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BDC/Internet Sales Consultant

As a BDC/Internet Sales Consultant at Headquarter Honda in Clermont, FL, you will play a crucial role in monitoring internet leads and providing top-notch client follow-up. The successful candidate will be a customer-service oriented individual with exceptional organizational skills to effectively manage incoming customer leads. An essential part of this role is the ability to comfortably make phone calls and send emails to prospective clients on a regular schedule.

Job Benefits: 

We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:

• Team Atmosphere
• Medical/Dental/Vision Insurance
• Paid Vacation after 1 year
• 401(K) & 401(k) Matching

Responsibilities (including but not limited to):

• Monitor and respond promptly to internet leads from the dealership website, manufacturer platforms, and third-party sources.
• Qualify prospects by asking relevant questions to accurately assess vehicle needs and preferences.
• Adhere to established call and email scripts to ensure consistent and effective communication.
• Schedule, confirm, and follow up on all customer appointments, whether attended or missed.
• Collect and deliver requested information to customers in a timely and professional manner.
• Collaborate with Sales Managers and the BDC Manager to review performance objectives, analyze results, and plan daily activities.
• Proactively follow up with clients to generate new business opportunities and foster long-term relationships.
• Demonstrate a strong commitment to customer satisfaction, recognizing it as the foundation of long-term business success.
• Engage in daily prospecting activities via phone, email, and mail; maintain a structured prospect development system.
• Manage an owner follow-up system to encourage repeat and referral business and enhance the overall customer experience.
• Maintain up-to-date knowledge of current dealership inventory, promotions, and pricing.
• Introduce customers to the Service Department to highlight the dealership’s ongoing support and service quality.
• Participate in monthly goal setting and forecasting activities with management.
• Attend all scheduled sales meetings and training sessions to support ongoing development.
• Stay informed on automotive industry terminology, trends, and product updates.
• Consistently demonstrate behaviors aligned with the company's Vision, Mission, and Core Values in all interactions with customers, colleagues, and vendors.
• Comply with all company policies, procedures, and safety protocols.
• other tasks as assigned

Requirements:

• Minimum one-year Automotive BDC experience strongly preferred.
• Strong follow-up skills
• Highly proficient computer skills
• Fast and accurate response time when communicating with customer
• Excellent written communication skills
• A positive attitude, strong work ethic, and eagerness to learn
• Professionalism, integrity, and a team-player mindset
• Team oriented, flexible and focused on maintaining a high level of customer service
• Must have a valid driver’s license and an acceptable driving record
• Ability to work a flexible schedule, including evenings, weekends, and holidays (required)

Additional Information

This job posting may close before the listed closing date once the position has been filled.

This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs require, with or without notice.

We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

Employment is contingent upon successfully completing all pre-employment requirements applicable to the position, which may include a background check, motor vehicle record (MVR) review, and drug screening, where permitted by law.

We maintain a Drug- and Tobacco-Free Workplace.