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Medical Information Call Centre Jobs (NOW HIRING)

EyeSouth Partners

Call Center Representative

Alvin, TX · On-site

$13 - $16.25/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high ... Verify patient information and obtain necessary medical information to create a comprehensive ...

Coastal Eye Associates

Call Center Representative

Alvin, TX · On-site

$13 - $16.25/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high ... Verify patient information and obtain necessary medical information to create a comprehensive ...

EyeSouth Partners LLC

Call Center Representative

Alvin, TX · On-site

$13 - $16.25/hr

As a Call Center Representative, you will play a vital role in delivering high-quality service to ... Verify patient information and obtain necessary medical information to create a comprehensive ...

Alternative Resources Company, an Openwork Company

NY · On-site

$125K - $150K/yr

Medical information call center experience preferred but not required. Immunology, respiratory and Infectious Disease background a plus. * The minimum compliance expectation for this role entails ...

New

Global Channel Management

Call Center

Helena, MT · On-site

$15.25 - $19/hr

Call Center Helena, MT, United States $ 14.00 - 15.00 (US Dollar) Call center needs 1 year medical ... Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 ... Provide clear, complete, accurate and objective information based on full understanding of program ...

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Medical Information Call Centre information

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How much do medical information call centre jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for medical information call centre in the United States is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.28 per hour, depending on experience, location, and employer.

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For Medical Information Call Centre jobs, the most frequently searched job titles are:

Manager, Medical Information

Raleigh, NC • Remote

Azurity Pharmaceuticals - US
See more jobs at Azurity Pharmaceuticals - USexternal

Full-time

Re-posted 19 days ago

Job description

About the Role

The Manager of Medical Information is a key member of the Medical Affairs team who leverages therapeutic and product knowledge to oversee internal and external communication on Azurity products, including the management of unsolicited medical information requests from health care providers (HCPs) and other external stakeholders. This person will provide medical/scientific input to cross-functional teams and will also be responsible for contributing to creating reports and various scientific communications. It is expected that this candidate will develop strong expertise in Azurity's relevant therapeutic areas.

Key Responsibilities

  • Provide clinical and technical product knowledge in response to clinical/medical inquiries from external and internal customers
  • Respond with a sense of urgency and ensure accurate, timely, and appropriate verbal and written responses to unsolicited medical information inquiries from HCPs, payers and managed healthcare organizations, which are not covered by existing responses
  • Help support the MI team with providing guidance to the Medical Information Call Center, including but not limited to, helping with escalated cases and providing on-going training/coaching to ensure excellent customer service by the call center staff
  • Develop and maintain a product knowledge database, including standard response letters (SRLs) and "frequently asked questions" (FAQ) documents by utilizing the highest level of scientific data so that HCPs can make informed and educated clinical decisions about Azurity's products
  • Analyze reports and metrics to identify trends, insights and knowledge gaps and provide quarterly updates to internal stakeholders
  • Review new and relevant data so that content is updated proactively resulting in the most current information in medical information resources for Medical Affairs colleagues and call center staff to share with HCPs regarding Azurity's products
  • Collaborate with internal partners to support both the Promotional Material Review Committee (PMRC) and Scientific Review Committee (SRC), to ensure the provision of medical information is accurate and scientifically balanced
  • Build a strong relationship and partnership with internal stakeholders (Clinical Development, Commercial/Marketing, Regulatory, Legal, Quality Assurance, Market Access, etc.)
  • Collaborate with the broader Medical Affairs team to assist with topic-specific presentations to share new information regarding a product/disease state or help fulfill knowledge gaps
  • Assisting with coordinating, escalating and reviewing legal contracts relating to Medical Affairs activities
  • Perform other Medical Information-related support and expanded functions, as required

Required Skills and Experience

  • A minimum of 1 or more years' professional experience in Medical Affairs/Medical Information

Preferred Qualifications

  • An advanced degree in health sciences (e.g., PharmD, PhD) with a thorough grasp of the pharmaceutical industry is preferred. Masters or bachelor's level degree in health sciences (e.g., RN, RPh, PA, NP, etc.) would be considered.
  • Medical/Drug Information postdoctoral training/fellowship in specialty OR residency and/or postdoctoral training in a clinical practice/pharmaceutical industry setting is preferred

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