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Marriott Operations Jobs in Alabama (NOW HIRING)

CUSA, LLC

Hotel General Manager - Marriott

Tuscaloosa, AL · On-site

$55K - $65K/yr

You are accountable for the full operation of a Marriott select-service hotel. That includes revenue, labor, guest experience, and asset protection. This role is hands-on. You set the pace and the ...

CUSA, LLC

Hotel General Manager - Marriott

Tuscaloosa, AL · On-site

$55K - $65K/yr

You are accountable for the full operation of a Marriott select-service hotel. That includes revenue, labor, guest experience, and asset protection. This role is hands-on. You set the pace and the ...

Marriott

Director of Event Operations

Birmingham, AL · On-site

Core area of responsibility is the event operation team, including the Senior Banquet Managers ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Director of Event Operations

Birmingham, AL · On-site

Core area of responsibility is the event operation team, including the Senior Banquet Managers ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Director of Revenue Management

Montgomery, AL · On-site

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... Operations across PCH Hotels & Resorts Career Growth - Be part of a portfolio of award-winning ...

Marriott

Group Sales Manager

Montgomery, AL · On-site

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... and Operations across PCH Hotels & Resorts - Career Growth - Be part of a portfolio of award ...

Alabama Hotel Company

Be Seen First

Hotel General Manager - Marriott Hotel

Oxford, AL · On-site

$50K - $75K/yr

We are seeking an experienced and savvy Hotel General Manager to oversee operations at a premium Marriott property. The ideal candidate will possess strong leadership skills and a proven track record ...

New

Ascent Hospitality

Marriott AGM

Huntsville, AL · On-site

Plan, organize and delegate daily operational activities against forecasted business volume ... Hilton, Marriott). * Exceptional service orientation, with keen ability to focus and deliver on ...

Marriott Hotel - Huntsville

Cook Marriott

Huntsville, AL

$14 - $18.75/hr

Collaborate with other kitchen staff to ensure smooth operation and timely food delivery. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: * Proficiency in cooking techniques and kitchen procedures.

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Marriott Operations information

Is it hard to get hired by Marriott?

Getting hired for Marriott operations roles can be competitive, often requiring relevant experience in hospitality, customer service, or management. Candidates typically need to complete an application, pass interviews, and sometimes obtain certifications such as ServSafe or hospitality training. Strong communication skills and a flexible schedule can also improve chances of employment.

What is the 15-5 rule at Marriott?

The 15-5 rule at Marriott refers to a customer service guideline where employees aim to resolve guest issues within 15 minutes and follow up within 5 hours to ensure guest satisfaction. It emphasizes prompt response and effective communication as key skills for Marriott operations staff.

What is the difference between Marriott Operations vs Marriott Front Desk Agent?

AspectMarriott OperationsMarriott Front Desk Agent
Primary RoleOversees hotel operations, including departments like housekeeping, food & beverage, and maintenanceHandles guest check-ins, check-outs, and customer service at the front desk
Required CredentialsHospitality management experience, relevant certifications often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentManagement setting with oversight of multiple departmentsFront-line customer service in the hotel lobby
Industry UsageUsed for managerial and supervisory roles in hotel operationsFront desk and guest services roles

Marriott Operations roles focus on managing overall hotel functions and staff, requiring broader hospitality experience. In contrast, Marriott Front Desk Agents primarily handle guest interactions and administrative tasks at the front desk. Both roles are essential but differ in scope, responsibilities, and required experience.

What are the key skills and qualifications needed to thrive in Marriott Operations, and why are they important?

To excel in Marriott Operations, you need a background in hospitality management, customer service expertise, and strong organizational skills, often supported by a relevant degree or prior hotel experience. Familiarity with property management systems (such as Marriott's MARSHA), reservation platforms, and basic financial reporting tools is crucial. Outstanding interpersonal communication, adaptability, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills ensure smooth hotel operations, high guest satisfaction, and consistent adherence to Marriott’s brand standards.

What are Marriott Operations?

Marriott Operations refers to the management and coordination of day-to-day activities within Marriott International's hotels and resorts. This includes overseeing guest services, housekeeping, food and beverage, front desk, and maintenance to ensure a high standard of quality and guest satisfaction. Operations teams work to uphold Marriott’s brand standards, optimize efficiency, and address guest needs promptly. They also manage staff, budgets, and compliance with health and safety regulations. The goal is to deliver an exceptional experience for every guest while maximizing operational effectiveness.

What do I get after working 25 years at Marriott?

