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Manager Workday Support Analyst Jobs in Delaware

Net Revenue Manager

Wilmington, DE · On-site

$79K - $127K/yr

... Workday financial interfaces. PRINCIPAL DUTIES AND RESPONSIBILITIES: Payer Contract Modeling ... Design and produce contract variance reports, net-to-gross analyses, and other analytics to support ...

Management Analyst III

Newark, DE · On-site

$57K - $86K/yr

May supervise administrative support and/or paraprofessional staff. Supervision is exercised over ... Job Requirements JOB REQUIREMENTS for Management Analyst III Applicants must have education ...

Management Analyst III

Milford, DE · On-site

$57K - $86K/yr

... analysis of statistical data for studies of management and operational programs, policies and ... May supervise administrative support and/or paraprofessional staff. Supervision is exercised over ...

Showing results 41-60

Manager Workday Support Analyst information

What are the primary challenges a Manager Workday Support Analyst faces when leading a team during major system updates or releases?

As a Manager Workday Support Analyst, one of the main challenges during major system updates or releases is coordinating team efforts to ensure minimal disruption to business operations. This involves overseeing thorough testing, providing timely communication to stakeholders, and quickly addressing any issues that arise post-release. Balancing ongoing support ticket management with the added workload of upgrade-related troubleshooting requires strong organizational and leadership skills. Additionally, fostering collaboration between functional and technical teams is crucial to resolve complex issues efficiently.

What is the difference between Manager Workday Support Analyst vs Workday Support Analyst?

AspectManager Workday Support AnalystWorkday Support Analyst
CertificationsWorkday certifications, support experienceWorkday certifications, support experience
Work EnvironmentLeads support teams, manages escalationsProvides support, troubleshooting, user assistance
Employer & Industry UsageUsed in HR and finance departments, often in larger organizationsCommon in HRIS teams across industries
Search & Comparison IntentUnderstanding managerial support roles in WorkdayEntry to mid-level support roles in Workday

The main difference between a Manager Workday Support Analyst and a Workday Support Analyst lies in their responsibilities. The Manager oversees support teams, manages escalations, and ensures support quality, while the Support Analyst focuses on troubleshooting, user assistance, and issue resolution. Both roles require Workday certifications and support experience, but the managerial position involves leadership and strategic oversight, often in larger organizations.

What is a Manager Workday Support Analyst?

A Manager Workday Support Analyst is a professional responsible for overseeing a team that provides support and troubleshooting for Workday, a cloud-based human resources and financial management software. They manage daily operations, resolve complex issues, and ensure system functionality aligns with business needs. This role often involves collaborating with IT, HR, and other departments to optimize Workday processes, implement system updates, and provide training or guidance to users. Strong analytical, leadership, and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Manager Workday Support Analyst?

To thrive as a Manager Workday Support Analyst, you need strong expertise in HRIS systems (especially Workday), analytical problem-solving abilities, and a background in business administration or information systems. Familiarity with Workday modules, reporting tools, integrations, and certifications like Workday Pro are typically required. Outstanding leadership, communication, and stakeholder management skills set top candidates apart in this role. These abilities are critical for ensuring seamless system operations, effective team oversight, and successful support of HR processes and business objectives.
What are the most commonly searched types of Workday Support Analyst jobs in Delaware? The most popular types of Workday Support Analyst jobs in Delaware are:
What are popular job titles related to Manager Workday Support Analyst jobs in Delaware? For Manager Workday Support Analyst jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Manager Workday Support Analyst jobs in Delaware look for? The top searched job categories for Manager Workday Support Analyst jobs in Delaware are:
What cities in Delaware are hiring for Manager Workday Support Analyst jobs? Cities in Delaware with the most Manager Workday Support Analyst job openings:

$79K - $127K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 hours ago


ChristianaCare rating

7.8

Company rating: 7.8 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

131st of 887 rated healthcare providers


Job description

Job Details
Are you looking to work for a company that is based on excellence and love? Then this is the position you need to check out!

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

ChristianaCare Offers

  • Full Medical, Dental, Vision, Life Insurance, etc.

  • Two retirement planning offerings, including 403(b) with company contributions

  • Generous paid time off with annual roll-over and opportunities to cash out

  • 12-week paid parental leave

  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About This Position

ChristianaCare is searching for a Net Revenue Manager to play a critical role in advancing Epic payer contract modeling, which will support the organization in financial decisions related to payer contract negotiations and impact of imposed payer policies. This role will have responsibilities for the review and analysis of data related to projects where net revenue neutrality needs to be maintained. Additionally, this position oversees Epic payer plan committee, payer plan maintenance and transactional mapping for Epic-to-Workday financial interfaces.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Payer Contract Modeling, Reporting and Analytics:

Develop and maintain contract models using Epic's contract modeling tool, analyze impact of DRG updates, payer policies, and repricing activities.

Evaluate contract proposals and support payer negotiation strategies through modeling and monetary impact analysis.

Design and produce contract variance reports, net-to-gross analyses, and other analytics to support Finance, Revenue Cycle and Managed Care teams.

Identify and analyze overpayment/underpayment patterns, escalating systemic payer issues as needed.

Maintain client billing contracts and conduct periodic rate reviews; track and follow up on required updates with stakeholders.

Net Revenue Neutrality:

Support net revenue neutrality projects, including review of vendor work related to pricing and charging methodology changes.

Assist in annual CDM pricing updates, working with Revenue Integrity, price transparency vendor, and finance to provide for timely and accurate gross revenue budgets by department.

Coordinate periodic charge reviews - especially for physician billing - to prevent revenue leakage and ensure compliance with payer contract "lesser of" rules.

Payer Plan Administration:

Lead Payer Plan Committee meetings and ensure alignment across hospital and professional billing, payer reimbursement, and managed care teams.

Maintain Epic payer plan insurance table, including setup, change control, mapping, and inactivation of plan codes.

Maintain accuracy and consistency for payer plan and all transactional mapping for Epic-to-Workday financial interfaces.

Cross-Functional Collaboration:

Communicate and collaborate regularly with managers, IT, Finance and Revenue Cycle teams to share updates and resolve outstanding issues.

Assist as needed in updating and maintaining contracts within Experian's Price Estimator tool, including testing system for accuracy of patient estimates.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Bachelor's degree - Accounting or Finance
  • Five to seven years of experience in healthcare finance preferred.
  • Knowledge of healthcare reimbursement, patient accounting and contract management preferred, as well as confidence in working with substantial amounts of data.
  • Contract management systems and/or Epic experience required
Annual Compensation Range $79,497.60 - $127,212.80This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Aug 10, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visithttps://careers.christianacare.org/benefits-compensation/


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About ChristianaCare

Sourced by ZipRecruiter

ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as a Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

Industry

Outpatient health care

Company size

10,000+ Employees

Headquarters location

Wilmington, DE, US

Year founded

1888