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Medical Alert Call Center Jobs (NOW HIRING)

Menards

Full Time Call Center

Eau Claire, WI · On-site

$18.25/hr

Medical Insurance and Dental Plans * On-the-job training * Advancement Opportunities Menards Call ... Sign up for a Job Alert to get notified when a job opens near you. Apply Sign up for Job Alerts

BCForward

Call Center Representative

Albuquerque, NM · On-site

$19.90/hr

Recognize and alert management of risk and trends * Quickly transition from one task to another ... to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance ...

BCForward

Call Center Representative

Albuquerque, NM · Remote

$19 - $19.90/hr

Call Center Representative Worksite: Remote Duration: 12+ months with possible extension Start Date ... alert management of risk and trends Quickly transition from one task to another Maintain a ...

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Medical Alert Call Center information

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$8

$18

$35

How much do medical alert call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for medical alert call center in the United States is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $19.23 per hour, depending on experience, location, and employer.

What is a medical alert call center?

A Medical Alert Call Center is a specialized facility where trained operators respond to emergency alerts from individuals using medical alert systems, often seniors or people with health conditions. When a user presses their medical alert button, the call center receives the alert and quickly assesses the situation, contacting emergency services or family members as needed. These centers operate 24/7 to ensure immediate assistance is available at any time. Their main goal is to provide rapid response and support during medical emergencies to help save lives and provide peace of mind.

What are the key skills and qualifications needed to thrive as a medical alert call center representative?

To thrive as a Medical Alert Call Center Representative, you need strong communication skills, the ability to remain calm under pressure, and typically a high school diploma or equivalent. Familiarity with call center software, emergency response protocols, and customer relationship management (CRM) systems is often required. Compassion, active listening, and quick decision-making are crucial soft skills for supporting distressed callers and coordinating emergency responses. These skills and qualities are vital for ensuring timely, accurate assistance and maintaining the safety and trust of clients in critical situations.

What are some common challenges faced by medical alert call center representatives, and how are they typically addressed?

Medical Alert Call Center representatives often encounter high-pressure situations, as they must respond quickly and calmly to emergencies involving vulnerable individuals. Common challenges include managing stressful calls, handling multiple emergencies simultaneously, and maintaining clear communication with distressed callers. To address these challenges, many centers provide comprehensive training, regular stress management resources, and strong support from supervisors and team members. Collaboration with emergency services and clear protocols also help representatives perform effectively under pressure.

What is the difference between Medical Alert Call Center vs Medical Dispatcher?

FeatureMedical Alert Call CenterMedical Dispatcher
CertificationsCPR, First Aid, Emergency Response trainingEmergency Medical Dispatch (EMD) certification
Work EnvironmentCall centers, remote or on-site, handling emergency callsEmergency response centers, dispatching ambulances and medical teams
Employer & IndustryHealthcare, senior care, emergency servicesEMS agencies, hospitals, emergency response services

Both roles involve emergency communication, but Medical Alert Call Center staff primarily handle incoming calls from clients needing assistance, while Medical Dispatchers coordinate emergency responses by dispatching medical teams. The roles overlap in communication skills and emergency protocols, but differ in responsibilities and work settings.

More about Medical Alert Call Center jobs

What cities are hiring for Medical Alert Call Center jobs?

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What job categories do people searching Medical Alert Call Center jobs look for?

The top searched job categories for Medical Alert Call Center jobs are:

Medical Alert Call Center jobs near you
Infographic showing various Medical Alert Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,874 per year, or $18.2 per hour.

Alert Alarm Call Center Operator

Alert Alarm Hawaii

Honolulu, HI • On-site

$18/hr

Full-time

Re-posted 28 days ago

Job description

Join Our Team as a Call Center Operator Protect & Serve with Alert Alarm Hawaii!

Are you looking for a career where you can make a real difference every day? At Alert Alarm Hawaii, we help protect homes, businesses, and communities by ensuring security systems are functioning properly and responding swiftly to alerts. If you thrive in a fast-paced environment and are passionate about customer service, problem-solving, and security, this is the opportunity for you!

This full-time, non-exempt position starts at $18/hour (DOE). Advancement opportunities.

    What You'll Do:
    • Respond & Assist: Notify customers of security alarms and system issues.
    • Coordinate Emergency Services: Notify police, fire, or guard services when needed.
    • Monitor Video Feeds: Provide real-time security surveillance.
    • Handle Inbound Calls: Support customers and employees with inquiries and troubleshooting.
    • Document & Solve Issues: Maintain accurate records and explore solutions to resolve problems effectively.
    What We're Looking For:
    • Strong Communicator: Clear and professional verbal & written skills.
    • Problem-Solver: Quick thinker with attention to detail.
    • Tech-Savvy: Experience with call center software or CRM systems is a plus!
    • Reliable & Dedicated: Ability to handle high call volumes while maintaining quality service.
    • Team Player: Committed to upholding security and customer service excellence.
    Work Schedule & Requirements:
    • On-site position at our air-conditioned facility.
    • Shifts: 8:00 AM to 4:30 PM, 2:00 PM 10:30 PM and 10:00 PM to 06:30 AM
    • Daily use of computers, headsets, and call center tools for extended periods.
    Join Us & Make an Impact!

    At Alert Alarm Hawaii, you're not just taking callsyou're keeping communities safe. If you're ready to start a meaningful career with great benefits, apply today and become part of a team that truly makes a difference!

    EEOC Statement
    Alert Alarm Hawaii provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.