Title: Sustainability Coach
Immediate Supervisor: Clinical Operations Manager
Position Summary
The Sustainability Coach (Health Educator) supports the continuous quality improvement cycle using HD Nursing’s Prevention Programs. The person in this role works with all members of a hospital clinical leadership team to provide a consistent, highly satisfied customer experience. Daily work is focused on planning, communicating, and supporting change from the client’s current state to effective and robust use of the HD Nursing’s Prevention Programs.
Standard Duty Areas
Project Coordination
Oversee the post-go-live phase of HD Nursing’s Prevention Program implementations
Communicate milestones, growth, gaps, and next steps to clients
Coordinate project schedules, resources, and information for implementations.
Maintain accurate and thorough records of client interactions.
Follow standard processes and policies for implementation.
Communicate changes or variances to expected progress as appropriate.
Drive quality metrics for clients using established HD Nursing program tools.
Client Support/Customer Service
Provide cheerful, efficient customer solutions to client stakeholders.
Proactive identification and responsiveness to client needs.
Ensure client needs are met as projects evolve.
Act as a conduit for client feedback to the HD Nursing leadership team.
Professional Development
Maintain clinical proficiency as an expert on HD Nursing’s Prevention Programs.
Demonstrate leadership qualities of poise, thoughtfulness, and clarity while interacting with clients.
Required Skills
Demonstrates a warm, professional presence leading meetings and connecting with others in a virtual setting
Minimum clinical background: Certified Health Educator (CHES or MCHES) with 3-5 years of experience.
Unencumbered clinical license in a US State if applicable
Familiar with electronic health record documentation
Proficient in Microsoft Word, PowerPoint, Outlook Email
Desired Skills
Zoom or Teams
Presentation experience
Power BI
Position Directly Supervises: None
Decision Making: Use independent judgment when solving problems and helping clients during all phases of implementation. Be able to answer questions both clinical and programmatic in nature related to HD Nursing’s Prevention Programs.
Budget Responsibility: None
Interaction: HD Nursing clients, industry professionals and internal HD Nursing Staff.
Accountability: Accountable to the successful implementation of the HD Nursing Program for assigned clients as evidenced by internal compliance to project management standards, client performance and client retention.
Company Description
HD Nursing is an evidence-based patient safety solutions company dedicated to improving patient safety and injury management across the continuum of care. The company provides clients with a complete program designed to Predict, Prevent, and Sustain your performance related to fall prevention and pressure injury prevention.