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Measurabl Jobs (NOW HIRING)

Gong

Vice President, Product Marketing

Austin, TX · On-site

Vice President, Product Marketing Austin | Chicago | New York City | Salt Lake City | San Francisco Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating ...

New

Vibehackers

$150 - $200/hr

Sr. Cyber Security Engineer - Automation Explicitly calls out 'vibe coding' practices and requires building governed AI/agent automations with safe, reviewable AI-assisted development. About the Role ...

New

Knauf Insulation

Process Development Engineer

Overview Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and ...

Capital Factory

VP of Product

Austin, TX · On-site

$200 - $250/hr

About Autonomize AI Autonomize AI is revolutionizing healthcare by combining data and context to streamline knowledge workflows, reduce administrative burdens, and improve patient outcomes. We're a ...

New

Audacy, Inc.

Digital Account Executive

San Francisco, CA · On-site

$65K - $110K/yr

Job Title: Digital Account Executive Department: Sales Reporting To: Digital Sales Manager Employment Type: Full-Time Pay Transparency: $65,000 to $110,000 annual base salary + uncapped commission ...

FOREVER INC

Digital Marketing Leader

Pittsburgh, PA · On-site +1

Job Title: Digital Marketing Leader Location: Pittsburgh, PA, Remote, or Hybrid Department: Marketing Reports To: Senior Director of Cloud Solutions Company: Forever, Inc. ( www.forever.com ) About ...

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Measurabl information

What is Measurabl?

Measurabl is a software company that specializes in environmental, social, and governance (ESG) data management and reporting for real estate organizations. Their platform helps companies collect, monitor, and analyze sustainability data across property portfolios, enabling more efficient ESG reporting and compliance with global standards. Measurabl is widely used by real estate owners, investors, and managers to track energy usage, carbon emissions, water consumption, and other sustainability metrics.

How does a Measurabl role typically interact with other departments to drive sustainability initiatives?

In a Measurabl role, collaboration with departments such as facilities, operations, and finance is key to successfully implementing and tracking sustainability initiatives. You’ll often coordinate data collection, analyze building performance, and work with stakeholders to develop action plans for energy and resource efficiency. Regular communication and teamwork are essential, as you'll be responsible for translating sustainability goals into measurable outcomes and ensuring all departments are aligned with ESG objectives. This cross-functional interaction not only enriches your experience but also enhances the overall impact of sustainability efforts within the organization.

What are the key skills and qualifications needed to thrive as a Sustainability Data Analyst at Measurabl?

To thrive as a Sustainability Data Analyst at Measurabl, you need strong analytical skills, a background in sustainability or environmental science, and proficiency in data management. Familiarity with tools like Excel, SQL, and sustainability reporting software such as Measurabl’s own platform is typically required. Attention to detail, problem-solving ability, and effective communication are vital soft skills for presenting clear insights and collaborating with clients. These competencies are crucial for ensuring accurate environmental data reporting and helping organizations meet their sustainability goals.

What is the difference between Measurabl vs Sustainability Analyst?

AspectMeasurablSustainability Analyst
CredentialsTypically requires knowledge of sustainability reporting standards, data management, and certifications like LEED or GRESBOften holds degrees in environmental science, sustainability, or related fields; may have certifications like LEED AP or ISSP
Work EnvironmentSoftware-focused, working with data platforms, sustainability metrics, and reporting toolsOffice-based, conducting research, data analysis, and preparing sustainability reports
Employer & Industry UsageUsed by real estate, property management, and corporate sustainability teams for tracking ESG metricsEmployed by consulting firms, corporations, or government agencies focusing on sustainability initiatives

While Measurabl is a software platform for sustainability data management, a Sustainability Analyst is a professional who analyzes and reports on sustainability metrics. Both roles are interconnected, with the analyst often utilizing tools like Measurabl to perform their duties effectively.

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What states have the most Measurabl jobs?

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What job categories do people searching Measurabl jobs look for?

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Measurabl jobs near you
Infographic showing various Measurabl job openings in the United States as of September 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 61% Physical, 10% Hybrid, and 29% Remote job distribution.

Contact Center Manager (Hybrid in Holland, OH)

Velocity A Managed Solutions Company

Holland, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Lead the day-to-day operations of the Enterprise Solutions Contact Center to ensure service levels and KPIs are achieved.

  • Provide leadership, coaching, mentoring, and performance management for supervisors, team leads, and customer service representatives.

  • Develop and execute action plans to improve customer satisfaction, operational efficiency, quality, and employee performance.

