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Manager Thunder Valley Casino Resort Jobs in Indiana

Terre Haute Casino Resort

EVS, Attendant

Terre Haute, IN · On-site

$13.25 - $16.75/hr

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps ... Candidate will be responsible for all other duties as assigned by management. REQUIRED SKILLS AND ...

Terre Haute Casino Resort

Rockwood Host

Terre Haute, IN

$14.25 - $19/hr

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps ... Must be able to learn reservation management system, phone system and iPad or other electronics ...

Rising Star Casino Resort

Casino Host

Rising Sun, IN

Facilitate the effective management of information throughout the department and casino. * Maintain strong communication with all company departments in order to complete assigned duties successfully ...

New

Terre Haute Casino Resort

Front Desk Clerk

Terre Haute, IN

$13.25 - $16.50/hr

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps ... management skills, and be customer-focused -Available to work when needed, including weekends ...

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Manager Thunder Valley Casino Resort information

What are the key skills and qualifications needed to thrive as a Manager at Thunder Valley Casino Resort, and why are they important?

To thrive as a Manager at Thunder Valley Casino Resort, you need experience in hospitality or gaming management, a solid understanding of business operations, and often a relevant degree or equivalent experience. Familiarity with property management systems, casino compliance software, and scheduling or point-of-sale systems is typically required. Strong leadership, problem-solving abilities, and excellent interpersonal skills set top managers apart in this role. These competencies are essential for ensuring smooth operations, maintaining guest satisfaction, and leading diverse teams in a dynamic, fast-paced resort environment.

How does a Manager at Thunder Valley Casino Resort typically collaborate with other departments to ensure smooth operations?

Managers at Thunder Valley Casino Resort play a key role in cross-departmental coordination to deliver an exceptional guest experience. They regularly communicate with teams such as security, food and beverage, housekeeping, and gaming operations to address guest needs, resolve issues quickly, and maintain high service standards. Building strong interdepartmental relationships and leading effective meetings are important aspects of the role. Successful managers are proactive in sharing information and collaborating to implement new initiatives or resolve operational challenges.

What does a Manager at Thunder Valley Casino Resort do?

A Manager at Thunder Valley Casino Resort is responsible for overseeing the daily operations within their assigned department, ensuring that guests receive excellent service and that company policies are followed. They supervise staff, address customer concerns, manage inventory or resources, and coordinate with other departments to maintain smooth operations. Managers also assist with hiring, training, and evaluating employees to ensure the highest standards of hospitality and compliance with gaming regulations.
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What cities in Indiana are hiring for Manager Thunder Valley Casino Resort jobs? Cities in Indiana with the most Manager Thunder Valley Casino Resort job openings:
Manager Thunder Valley Casino Resort jobs near you

Casino Host

Terre Haute Casino Resort

Terre Haute, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; a 122-room luxury hotel with pool; and 5 restaurants and 6 bars.
Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track!
At Terre Haute Casino Resort, we know success starts with you our valuable team members. That’s why we offer comprehensive benefits to complement your dedication to help make the Terre Haute a great place to work and play.

  • Company Benefits Include:
  • 401k Plan with company match
  • Employee Stock Purchase Plan (15% discount)
  • Health, Dental, & Vision Insurance
  • Flexible Spending Account
  • Health Savings Account
  • Company Paid Short-Term and Long-Term Disability Plans
  • Company Paid Basic-Term Life Insurance
  • Paid Time Off
  • Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
  • A Variety of Team Member Discounts including:
    • Ford Affiliate Program
    • Verizon
    • AT&T
    • TicketsAtWork
    • Skechers
    • Sherwin Williams
    • Meal Discounts
  • Fun Team Member Events
  • Company-Sponsored Volunteer Opportunities
  • Team Member Recognition Program
  • Advancement opportunities and the chance for further professional development are also available.
JOB SUMMARY

Develops and maintains relationships with existing and new VIP customers through personal contact in order to generate incremental gaming revenues.  Develops and maintains new assigned players to build customer loyalty.  Candidate must monitor and assist players, sign up and issue new players club cards to non-carded players thus increasing the database. 

#terrhautecasino

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain relationships with high value guests.  Greets guests in the casino and participates in social events and special promotions targeting invited guests on and off property.  

Responsible for increasing the database of Players’ Club members with high value new player sign-ups. 

Evaluates player ratings to track visits, arranges accommodations and provide comps utilizing established guidelines. 

Exercise sound business judgment generating effective solutions to guest complaints quickly and/or raising issue to management as necessary. 

Inform guests of special upcoming events such as concerts, parties, promotions, etc.  

Assists with completing booking of trips for guests. 

Meets and greets jackpot winners of certain amounts set by the slot department and offer congratulations. 

Assist in promotions and special events as needed.  Is prepared to answer questions on promotions and events for guests.   

Complete all required reports as requested.  

Provides assistance to high value guests by arranging transportation services, lodging, dining and entertainment needs while visiting the casino. 

Provides assistance as needed to fellow Casino Host(s) and the Executive Casino Host with their hosted players. 

Achieves predetermined targeted revenue quotas, profitability goals, and other measured goals provided by management. 

Responsible for marketing to predetermined active and inactive customers by email, mail and phone to further develops brand loyalty and visitation. 

Maintains up-to-date knowledge of all electronic gaming machines, Table Games, player tracking systems, promotions, events, entertainment and general property information.  

Reviews all Indiana Gaming Commission exclusions to ensure compliance and that communication to any type of excluded player does not occur. 

Safeguard the confidential nature of all departmental and company records. 

May issue a complimentary in accordance with the approved comp matrix. 

REQUIRED SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION AND EXPERIENCE

High school diploma or equivalent.  College degree preferred.  Extensive prior customer service experience required.   

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  The noise level in the work environment is loud.  There is smoking in the casino, and therefore the environment may be smoky.  May be required to work in outdoor weather conditions.   

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidate must be able to sit, stand, and walk for extended periods of time.  Candidate is frequently required to move to different areas of the casino.  Dexterity of the hands required as the candidate will be using computers and other office equipment.  Candidate is occasionally required to reach with hands and arms.   Candidate is required to talk and hear.  The employee may be required to lift up to 25 lbs. Specific vision abilities required by this job include close vision. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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