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Mediator Jobs in Rochester, MN (NOW HIRING)

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Project Executive - Rochester

Rochester, MN

Develop teamwork among all team members working on projects to ensure success; act as dispute resolution mediator as needed. * Act as liaison between senior management and the owner to create and ...

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Mediator information

See Rochester, MN salary details

$44.2K

$100K

$238.9K

How much do mediator jobs pay per year?

As of Jun 8, 2026, the average yearly pay for mediator in Rochester, MN is $99,966.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $108,800.00 per year, depending on experience, location, and employer.

What Are Mediators?

A Mediator provides mediation services that help find a resolution between disputing parties or individuals before the case ends up in court. As a Mediator, your responsibilities include listening to both sides of the conflict, discerning what areas of the dispute have a potential for compromise, and helping parties work step-by-step toward a solution. You may work for a law firm, government agency, or third-party agency. Your job is to provide objective observations and propose a compromise that suits both parties and keeps them from needing to face a costly court battle.

What are the key skills and qualifications needed to thrive as a Mediator, and why are they important?

To thrive as a Mediator, you need strong conflict resolution abilities, knowledge of negotiation techniques, and often a background in law, social work, or related fields, sometimes with formal mediation training or certification. Familiarity with mediation software, case management systems, and adherence to relevant professional standards is common in this role. Exceptional listening, impartiality, and communication skills help mediators facilitate understanding and trust between conflicting parties. These competencies are crucial for achieving fair, effective resolutions and maintaining professional credibility in sensitive or complex disputes.

What are some common challenges mediators face when facilitating negotiations between parties?

Mediators often encounter challenges such as managing strong emotions, overcoming communication barriers, and ensuring that all parties feel heard and understood. It can be difficult to maintain neutrality, especially in high-conflict situations where trust is low. Successful mediators use active listening, patience, and creative problem-solving to help parties find common ground and work toward a mutually acceptable agreement.

What are mediators?

Mediators are neutral third parties who help two or more people or groups resolve conflicts or disputes outside of court. They facilitate communication, encourage understanding, and assist parties in reaching a mutually acceptable agreement. Mediators do not make decisions for the parties, but rather guide the negotiation process and help everyone involved find common ground. This process is often confidential, voluntary, and can be more cost-effective and quicker than litigation.

What is the difference between Mediator vs Arbitrator?

AspectMediatorArbitrator
CredentialsNone mandatory, but certifications like CCM or mediator training are commonOften requires legal background or specific arbitration certifications
Work EnvironmentFacilitates negotiations in a neutral setting, often in offices or onlineHears disputes and makes binding or non-binding decisions, in formal hearings
Industry UsageUsed across legal, commercial, family, and workplace disputesPrimarily in legal, commercial, and labor disputes

While mediators facilitate discussions to help parties reach an agreement without making decisions, arbitrators hear disputes and render binding or non-binding decisions. Both roles require strong communication skills, but arbitrators often have legal or specialized training, whereas mediators focus on negotiation and conflict resolution. Understanding these differences helps in choosing the right professional for dispute resolution needs.

More about Mediator jobs
What job categories do people searching Mediator jobs in Rochester, MN look for? The top searched job categories for Mediator jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Mediator jobs? Cities near Rochester, MN with the most Mediator job openings:
Mediator jobs near you
Infographic showing various Mediator job openings in Rochester, MN as of May 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $99,966 per year, or $48.1 per hour.
Customer Relations Specialist

Customer Relations Specialist

EF Education First

Rochester, MN • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

JOB DESCRIPTION

Customer Relations Specialist

Cultural Care Au Pair

Location: Remote USA

About the role:

The Customer Support team is a vital department within our cultural exchange program, providing our host families and au pairs with exceptional customer support and guidance during some of their most challenging times. With a heavy emphasis on program experience, conflict resolution and mediation, the department supports program participants when they decide to end their current hosting or au pair term, and effectively coaches both parties to ensure future success on the program when possible.

With a strong passion for helping people, you are a natural relationship builder and great problem solver. Working mostly through phone, text, and email communication, you support our host families and au pairs who are experiencing conflict with one another; actively listening, empathizing, building trust, problem solving and coaching them through resolution. You will work in collaboration with your director, the department customer service coach, and our experienced team of Local Representatives to ensure our host families and au pairs are provided with exceptional customer support and care.

Role Responsibilities:

  • Manage a workload of up to ten rematch cases per week working with repeat host families, ensuring each case is addressed promptly and effectively.

  • Address up to 10 program support cases weekly, providing timely assistance and solutions to program participants.

  • Handle up to 10 au pair and host family proactive support cases weekly, demonstrating a proactive approach to addressing potential issues before they escalate.

  • Maintain phone queue shifts weekly to ensure a timely response to our customers and meet their needs, fostering proactive engagement and support.

  • Call and speak with au pairs post-rematch whom you supported, providing reassurance and guidance after arriving to their new host family.

You are:

  • Strong communicator: effectively communicate with customers and colleagues. This includes but is not limited to mediation and conflict resolution between a host family and au pair, coaching and guiding our program participants towards future success, or the ability to empathetically communicate difficult messaging/next steps to a family or au pair.

  • Resilient: a natural ability to have a challenging conversation and speak to the next customer immediately with empathy and an open mind.

  • Problem solver: able to actively listen and assess many different opinions and experiences objectively in order to then create and suggest relevant solutions and clear next steps, knowing when to involve colleagues as needed.

  • High sense of responsibility: motivated to have full ownership over assigned case load, seeing a situation through to resolution while thoroughly documenting all customer correspondence.

  • Strategic: able to organize daily responsibilities in order to be efficient and deliberate in accomplishing goals.

  • Collaborative: highly-skilled in being informative with fellow departments to provide the best overall customer experience.

  • Flexible: can pivot and adapt quickly to new processes to meet company and customer needs.

  • Creative: share fresh ideas on ways we can improve staff efficiency and the customer experience.

  • Comfortable with technology: ability to quickly learn and utilize systems necessary for the role.

Requirements:

  • Ability to manage high volumes of calls, emails and daily responsibilities

  • Daily proactive calls and outreach to program participants

  • Excellent written and verbal communication skills

  • Problem solving and conflict resolution skills

  • Strong attention to detail and follow through

  • A natural motivator and connector, bringing passion and enthusiasm to a team

  • Access to high-speed internet connection, a dedicated home office & a quiet space to work

  • 2-3 years of work experience, preferably in customer service

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF and Cultural Care (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you join part of our team, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:

  • Paid International Business Travel opportunities

  • Commitment to professional growth: robust monthly calendar of trainings and development workshops

  • Four weeks paid vacation your first year, ten paid holidays, and two floating holidays

  • 25% company match on your 401(k) contributions

  • Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance

  • Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)

  • Access to fertility care and family-building support

  • Wellness benefits and a yearly fitness reimbursement

  • Frequent social and learning events, including access to our employee-run “EFinity” groups

  • Robust Employee Assistance Program

  • Tenure-based sabbatical eligibility

  • EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)

  • Discounts at local venues and businesses

  • Compensation for this role starts at $55,000, based on experience

About Cultural Care Au Pair

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts-providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators. Join us as we continue to bring the world a little bit closer together, one family at a time.

Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have brought millions of people to see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-create students of the world, and turn dreams into international opportunities.

An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well...you.

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