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Medical Record Call Center Agent Jobs (NOW HIRING)

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Basic clerical experience including data entry and record keeping. * Ability to work flexible hours ... Experience specifically in healthcare services or medical contact centers. * Knowledge of health ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

You will contribute to the smooth operation of the call center by maintaining accurate records and ... Associate's degree * Experience specifically in healthcare services or medical call centers.

Cahaba Medical Care

Call Center Agent

Centreville, AL · On-site

$13.75 - $18.25/hr

Call Center Manager Purpose: Service Center agent will be responsible to accurately coordinate ... ensure it is accurately recorded in EHR • Verify insurance and communicate any patient ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

You will contribute to the smooth operation of the call center by maintaining accurate records and ... Associate's degree * Experience specifically in healthcare services or medical call centers.

Nexxaworks

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for managing a high volume of inbound and outbound calls, providing accurate information, resolving concerns, and maintaining detailed records of ...

Professional Moving & Storage INC

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

Call Center Agent We are seeking a Call Center Agent to join our team! You will be responsible for ... Document and update customer records based on interactions * Develop and maintain a knowledge base ...

Horizon Point Marketing

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure ... Maintain records of customer interactions and call activity Qualifications * Strong verbal ...

Aegis Medical Group

Call Center Agent

Leesburg, FL · On-site

$12.75 - $17/hr

The Call Center Agent will serve as the primary point of contact for patients and their families ... Proficiency with eClinicalWorks or similar electronic medical records systems * Ability to ...

AZ Living

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our real estate team. The ideal candidate will be responsible for handling inbound and outbound calls ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure ... Maintain records of customer interactions and call activity Qualifications * Strong verbal ...

Milan Institute

Call Center Agent

$15.25 - $20.25/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our ... Update customer records and document call details in the system. * Meet or exceed key performance ...

Talkishco

Call Center Agent

Jersey City, NJ · On-site

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a ... Strong record of positive customer satisfaction results * Self-motivated, persuasive, and upbeat ...

Skin and Aesthetic Centers

Call Center Agent

Toms River, NJ · On-site

$14.50 - $19.25/hr

We are seeking a Call Center Agent to join our team! We are seeking a Call Center Agent to join our ... Document and update customer records based on interactions and as needed * Develop and maintain a ...

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Medical Record Call Center Agent information

See salary details

$10

$17

$25

How much do medical record call center agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for medical record call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are popular job titles related to Medical Record Call Center Agent jobs?

For Medical Record Call Center Agent jobs, the most frequently searched job titles are:

Infographic showing various Medical Record Call Center Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Agent

Miami, FL • On-site

Independent Living Systems LLC
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Independent Living Systems LLCexternal

$14.25 - $19/hr

Other

Re-posted 15 days ago

Independent Living Systems rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Call Center Agent

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Call Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Call Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Call Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Call Center Agent's efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

  • High School Diploma or GED
  • Proven experience working in a contact center environment, preferably within healthcare or a related field.
  • Ability to manage high volume contact center demands.
  • Familiarity with inbound and outbound customer service processes and phone systems.
  • Basic clerical experience including data entry and record keeping.
  • Ability to work flexible hours to accommodate contact center shifts.

Preferred Qualifications:

  • Associate's degree
  • Experience specifically in healthcare services or medical contact centers.
  • Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
  • Certification in customer service or contact center operations.

Responsibilities:

  • Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
  • Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member inquiries in a professional, courteous, and empathetic manner.
  • Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
  • Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
  • Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
  • Maintain established standards for schedule adherence, attendance, quality, member satisfaction, and performance (including average handle time and after call work time).
  • Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
  • Perform other duties as assigned.

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