After 25 years as a Marriott operations employee, you typically become eligible for long-term service recognition, which may include increased benefits, seniority status, and potential eligibility for retirement plans or pension options. Employees with extensive tenure often qualify for higher pay grades, additional vacation days, and other loyalty rewards depending on company policies.

What are some typical challenges faced by Marriott Operations professionals, and how can they be addressed?

Marriott Operations professionals often navigate challenges such as meeting high guest expectations, coordinating across multiple departments, and adapting to fluctuating occupancy levels. Effective communication and strong organizational skills are essential to ensure smooth operations and guest satisfaction. Proactively collaborating with colleagues in housekeeping, front desk, and maintenance helps address issues quickly. Continuous training and staying updated on Marriott’s service standards also empower operations teams to handle challenges efficiently.

What is the highest salary in Marriott?

The highest salary for a Marriott operations role can reach over $150,000 annually, typically for senior management positions such as General Manager or Regional Director. Compensation varies based on experience, location, and performance, often including bonuses and benefits.
What are popular job titles related to Marriott Operations jobs in Alabama? For Marriott Operations jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Marriott Operations jobs in Alabama look for? The top searched job categories for Marriott Operations jobs in Alabama are:
What cities in Alabama are hiring for Marriott Operations jobs? Cities in Alabama with the most Marriott Operations job openings:
Marriott Operations jobs near you
Hotel General Manager - Marriott

Hotel General Manager - Marriott

CUSA, LLC

Tuscaloosa, AL • On-site

$65K - $80K/yr

Full-time

Posted 24 days ago

Job description

The Courtyard by Marriott Tuscaloosa is a modern, limited/select-service hotel designed for business and leisure travelers seeking comfort, productivity, and style. Located near the University of Alabama, Bryant-Denny Stadium, and Tuscaloosa's key corporate and healthcare hubs, our hotel is well-positioned for both event-driven and extended-stay demand.
We're seeking a hands-on, service-driven General Manager who can lead by example, elevate performance, and ensure the hotel consistently meets Marriott brand standards and owner expectations.
Position Overview
The General Manager is responsible for the overall success of the hotel-financial performance, guest satisfaction, team engagement, and brand compliance. This role demands strong leadership, operational discipline, and the ability to create a culture of accountability and service excellence.
Key Responsibilities
  • Leadership & Culture
    • Lead, motivate, and mentor department heads and associates.
    • Foster a positive, high-performance culture aligned with Marriott's values and service standards.
    • Recruit, train, and develop team members to ensure a skilled and engaged workforce.
  • Operational Excellence
    • Ensure smooth day-to-day hotel operations in Rooms, Housekeeping, Maintenance, and F&B (Bistro).
    • Enforce Marriott brand standards, cleanliness, and safety compliance.
    • Monitor Medallia and GSS scores; develop strategies for continuous improvement.
  • Financial & Revenue Management
    • Oversee budgeting, forecasting, and P&L performance.
    • Partner with Revenue Management and Sales to maximize RevPAR and market share.
    • Manage expenses, labor, and departmental costs in line with budgeted goals.
  • Sales & Marketing
    • Support proactive sales efforts to grow corporate, group, and local accounts.
    • Maintain visibility in the community and with local businesses, universities, and tourism partners.
  • Guest Experience
    • Champion Marriott's "Spirit to Serve" philosophy.
    • Lead service recovery and ensure consistent delivery of excellent guest service.
  • Compliance & Administration
    • Ensure compliance with all state, local, and brand policies.
    • Maintain accurate payroll, HR documentation, and licensing records.
    • Work closely with ownership on capital planning and property improvement projects (PIPs).
CUSA logo

About CUSA

Sourced by ZipRecruiter

Secure, Stabilize, Maximize CUSA, LLC is a full service hotel, office, retail, industrial, and multi-family receiver and management firm. We are headquartered in Atlanta, Georgia and have additional offices in Maryland, New York, Florida, and California. Since its inception, CUSA has consistently been ranked as one of the leading hospitality and commercial property management companies in the country. We have over 40 years of operational expertise working with nationally recognized companies such as Hyatt Hotels Corporation, Sheraton Corporation, Hilton Hotels Corporation, Lex Hotel Group of Great Britain, Intercontinental Hotel Group, Choice Hotels, and Wyndham Worldwide Hotels. CUSA’s senior management understands that only through inspired people dedicated to professional performance, can we achieve success in today’s intensely competitive environment.

Industry

Traveler accommodation

Company size

501 - 1,000 Employees

Headquarters location

Kennesaw, GA, US

Year founded

2005

Social media

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