Customer Support Technoology Jobs (NOW HIRING)

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a GSOC Analyst. The Global Security Operations Center (GSOC) Analyst supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to incident recognition/escalation, intelligence analysis, emergency response, product security, and physical security. Analysts act as partners who work closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

RESPONSIBILITIES:

• Serve as communications hub for the Global Security department
• Monitor global events and assess/communicate impact to a high-profile customer
• Complete risk and intelligence driven reports to Global Security and other stakeholders
• Receive calls for help/assistance from employees worldwide and respond appropriately
• Provide support and participate in crisis mitigation and after-action reporting
• Assist in sending company mass notifications
• Monitor and communicate risks associated with supply chain assets
• Monitor health of all Global Security platforms and applications
• Monitor access control and CCTV systems for alarms and see to appropriate response
• Collaborate with Security Guard Force and other business partners to meet operational goals
• Assist Global Security Management with other tasks as assigned

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Pass any State-required training or other qualifications for licensing
• Must possess one or more of the following:
  • Minimum of one year verifiable and successful security experience
  • Service in the active-duty military, military reserves, or National Guard
  • Service in auxiliary police or police cadets
  • Bachelor’s Degree or higher, preferably in a related field (e.g., Emergency Management, Communications, Information Technology, Political Sciences)
• Ability to operate radio or telephone equipment and/or console monitors
• Ability to communicate at an executive level, both written and orally, through superior communication skills
• Ability to make decisions, multi-task, and operate within high stress situations, often under time constraints
• Possess working knowledge of current global events and global geography/cultures
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Ability to follow written policy/procedures
• Solid computer knowledge and skills, experience working with complex platforms
• Equally comfortable working independently or collaboratively
• Self-motivated, highly responsive, and proactive, able to own tasks from start to finish

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree or higher in Emergency Management, Business, Economics, Communications, Information Technology, Political Sciences, Engineering, Geography, or related field
• Intelligence, corporate, military, and/or security experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.PPO#14417