medicare drug plan comparisons • Complete quick assessments and connect callers with the ...

Senior Solutions

Call Center Specialist

Springfield, VT · On-site

$16.75 - $21/hr

CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting ... and Medicare drug plan comparisons • Complete quick assessments and connect callers with the ...

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline ... Call center experience Nice to have 0

Zimmerman Associates, Inc.

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support ...

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Medicare Call Center information

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How much do medicare call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for medicare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Medicare Call Center job?

A Medicare Call Center job involves assisting Medicare beneficiaries with questions about coverage, enrollment, claims, and plan options. Representatives provide information, troubleshoot issues, and ensure customers understand their benefits. Strong communication skills and knowledge of Medicare guidelines are essential. Many positions involve handling a high volume of calls while maintaining excellent customer service.

What are the typical daily responsibilities of someone working in a Medicare Call Center?

In a Medicare Call Center, your daily responsibilities generally include answering incoming calls from Medicare beneficiaries, addressing questions about coverage, benefits, and claims, and assisting with enrollment or policy updates. You may also follow up on unresolved issues, document interactions in customer management systems, and escalate complex cases to specialized teams as needed. Collaboration with supervisors and teammates is common to ensure accurate information is provided and to maintain compliance with federal guidelines. This environment is customer-focused and often fast-paced, ideal for those who enjoy problem-solving and helping others.

What are the key skills and qualifications needed to thrive in the Medicare Call Center position, and why are they important?

To thrive in a Medicare Call Center role, you need strong communication skills, attention to detail, and knowledge of Medicare guidelines, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and sometimes certification in healthcare customer service is an advantage. Active listening, patience, and the ability to remain calm under pressure are key soft skills that set top performers apart. These competencies are essential to accurately assist callers, resolve complex inquiries, and maintain positive client relations in a fast-paced environment.

More about Medicare Call Center jobs
What cities are hiring for Medicare Call Center jobs? Cities with the most Medicare Call Center job openings:
What are the most commonly searched types of Medicare Call Center jobs? The most popular types of Medicare Call Center jobs are:
What states have the most Medicare Call Center jobs? States with the most job openings for Medicare Call Center jobs include:
What job categories do people searching Medicare Call Center jobs look for? The top searched job categories for Medicare Call Center jobs are:
Medicare Call Center jobs near you
Infographic showing various Medicare Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Licensed Medicare Sales Representative

Licensed Medicare Sales Representative

CornerStone Staffing

Frisco, TX • On-site

$23/hr

Full-time

Medical

Posted 14 days ago

Job description

We're looking for experienced Licensed Medicare Sales Representatives to join a mission-driven healthcare team. Help seniors navigate Medicare options, guide enrollments with confidence, and deliver exceptional customer experiences—all while meeting sales goals in a fast-paced, supportive environment.


Licensed Medicare Sales Representative


LOCATION

Texas Residents | Remote


COMPENSATION & SCHEDULE

• $23.00/hour

• Monday–Friday, 8:00 AM–8:00 PM; occasional Saturdays during peak season

• Employment Type: W2 | Temporary Contract

• Start Date: Multiple start dates available


ROLE IMPACT

Join a mission-driven healthcare organization as a Licensed Medicare Insurance Representative, helping seniors and Medicare-eligible individuals compare and enroll in Medicare Advantage, Medicare Supplement, and Prescription Drug Plans. In this fast-paced call center environment, you'll provide compliant, compassionate enrollment support while achieving sales and service goals. Paid training includes AHIP certification for the upcoming Medicare sales season if you are not currently certified.


KEY RESPONSIBILITIES

• Handle inbound and outbound calls to educate consumers on Medicare plan options and guide them through the enrollment process.

• Explain plan benefits, eligibility requirements, and enrollment timelines while maintaining CMS compliance and ethical sales practices.

• Accurately document customer interactions and sales activities within CRM systems.

• Meet individual and team sales performance goals while delivering exceptional customer service.

• Maintain an active Health Insurance Producer License and comply with company, state, and federal regulations.


MINIMUM QUALIFICATIONS

• Active Health Insurance Producer License required.

• Verifiable National Producer Number (NPN) required.

• Minimum one (1) year of recent Medicare call center sales experience (inbound and/or outbound).


CORE TOOLS & SYSTEMS

• Salesforce or similar CRM platform

• Medicare enrollment and plan comparison software

• CMS compliance and quality monitoring systems

• Microsoft Office Suite


PREFERRED SKILLS

• High School Diploma or GED.

• Strong knowledge of Medicare Advantage, Medicare Supplement, Prescription Drug Plans (PDP), and Annual Enrollment Period (AEP) processes.

• Excellent consultative sales and customer service skills.

• Ability to multitask and navigate multiple systems in a high-volume call center environment.

• Strong attention to detail with a commitment to compliance and documentation accuracy.


LEGAL NOTICE

• Employment is contingent upon successfully passing all required pre-employment screenings, including a background check and drug screen.

• Independent brokers will not be considered for this position.

• Applicants must reside in the state of Texas


By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.
CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!