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Medical Alert Call Center Jobs (NOW HIRING)

HKAA

Remote Call Center Representative

$20 - $22/hr

Remote Call Center Representative We're hiring a Remote Call Center Representative for a full-time, ... Recognize and document trends in customer calls; alert leadership of potential issues * Notify ...

Life Protect 24/7

Call Center Sales Recruiter

Norfolk, VA · On-site

$18/hr

Life Protect 24/7 is a sales call center searching for a self-motivated, high performing individual ... medical, security alert system that goes wherever you do. A service that helps rescue over 4,500 ...

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Medical Alert Call Center information

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How much do medical alert call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for medical alert call center in the United States is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $19.23 per hour, depending on experience, location, and employer.

What is a medical alert call center?

A Medical Alert Call Center is a specialized facility where trained operators respond to emergency alerts from individuals using medical alert systems, often seniors or people with health conditions. When a user presses their medical alert button, the call center receives the alert and quickly assesses the situation, contacting emergency services or family members as needed. These centers operate 24/7 to ensure immediate assistance is available at any time. Their main goal is to provide rapid response and support during medical emergencies to help save lives and provide peace of mind.

What are the key skills and qualifications needed to thrive as a medical alert call center representative?

To thrive as a Medical Alert Call Center Representative, you need strong communication skills, the ability to remain calm under pressure, and typically a high school diploma or equivalent. Familiarity with call center software, emergency response protocols, and customer relationship management (CRM) systems is often required. Compassion, active listening, and quick decision-making are crucial soft skills for supporting distressed callers and coordinating emergency responses. These skills and qualities are vital for ensuring timely, accurate assistance and maintaining the safety and trust of clients in critical situations.

What are some common challenges faced by medical alert call center representatives, and how are they typically addressed?

Medical Alert Call Center representatives often encounter high-pressure situations, as they must respond quickly and calmly to emergencies involving vulnerable individuals. Common challenges include managing stressful calls, handling multiple emergencies simultaneously, and maintaining clear communication with distressed callers. To address these challenges, many centers provide comprehensive training, regular stress management resources, and strong support from supervisors and team members. Collaboration with emergency services and clear protocols also help representatives perform effectively under pressure.

What is the difference between Medical Alert Call Center vs Medical Dispatcher?

FeatureMedical Alert Call CenterMedical Dispatcher
CertificationsCPR, First Aid, Emergency Response trainingEmergency Medical Dispatch (EMD) certification
Work EnvironmentCall centers, remote or on-site, handling emergency callsEmergency response centers, dispatching ambulances and medical teams
Employer & IndustryHealthcare, senior care, emergency servicesEMS agencies, hospitals, emergency response services

Both roles involve emergency communication, but Medical Alert Call Center staff primarily handle incoming calls from clients needing assistance, while Medical Dispatchers coordinate emergency responses by dispatching medical teams. The roles overlap in communication skills and emergency protocols, but differ in responsibilities and work settings.

More about Medical Alert Call Center jobs

What cities are hiring for Medical Alert Call Center jobs?

Cities with the most Medical Alert Call Center job openings:

What job categories do people searching Medical Alert Call Center jobs look for?

The top searched job categories for Medical Alert Call Center jobs are:

Medical Alert Call Center jobs near you
Infographic showing various Medical Alert Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,874 per year, or $18.2 per hour.

Call Center Representative - Medical

Winter Haven, FL • On-site

Central Florida Health Care, Inc.
Health Care and Social Assistance • 201 - 500 employees

6.1

Company rating: 6.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

People enjoy working here

Respectful managers

Uninterrupted breaks

Learn more about Central Florida Health Care, Inc.external

$14 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Title: Call Center Representative - Medical
Reports to: Call Center Supervisor
FLSA Status: Non-Exempt
Personnel Supervised: None
POSITION SUMMARY:
Under the direct supervision of the Call Center Supervisor, incumbent is responsible for scheduling Medical and/or Dental and/or Optometry appointments.
MINIMAL QUALIFICATIONS:
  • Education: High School Graduate or GED
  • Experience: 18 months scheduling appointments in an office environment or Call Center experience. Bilingual: English/Spanish required.
  • Skills: Self-starter. Detail oriented. Computer literate. Type 40 wpm.

RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:
  1. Schedule medical, dental and optometry appointments by phone.
  2. Collect patient demographic and insurance information.
  3. Cancel and reschedule medical, dental and optometry appointments
  4. Understand and apply CFHC scheduling template.
  5. Transfer calls appropriately
  6. Work provider follow-up requests on outbound calls
  7. Must be available from 7 am until 6 pm

BENEFITS:
Competitive Salary
Federal Student Loan Forgiveness:
PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven
Excellent medical, dental, vision, and pharmacy benefits
Employer Paid Long-Term Disability Insurance
Employer Paid Life Insurance equivalent to 1x your annual salary
Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available
Malpractice Insurance
Paid Time Off (PTO) - 4 weeks per year pro-rated
Holidays (9.5 paid holidays per year)
Paid Birthday Holiday
CME Reimbursement
401k Retirement Plan after 1 year of service (w/matching contributions)
Staff productivity is recognized and rewarded
PHYSICAL REQUIREMENTS:
  1. Requires 80% or more spent standing/sitting.
  2. Independently mobile
  3. Lifting and/or transporting up to 20lbs.

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

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