Description:Job Purpose
Support providers in delivering efficient, high-quality patient care by managing clinical workflows, assisting with patient visits, and ensuring accurate and complete documentation throughout the patient encounter.
Duties and
ResponsibilitiesClinical Support
· Room patients and obtain vital signs, medical history, and chief complaints to ensure providers have accurate and complete information for each visit
· Prepare exam rooms and ensure all necessary equipment and supplies are readily available for patient care and procedures
· Assist providers during examinations and in-office procedures, ensuring efficiency and patient comfort throughout the visit
· Discharge patients in providing patient education, referral information, take-home and follow-up instructions, procedural guidance, etc.
· Perform diagnostic testing (i.e. Pillcam, Anorectal Manometry, FibroScan)
· Assist with phlebotomy, as needed, and blood draws for specialized labs
· Assist with obtaining prior authorizations
· Monitor and manage prescription refill requests
· Assist, as needed, with scheduling procedures and post-op appointments
Patient Flow Management
· Coordinate patient movement throughout the clinic to ensure timely visits and minimize delays in provider schedules
· Communicate any delays or changes in schedule to patients and staff in a professional and timely manner
· Manage and coordinate with pharmaceutical representatives supply of samples and specialized lab kits
Documentation and EMR Management
· Accurately document patient information, provider orders, and visit details within the electronic medical record system
· Enter laboratory, imaging, and referral orders as directed by providers and ensure completeness of patient charts
· Assist providers with documentation
Patient Communication
· Provide patients with clear instructions regarding follow-up care, medications, and next steps in their treatment plan
· Respond to patient inquiries and route clinical or administrative questions to the appropriate team members
· Process medical record requests
Requirements:Required Qualifications
· High school diploma or equivalent
· Completion of a Medical Assistant program or equivalent experience
· Minimum of 1 year of experience in a healthcare setting
· Basic clinical skills and understanding of medical terminology
· Proficiency in electronic medical records (EMR) systems
Preferred Qualifications
· Experience in gastroenterology or specialty care setting
· Certification as a Medical Assistant (CMA, RMA, or equivalent)
· Experience assisting with in-office procedures
Additional Information
Strong organizational and multitasking skills with the ability to work effectively in a fast-paced clinical environment.
Other Duties
Performs other duties as assigned.
Flexible to cross-train in other positions within scope.