Manager Technology Operations Jobs in Bolingbrook, IL

Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Senior Manager, Technology Enablement.

The Senior Manager, Technology Enablement, serves as the business owner for the Practice Group's technology portfolio, ensuring the technology investments are effectively operationalized, adopted, optimized, and translated into measurable business value.

This role functions as an internal strategic consultant responsible for identifying operational opportunities, improving service delivery, leading enterprise initiatives, and maximizing the return on the Practice Group's technology investments.

Unlike traditional technology leadership positions focused on engineering or platform development, this role focuses on business enablement ensuring technology capabilities are fully leveraged through process optimization, stakeholder alignment, client engagement, operational consulting, and continuous improvement.

The Senior Manager partners directly with attorneys, clients, executive leadership, and operational teams to evaluate business needs, identify organizational blind spots, improve technology adoption, develop scalable service offerings, and lead strategic initiatives from concept through implementation.

Success in this position requires exceptional consulting, communication, operational strategy, project leadership, and change management skills, combined with deep experience within legal technology, eDiscovery, and professional services environments.

Maintaining an in-office presence is important to delivering our services through an integrated and collaborative work culture. This position will reside in any of our Boston, Washington DC, Philadelphia, Chicago, or San Francisco offices with a hybrid in-office/remote working schedule.

Responsibilities:

Strategic Business Consulting

• Serve as the operational business owner for current Practice Group technology investments.

• Partner with attorneys, clients, and operational leaders to identify opportunities to enhance utilization of existing technology and services within the Operations business unit.

• Evaluate operational effectiveness and recommend process and technology improvements.

• Facilitate strategic planning sessions and provide recommendations to executive leadership.

• Develop operational roadmaps aligned with business and technology objectives.

Technology Enablement

• Drive adoption and maximize the business value of technology solutions, including RelOne and its expansive suite of tools in addition to other applications currently supported by the Operations team.

• Evaluate technology utilization, identify underused capabilities, and develop strategies to increase adoption.

• Identify opportunities to eliminate redundant technology and streamline the technology environment.

Strategic Initiative Leadership

• Lead enterprise and Practice Group strategic initiatives from planning through implementation.

• Develop business cases, ROI analyses, and executive presentations.

• Facilitate steering committees and support organizational change management.

• Coordinate with vendors and cross-functional stakeholders.

• Provide PMO leadership and ensure initiatives remain aligned with business objectives.

Operational Excellence

• Identify and implement opportunities for continuous improvement and operational efficiency.

• Apply Lean principles, process mapping, and service delivery optimization to improve business processes.

• Develop KPIs, governance frameworks, SOPs, and other tools to support consistent and effective operations.

• Identify opportunities to streamline operations and recommend measures to improve efficiency and reduce expenses.

Client & Attorney Engagement

• Partner with attorneys, clients, and internal stakeholders to understand business needs and provide technology consulting for core eDiscovery platforms.

• Participate in client pitches and presentations as needed.

• Conduct technology demonstrations and provide internal attorney education as needed.

• Support service enablement and promote effective use of technology solutions.

Market & Technology Evaluation

• Research emerging technologies, market trends, and industry best practices for core eDiscovery platforms to supplement existing tool suites currently supported by the Operations team.

• Evaluate vendors and technology solutions through demonstrations and proof-of-concept initiatives.

• Conduct ROI analysis, benchmarking, and technology assessments.

• Develop recommendations to support technology investment and business decisions.

Leadership & Collaboration

• Lead through influence and collaboration rather than direct authority.

• Build consensus and foster strong relationships across business, technology, and operational teams.

• Communicate effectively with executive leadership and stakeholders at all levels.

• Support strategic planning, resource optimization, and organizational priorities.

• Provide recommendations related to resources, budgets, and technology investments.

• Additional responsibilities may be assigned as needed.

Measures of Success

Success in this role will be demonstrated through:

• Increased technology adoption and utilization.

• Reduced redundant or underutilized applications.

• Successful delivery of strategic initiatives.

• Improved operational KPIs and service delivery.

• Increased attorney and client engagement and satisfaction.

• Improved return on technology investments.

• Increased operational efficiency and cost optimization.

Education and Experience:

• Bachelor's degree (B.A.) from a four-year college or university and minimum of 15 years of relevant experience in a large law firm, legal service provider, and/or in-house corporate environment. An equivalent combination of education and experience may be considered.

• Strong legal technology knowledge, including Relativity and AI solutions.

• Excellent communication, consulting, customer service, and interpersonal skills.

• Strong leadership, executive presence, and ability to influence without direct authority.

• Strategic thinking and business acumen, including budgeting, financial analysis, business case development, and portfolio management.

• Strong project management, organizational, analytical, and problem-solving skills.

• Ability to manage competing priorities, adapt to change, and work collaboratively.

• Ability to analyze complex information and effectively communicate recommendations to senior leadership and clients.

• PMP, Relativity Expert, or Lean Six Sigma certification is preferred but not required.

Qualified candidates must apply online by visiting our website at www.morganlewis.com and selecting "Careers."

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For positions in Washington,DC, and Boston, MA, the salary range for thispositionis: 143,000.00- $228,800.00

For positions in Chicago, IL, the salary range for thispositionis: $136,800.00 - $218,850.00

For positions in San Francisco, CA, the salary range for thispositionis: $155,500.00 - $248,725.00

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or talent.acquisition@morganlewis.com

If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.