Key ResponsibilitiesTeam Management- Manage, mentor, and support an established IT team of 15-20 employees
- Oversee a Service Desk supporting 300+ retail and service locations
- Set daily and weekly goals and ensure consistent execution
- Keep the team focused, organized, and accountable on day-to-day work
- Conduct regular one-on-ones, coaching, and performance feedback
- Foster a collaborative, professional, and results-driven team environment
- Serve as a visible and dependable manager for the IT organization
IT Operations & Infrastructure Oversight- Oversee day-to-day IT operations, including:
- Service desk and end-user support
- Network and connectivity
- Servers, infrastructure, and core systems
- Business-critical software and applications
- Ensure incidents and escalations are handled efficiently and appropriately
- Support incident response, root-cause analysis, and continuous improvement
Communication & Alignment- Help translate business needs into clear IT goals
- Communicate status, risks, and progress to executive leadership
- Play a role in aligning IT operations with the company's growth and expansion plans
Required Qualifications- 7+ years of IT management experience, leading teams of similar size
- Experience managing Service Desk and IT Operations teams
- Strong people-management, organizational, and communication skills
- Ability to manage competing priorities in a fast-paced environment
- Comfortable holding teams accountable while remaining supportive
- Must work on-site at the Columbia, MS corporate office (this is not a remote role)
Technical Knowledge (Working Understanding Required)This role does not require deep hands-on engineering, but candidates must have a working understanding of:
- Basic networking concepts (LAN/WAN, firewalls, VPNs)
- Server and infrastructure fundamentals
- Core IT systems and operational processes
- IT terminology and the ability to communicate effectively with technical teams
Preferred Qualifications- Experience supporting multi-location retail, logistics, or field-service organizations
- Background in infrastructure, networking, or systems administration
- Experience managing IT operations in a growing organization
Why Join Southern Tire Mart- Manage IT operations for the largest commercial tire dealer in the country
- Support a large, nationwide operation with real-world impact
- Work with an experienced IT team and modern enterprise systems
- Play a role in enabling continued growth and operational excellence
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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