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FortNine Group

One platform. Every enthusiast. Every state of the journey.

At FortNine, our Customer Service team is at the heart of who we are and what we do. Providing sincere and genuinely helpful service will always be our endgame. Everything we do is built around making the customer experience better and creating real connections with our community.

Whether you're a powersports pro or have never been on a bike before, we'll give you the tools and training you need to become a full-fledged FortNiner. What we're looking for is someone who's already great at helping people and wants to keep getting better at it.

This role sits inside FortNine. You'll be the person our riders turn to when they need a real answer, not a script.

We want to invest in the right people with real growth, real ownership, and real advancement. We're looking for someone who wants to build something here, and we'll invest in helping you do that.

You don't need to know powersports inside and out on day one. You'll start with hands-on training on our systems, tools, products, and processes, then build the knowledge you need to become a trusted resource for our customers over time.

We're not a generic call centre. Everything at FortNine is done in-house, from our software to our warehouse operations, and we obsess over the customer experience. Our culture thrives on individual personalities and a strong work ethic. People genuinely love what they do here and are encouraged to lean into their strengths and quirks rather than fit into a mould.

This is a Full Time position.

The salary range for a fully trained agent is between $20 - $25 / hour!

The starting salary for this role begins at $20 / hour and increases to $21.75 / hour once training has been successfully completed. You will also receive a bonus for completing training as soon as you're through, and another increase after your first seasonal period!

• Advising customers by phone and email on cancellations, modifications, shipping/billing inquiries, post-order problems, and ride-specific questions about gear fitment, compatibility across bikes and setups, maintenance basics, seasonal gear (street, dirt, and snow), and common upgrades. No sales targets, no retention quotas, and no high-pressure calls. Just genuinely helping people.
• Building toward becoming an internal go-to on riding gear and compatibility, while helping keep our knowledge base sharp and contributing to improvements across teams.
• Operating with real autonomy. We don't micromanage. We trust great people to use their judgment, take ownership, and get things done.
• Moving fast and accurately across multiple systems without losing the details that matter.

• Independent, detail-oriented, and comfortable taking ownership of your work and using your own judgment.
• Comfortable across multiple computer systems and genuinely good at digging up answers online.
• Customer service or e-commerce experience is a strong asset. Powersports experience is too. Bring us either! We'll help you build the rest.
• If you do have real, lived experience with moto, dirt, snow, or all three, tell us what you ride, wrench on, or know inside out. We want to hear about it.
• Bilingual: English & French, with strong written and verbal communication skills.
• A genuine desire to learn, improve, and make things better for our customers, our team, and the company.

Strong performers can see real advancement within 6 to 12 months.

If this sounds like your next chapter, not a pit stop, we want to hear from you.

How you benefit:
• We’re located within a 5-minute walk from Du College metro (orange line). We also offer free parking, right on-site.
• Health Insurance including medical, dental, vision and life.
• Free unlimited healthy snacks and drinks.
• Clean and newly built office environment with ergonomic workstations, and a work-from-home allocation for remote opportunities that you can use to improve your own space.
• A team of energetic, respectful, and friendly coworkers.
• A few more perks that we keep secret! (Though you can expect some fun events, company branded apparel, special deals on equipment, and a variety of fun opportunities!) 

About FortNine:
FortNine is one of North America's fastest growing e-commerce stores in the Powersports industry. We are headquartered in Montreal, QC and employ a quickly growing team consisting of creative, energetic, and highly dedicated individuals representing a diverse range of expertise.
We aim to provide our customers with the best powersports merchandise, while providing an elite customer experience.
Take a look at our site: www.fortnine.ca
Our YouTube Channel: https://www.youtube.com/channel/UCNSMdQtn1SuFzCZjfK2C7dQ 

Language Requirement 

Professional proficiency in English is required for this position, as the role involves regular communication with English-speaking customers outside Quebec, as well as the use of English-language documentation, tools, platforms, and systems.

Use of Artificial Intelligence in Recruitment 

FortNine may use artificial intelligence (AI) tools to assist with certain aspects of the recruitment process, including reviewing applications and identifying qualifications relevant to the position. AI is used solely as a support tool. All applications are reviewed by a member of our recruitment team, and all hiring decisions are made by humans. 

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Version française

FortNine Group

Une seule plateforme. Chaque passionné. Chaque étape du parcours.

Chez FortNine, notre équipe du service à la clientèle est au cœur de notre identité et de tout ce que nous faisons. Offrir un service sincère et réellement utile demeurera toujours notre objectif ultime. Tout ce que nous faisons vise à améliorer l’expérience client et à créer de véritables liens avec notre communauté.

Que vous soyez un expert des sports motorisés ou que vous n’ayez jamais enfourché une moto, nous vous fournirons les outils et la formation dont vous avez besoin pour devenir un FortNiner à part entière. Nous recherchons avant tout une personne qui excelle déjà à aider les autres et qui souhaite continuer à se perfectionner.

Ce poste est rattaché à FortNine. Vous serez la personne vers qui nos adeptes de sports motorisés se tourneront lorsqu’ils auront besoin d’une vraie réponse, et non d’une réponse toute faite.

Nous voulons investir dans les bonnes personnes en leur offrant de réelles possibilités de croissance, de véritables responsabilités et de vraies occasions d’avancement. Nous recherchons une personne qui souhaite bâtir quelque chose ici, et nous investirons pour vous aider à y parvenir.

Vous n’avez pas besoin de connaître les sports motorisés sur le bout des doigts dès le premier jour. Vous commencerez par une formation pratique sur nos systèmes, nos outils, nos produits et nos processus. Vous développerez ensuite progressivement les connaissances nécessaires pour devenir une personne-ressource de confiance pour nos clients.

Nous ne sommes pas un simple centre d’appels. Chez FortNine, tout est réalisé à l’interne, de nos logiciels à nos opérations d’entrepôt, et l’expérience client est une véritable obsession pour nous. Notre culture valorise les personnalités uniques et une solide éthique de travail. Les gens aiment sincèrement ce qu’ils font ici et sont encouragés à miser sur leurs forces et leurs particularités plutôt qu’à entrer dans un moule.