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Medical Technologist Customer Technical Support Jobs

Cengage Learning

... medical, dental, and vision) coverage starting day one. * A work from home position where the ... Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners ...

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Proven experience in customer technical support or IT systems support. * Excellent problem-solving ... Medical, Dental, and Vision Insurance * Health Savings Account (HSA) * Supplemental Insurance ...

Peraton

Customer Technical Specialist

Arlington, VA · On-site

$39K - $62K/yr

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.) * Excellent ...

Peraton

Customer Technical Specialist

Indianapolis, IN · On-site

Experience with desk-side IT support. * Experience supporting variety of IT technologies (Laptops ... Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security ...

Peraton

Customer Technical Specialist

Omaha, NE · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.) * Excellent ...

Peraton

Customer Technical Specialist

Houston, TX · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.) * Excellent ...

Ametek

Technical Support Representative

Waukegan, IL · On-site

... a better place; technology to improve lives; and talent to solve challenges that matter. Job ... Assess customer technical needs, provide clear troubleshooting guidance, document support cases ...

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Medical Technologist Customer Technical Support information

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How much do medical technologist customer technical support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for medical technologist customer technical support in the United States is $35.24, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $43.75 per hour, depending on experience, location, and employer.

What is a medical technologist customer technical support?

Medical Technologist Customer Technical Support professionals are specialized experts who assist healthcare providers and laboratory staff in using medical diagnostic equipment and laboratory instruments. They provide technical support, troubleshooting, and guidance on product usage, maintenance, and software issues. Their role is essential for ensuring the smooth operation of laboratory processes, resolving technical problems promptly, and maintaining high standards of patient care. They often work for medical device manufacturers or third-party service providers and communicate with customers via phone, email, or on-site visits.

What types of challenges might a medical technologist customer technical support face when troubleshooting complex laboratory equipment issues remotely?

Medical Technologists in Customer Technical Support often encounter challenges such as diagnosing equipment malfunctions without being physically present, which requires clear communication skills and in-depth technical knowledge. They must be able to guide laboratory staff through step-by-step troubleshooting procedures, sometimes across diverse technical backgrounds and varying urgency levels. Additionally, managing multiple cases simultaneously while maintaining high-quality service can be demanding, but it also provides valuable experience in problem-solving and customer relations within the healthcare technology field.

What are the key skills and qualifications needed to thrive as a medical technologist customer technical support, and why are they important?

To succeed as a Medical Technologist Customer Technical Support, you need a background in medical laboratory science, strong analytical skills, and often a bachelor's degree in a related field. Familiarity with laboratory information systems (LIS), diagnostic instruments, and troubleshooting software is typically required, along with certifications such as ASCP or AMT being advantageous. Excellent communication, problem-solving abilities, and patience are standout soft skills for effectively assisting customers and resolving technical issues. These competencies ensure prompt, accurate support, fostering customer satisfaction and the reliable operation of critical laboratory equipment.

What are popular job titles related to Medical Technologist Customer Technical Support jobs?

For Medical Technologist Customer Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Medical Technologist Customer Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $73,307 per year, or $35.2 per hour.

Customer Technical Support Specialist

Cottage Grove, WI • On-site

Johnson Health Tech Companies
Wholesale • 1 - 5K employees
Learn more about Johnson Health Tech Companiesexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 13 days ago

Johnson Health Tech rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
Help Customers Stay Connected, Confident, and Moving
At Johnson Health Tech North America, we create fitness experiences that help people move better, feel stronger, and stay connected to their wellness goals. Our Customer Technical Support team plays a key role in that mission by helping customers get the most out of our connected fitness products, software applications, and online store.
We're looking for a Customer Technical Support Specialist I who enjoys solving problems, supporting customers, and working in a fast-paced environment where no two questions are exactly the same. If you're someone who can stay calm under pressure, think through technical issues, and create a positive customer experience along the way, this could be a great fit.
Why This Role Matters
When a customer reaches out, they're often looking for more than a quick answer - they're looking for confidence that someone understands the issue and can help them move forward. In this role, you'll troubleshoot hardware, software, connectivity, account access, firmware, machine operation, order management, shipping, returns, warranties, and replacement requests.
You'll be part problem-solver, part customer advocate, and part connector between customers and the teams that help improve our products and processes.
How You'll Make an Impact
Solve Customer Questions with Confidence
  • Troubleshoot hardware, software, connectivity, account access, firmware updates, and machine operation concerns.
  • Support customers through phone and email interactions with professionalism, accuracy, and empathy.
  • Manage order-related inquiries, including order status, shipping issues, returns, service provider visits, cancellations, warranty requests, and replacement needs.
  • Follow established diagnostic protocols, policies, and workflows to provide consistent and efficient support.

Keep the Details Moving
  • Accurately document customer interactions, resolutions, and escalations in ticketing systems.
  • Use internal knowledgebase resources to support troubleshooting, promotions, known issues, and software updates.
  • Identify recurring issues and communicate trends or potential product concerns to leads, Tier 2 support, or leadership.
  • Meet or exceed departmental goals related to response time, resolution rate, quality, and customer satisfaction.

Collaborate Across the Business
  • Partner with product development, quality, logistics, and other internal teams to support successful issue resolution.
  • Participate in cross-training and skill-building opportunities to expand your knowledge and strengthen team coverage.
  • Contribute ideas that help improve workflows, processes, and the overall customer experience.
  • Support department initiatives focused on process refinement and quality improvement.

Requirements
What You'll Need to Succeed
Education
  • High school diploma or equivalent required.
  • Advanced degree or certificate preferred.

Experience
  • 1-2 years of experience in customer service, call center, or technical support preferred.
  • Experience troubleshooting hardware, software, or connected devices strongly preferred.
  • Experience with order management, logistics, or e-commerce processes preferred.
  • Experience in the fitness or consumer technology industry is a plus.

Skills That Will Help You Thrive
  • Strong written and verbal communication skills.
  • Comfort navigating multiple computer systems, databases, and communication platforms at the same time.
  • Strong critical thinking and problem-solving skills.
  • Ability to prioritize tasks and manage time in a fast-paced environment.
  • Professionalism, adaptability, and emotional intelligence in customer interactions.
  • A team-oriented mindset and willingness to cross-train across functions.
  • Strong attention to detail and commitment to accurate documentation.

Ready to Help Customers Move Forward?
If you enjoy solving problems, supporting customers, and being part of a team that takes pride in delivering strong customer experience, we'd like to hear from you. Join Johnson Health Tech North America and help customers stay connected, confident, and moving.
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Time Off benefits
  • Product discounts
  • Wellness programs

Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

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