Job description

General Summary
Velocity is seeking an experienced and results-driven Contact Center Manager to lead the daily operations of the Enterprise Solutions Contact Center. This role is responsible for delivering exceptional customer experiences while driving operational excellence across all customer support channels. The Contact Center Manager provides strategic leadership to frontline supervisors and customer service teams, ensuring service levels, quality standards, and business objectives are consistently achieved.
The ideal candidate is a customer-focused leader who thrives in a fast-paced environment and possesses a passion for developing people, optimizing processes, and leveraging data to drive continuous improvement. This individual will foster a culture of accountability, collaboration, innovation, and service excellence while balancing the needs of customers, employees, and the business.
Success in this role requires strong operational leadership, effective communication, sound business judgment, and the ability to inspire high-performing teams while adapting to changing business priorities and customer demands.
Primary Duties and Responsibilities
  • Lead the day-to-day operations of the Enterprise Solutions Contact Center, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
  • Provide leadership, coaching, mentoring, and performance management for supervisors, team leads, and customer service representatives.
  • Foster a positive, inclusive, and high-performing culture focused on accountability, employee engagement, continuous improvement, and customer success.
  • Own the operational health of the Contact Center by monitoring, analyzing, and communicating performance metrics, including but not limited to:
    • Average Speed to Answer (ASA)
    • Service Level
    • Average Handle Time (AHT)
    • First Call Resolution (FCR)
    • Customer Satisfaction (CSAT)
    • Quality Assurance Scores
    • Ticket Aging
    • Schedule Adherence
    • Occupancy
    • Agent Productivity
    • Absenteeism and Turnover
    • Supervisor Coaching Completion
  • Develop and execute action plans to improve customer satisfaction, operational efficiency, quality, and employee performance.
  • Partner with Workforce Management to forecast staffing requirements, optimize scheduling, and ensure appropriate coverage based on business demand.
  • Develop capacity plans and operational readiness strategies to support seasonal demand, customer growth, new client onboarding, and business initiatives.
  • Conduct regular one-on-one meetings, coaching sessions, performance evaluations, and career development planning for leaders and staff.
  • Build leadership bench strength through succession planning, mentoring, and ongoing talent development.
  • Serve as the primary escalation point for complex customer issues and ensure timely resolution while maintaining a high level of customer satisfaction.
  • Collaborate with Operations, Engineering, Project Management, Customer Success, Quality Assurance, Workforce Management, and Training teams to improve processes and customer outcomes.
  • Identify opportunities to streamline workflows through automation, process optimization, knowledge management, and technology enhancements.
  • Ensure compliance with company policies, customer contractual obligations, security standards, and applicable regulatory requirements.
  • Prepare, analyze, and present operational reports, business reviews, forecasts, and executive performance updates.
  • Develop and manage departmental budgets while maintaining financial accountability and identifying opportunities for cost optimization.
  • Lead operational readiness for new customer implementations, organizational changes, and major service initiatives.
  • Champion employee engagement initiatives that promote retention, recognition, professional development, and overall team success.
  • Perform other duties as assigned.

Qualifications, Education and Experience
  • Bachelor's degree in Business Administration, Management, Communications, or a related field preferred.
  • Minimum of five (5) years of progressive Contact Center experience.
  • Minimum of three (3) years of leadership experience managing supervisors, team leads, or customer service teams.
  • Demonstrated success leading operations within a high-volume, multi-channel Contact Center.
  • Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position.

Knowledge, Skills and Abilities
  • Exceptional leadership, coaching, and talent development skills.
  • Strong customer-first mindset with a passion for delivering outstanding service experiences.
  • Excellent verbal, written, presentation, and interpersonal communication skills.
  • Strong analytical and critical thinking abilities with exceptional attention to detail.
  • Ability to interpret operational data and translate insights into measurable business improvements.
  • Strong business acumen with the ability to balance customer satisfaction, employee engagement, and operational efficiency.
  • Demonstrated ability to manage multiple priorities in a fast-paced, changing environment.
  • Strong organizational, planning, and project management skills.
  • Ability to influence cross-functional teams and build collaborative working relationships.
  • Comfortable making sound decisions under pressure while maintaining professionalism and composure.
  • Self-motivated with the ability to work independently while effectively leading diverse teams.
  • Proficient in Microsoft Office applications and able to quickly learn new technologies and business systems.
  • High level of integrity, accountability, and professionalism.
  • Commitment to fostering an inclusive workplace where employees are empowered to succeed.
  • Strong knowledge of Contact Center operations, workforce management principles, quality assurance, and customer experience best practices.

Why you'll love working at Velocity
We are an energetic bunch - eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We're excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values - Collaborative and Strong at the Core
  • Customer-obsessed
  • One team
  • Do the right thing
  • Let's go!

Our Benefits
  • Medical, Dental, Vision
  • PTO & Paid Holidays
  • Paid Sick Time
  • 401K - with Employer Match
  • Paid Parental Leave
  • Company provided Life Insurance, Short/Long-Term Disability
  • Supplemental Benefits Available

About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That's why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.- Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.

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