Manager Technology Operations Jobs in Troy, MI (NOW HIRING)

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Leadership & People Management

• Directly supervise Level 1 and Level 2 IT Technicians.
• Directly supervise the Network Engineer, who reports to this position.
• Assign daily work, manage schedules, and ensure appropriate coverage for plant operations.
• Mentor, coach, and develop technicians to improve technical capability and operational maturity.
• Provide performance feedback aligned with Norplas expectations and IT standards.
• Ensure technicians follow documented procedures, escalation paths, and security practices.
• Ensure security KPIs and helpdesk KPIs are achieved.
• Implement Mafact best practices.
• Escalate issues as needed to the Enterprise Operations and Technology Manager.

IT Operations & Plant Support

• Own daily IT operational stability for productioncritical systems.
• Act as the primary onsite escalation point during plantimpacting IT incidents.
• Prioritize IT work based on production impact, safety, and business risk.
• Maintain an open issues list and drive continuous improvement initiatives.
• Escalate systemic risks, recurring issues, or major incidents to IT leadership as appropriate.
• Supervise hardware and system upgrades, ensuring change management processes are followed in a production environment.
• Ensure production-critical server and database platforms remain available, coordinating maintenance windows and remediation with the infrastructure team.
• Collaborate with Systems Administrators and Network Engineers to ensure facility infrastructure operates reliably and issues are identified, escalated, and resolved effectively.
• Facilitate standardized help desk activities.
• Perform other duties as assigned.

Infrastructure & Systems Support

• Support and oversee enterprise virtualized environments (HyperV/VMware) hosting productioncritical workloads.
• Support Windows Server, Active Directory, SQL Server, and associated infrastructure.
• Document and manage enterprise systems including servers, PCs, virtual machines, and critical data systems.
• Ensure patching, backups, and system hygiene are executed consistently.
• Support plantfloor IT systems, including MES workstations and related infrastructure, following approved procedures.
• Ensure networking standards meet Magna requirements.

Security & Compliance

• Ensure the site adheres to IT General Controls (ITGC), Sarbanes-Oxley (SOX), and TISAX requirements.
• Support internal and external audits, remediate findings, and maintain required evidence and documentation.
• Enforce IT security policies, access controls, and change management practices across site systems.

Training & Continuous Development

• Continuously improve personal and team knowledge through classroom training, selftraining, and computerbased learning.
• Ensure technicians remain current on IT systems, tools, and operational procedures used at the Highland Park and Brownstown facilities.

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.