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Manager Technology Operations Jobs in Jackson, MI

Tech Tammina LLC

ServiceNow Software Engineer III

Jackson, MI · On-site

$49.25 - $67.50/hr

... s Management - Event Management and Discovery Modules · IT Business Management - Demand Module · Software Asset Management Module · Security Operations - Vulnerability Response Module · ...

Tech Tammina LLC

ServiceNow Software Engineer

Jackson, MI · On-site

$49.25 - $67.50/hr

... s Management - Event Management and Discovery Modules · IT Business Management - Demand Module · Software Asset Management Module · Security Operations - Vulnerability Response Module · ...

CSM Group

IT Project Manager

Jackson, MI · Remote

$89K - $106K/yr

... by meeting with operations, business leaders, and peers to better understand how we operate ... Manage medium to large scale IT Infrastructure projects using strong facilitation skills, which ...

krg technology inc

VRO- Orchestrator

Jackson, MI

Company Description Thiru.b KRG Technologies Inc. 25000 | Avenue Stanford | Suite 253 | Valencia ... managing and maintaining Enterprise VMware environments Workflow Development using VRO tool ...

Jackson County ISD

IT Technician

Jackson, MI

$47K - $59K/yr

Ability to manage and document multiple projects. Demonstrated ability to learn new and emerging ... Placement on the Technical/Operational Salary Schedule depends upon qualifications and experience ...

Jackson County ISD

IT Technician

Jackson, MI · On-site

$47K - $59K/yr

Ability to manage and document multiple projects. Demonstrated ability to learn new and emerging ... Placement on the Technical/Operational Salary Schedule depends upon qualifications and experience ...

Jackson County ISD

IT Technician

Jackson, MI · On-site

$47K - $59K/yr

Ability to manage and document multiple projects. Demonstrated ability to learn new and emerging ... Placement on the Technical/Operational Salary Schedule depends upon qualifications and experience ...

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All JobsTechnology Operations JobsManager Technology Operations JobsManager Technology Operations Jobs in Jackson, MI

Manager Technology Operations information

See Jackson, MI salary details

$28.2K

$57.7K

$107.8K

How much do manager technology operations jobs pay per year?

As of Jul 30, 2026, the average yearly pay for manager technology operations in Jackson, MI is $57,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What are some common challenges a Manager Technology Operations might face when overseeing a diverse technical team?

A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.

What is the difference between Manager Technology Operations vs Network Operations Manager?

AspectManager Technology OperationsNetwork Operations Manager
Primary FocusOverseeing overall IT service delivery, infrastructure, and technology processesManaging network infrastructure, security, and network performance
CertificationsITIL, PMP, CompTIA, Cisco certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, cross-functional teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Common UsageBroader IT management roles involving multiple technology domainsSpecialized network management roles focusing on network infrastructure

The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.

What are Manager Technology Operations?

A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.

What are the key skills and qualifications needed to thrive as a Manager Technology Operations, and why are they important?

To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.
What are popular job titles related to Manager Technology Operations jobs in Jackson, MI? For Manager Technology Operations jobs in Jackson, MI, the most frequently searched job titles are:
What job categories do people searching Manager Technology Operations jobs in Jackson, MI look for? The top searched job categories for Manager Technology Operations jobs in Jackson, MI are:
What cities near Jackson, MI are hiring for Manager Technology Operations jobs? Cities near Jackson, MI with the most Manager Technology Operations job openings:
Manager Technology Operations jobs near you
Infographic showing various Manager Technology Operations job openings in Jackson, MI as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $57,733 per year, or $27.8 per hour.

Help Desk Manager - Technology Services

Eaton County, MI

Charlotte, MI • On-site

$70K - $92K/yr

Full-time

Posted 5 days ago

Job description

Salary : $70,886.00 - $92,144.00 Annually
Location : 911 Courthouse Drive, Charlotte, MI
Job Type: Full Time
Job Number: 07.2026
Department: Technology Services
Opening Date: 07/25/2026
Closing Date: 8/1/2026 5:30 PM Eastern
General Summary
The Help Desk Manager is responsible for overseeing the daily operations of the County's IT Help Desk and end-user support services. This position ensures timely resolution of technical issues for county staff, public safety partners, and external supported agencies. The Help Desk Manager leads a team of IT support technicians, establishes service standards, manages the ticketing system, and works closely with infrastructure, applications, and cybersecurity teams to deliver reliable technology services across the organization.
This role focuses on improving the end-user experience, maintaining service level expectations, and ensuring that technology issues impacting county operations are resolved efficiently.
Starting pay is dependent on an applicant's relevant experience
Essential Functions
Help Desk Operations
  1. Manage daily operations of the IT Help Desk and end-user support services.
  2. Oversee intake, prioritization, assignment, and resolution of service requests and incidents.
  3. Maintain and optimize the IT service management (ITSM) ticketing system.
  4. Develop and enforce Service Level Agreements (SLAs) and service standards.
  5. Monitor ticket queues to ensure timely response and resolution.

Supervision
  1. Supervise and mentor Help Desk Technicians and support staff.
  2. Conduct employee training, performance evaluations, and scheduling.
  3. Provide escalation support for complex technical issues.
  4. Ensure adequate staffing and on-call coverage when required.

Customer Support and Service Delivery
  1. Serve as the primary escalation point for unresolved support issues.
  2. Ensure consistent and professional customer service across all IT support interactions.
  3. Work with departments to identify recurring technical issues and implement solutions.
  4. Maintain strong communication with county departments and public safety partners.

Technology Support Management
  1. Oversee support for desktop computers, laptops, mobile devices, printers, and peripheral equipment.
  2. Coordinate workstation deployment, software installations, and technology refresh cycles.
  3. Maintain support procedures for Microsoft 365, line-of-business applications, and endpoint systems.
  4. Assist with asset inventory and lifecycle management.

Process Improvement
  1. Develop and maintain Help Desk policies, procedures, and documentation.
  2. Analyze ticket trends and system performance to identify areas for improvement.
  3. Implement automation, self-service tools, and knowledge base solutions.
  4. Recommend service improvements and technology upgrades.

Coordination with IT Teams
  1. Collaborate with cybersecurity, network, systems, GIS, and application teams on incident response and system support.
  2. Assist with major incident management and outage communications.
  3. Support IT projects involving workstation deployments, upgrades, and new technology rollouts.

Reporting and Metrics
  1. Track and report key performance metrics including ticket volume, response times, and resolution rates.
  2. Provide regular reports to IT leadership on service performance.
  3. Monitor customer satisfaction and quality support.

This may not be inclusive of the total scope of job functions to be performed. Subject to other duties as assigned.
Minimum Qualifications
Minimum Qualifications
  • Bachelor's degree in information technology, computer science, information systems, or related field.
  • Relevant experience may be substituted for education.
  • 5+ years of IT support or help desk experience.
  • 2+ years of supervisory or team lead experience preferred.
  • Experience supporting enterprise or government IT environments preferred.
  • Must possess and maintain a valid Michigan driver's license.

Preferred Certifications
  • ITIL Foundation
  • CompTIA A+
  • CompTIA Network+
  • Microsoft certifications or equivalent technical certifications

Knowledge, Skills, and Abilities
  • Strong understanding of IT service management (ITSM) practices.
  • Knowledge of Windows operating systems, Microsoft 365, endpoint management, and enterprise desktop environments.
  • Ability to manage and prioritize multiple support requests in a fast-paced environment.
  • Strong leadership, mentoring, and team management skills.
  • Excellent communication and customer service abilities.
  • Ability to analyze technical issues and coordinate resolutions across IT teams.
  • Experience with ticketing systems, remote support tools, and knowledge management systems.

Physical Requirements/Working Conditions
Working Conditions
  • Primarily office environment with occasional travel between county facilities.
  • Ability to lift and move computer equipment up to 50 pounds.
  • Occasional after-hours work may be required for system maintenance or emergency support.

Selection Process: An interview; as part of the hiring process, all offers of employment are conditional upon the completion of successful background screening.
This position is benefited and is subject to the Personnel Policy.
Eaton County offers a variety of benefits that will support our employees both during their career and after. View the for more information.
The current group contract can be viewed

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