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Manager Technical Support Engineer Remote Jobs in Indiana

GEO Academies

IT Support Specialist

Indianapolis, IN · Remote

$29 - $37/hr

Provide remote technical support to employees experiencing hardware, software, connectivity, or ... Familiarity with device management, user administration, networking, or cybersecurity practices.

A.C. Coy

Mainframe SUPRA DBA (Remote)

Indianapolis, IN · Remote

Provide technical support of software development and database administration using SUPRA PDM ... manage the Total-File-Views, which are internal variable names that allow the online programmers to ...

A.C. Coy

Mainframe SUPRA DBA (Remote)

Indianapolis, IN · On-site +1

Provide technical support of software development and database administration using SUPRA PDM ... manage the Total-File-Views, which are internal variable names that allow the online programmers to ...

A.C. Coy

Mainframe SUPRA DBA (Remote)

Indianapolis, IN · Remote

Provide technical support of software development and database administration using SUPRA PDM ... manage the Total-File-Views, which are internal variable names that allow the online programmers to ...

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Manager Technical Support Engineer Remote information

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What cities in Indiana are hiring for Manager Technical Support Engineer Remote jobs?

Cities in Indiana with the most Manager Technical Support Engineer Remote job openings:

Manager Technical Support Engineer Remote jobs near you

Generative AI Automation Engineer - Remote Job

Gary, IN • Remote

EnthuZiastic
E-Learning • 11 - 50 employees
Learn more about EnthuZiasticexternal

Full-time

Re-posted 24 days ago

Job description

About Us

Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here - vibrant, lively, of all hues and colors.

Job Description

​

This is a remote position.

We are seeking a highly skilled and innovative Generative AI Automation Engineer to join our team. The ideal candidate will be responsible for designing, developing, and implementing automation solutions powered by Generative AI models. This role requires a combination of expertise in machine learning, natural language processing, software engineering, and automation frameworks to drive efficiency and innovation in business processes.

Key Responsibilities:

Generative AI Model Implementation:

  • Develop, fine-tune, and deploy Generative AI models (e.g., GPT, Stable Diffusion, DALL-E, etc.) for automation tasks.

  • Integrate pre-trained models or build custom models for specific use cases.

Automation Design and Development:

  • Design and implement AI-driven workflows and solutions to automate repetitive tasks and improve process efficiency.

  • Develop APIs, scripts, and tools for seamless integration of AI models into existing systems.

Data Management:

  • Collect, preprocess, and analyze large datasets for training and validating AI models.

  • Ensure data privacy and compliance with regulatory requirements during data handling.

System Integration:

  • Collaborate with software development and IT teams to integrate Generative AI solutions with enterprise systems.

  • Build and maintain pipelines for real-time AI inference and automation.

Monitoring and Optimization:

  • Continuously monitor AI automation solutions to ensure accuracy, efficiency, and reliability.

  • Optimize models and processes based on performance metrics and user feedback.

Research and Innovation:

  • Stay updated with the latest advancements in Generative AI and automation technologies.

  • Identify opportunities for implementing cutting-edge AI solutions to address business challenges.

Documentation and Collaboration:

  • Document technical designs, workflows, and implementation strategies.

  • Collaborate with cross-functional teams, including product managers, data scientists, and software engineers.

Requirements

Required Qualifications:

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

  • Strong programming skills in Python, with experience in frameworks like TensorFlow, PyTorch, or Hugging Face.

  • Proficiency in designing and deploying machine learning models, particularly in Generative AI.

  • Experience with automation tools (e.g., RPA, workflow orchestration tools).

  • Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and containerization technologies (Docker, Kubernetes).

  • Solid understanding of data structures, algorithms, and software design principles.

  • Strong analytical and problem-solving skills.

  • Excellent communication and teamwork abilities.

Preferred Qualifications:

  • Experience with NLP, image generation, or multimodal AI models.

  • Hands-on experience with APIs for AI services like OpenAI, Cohere, or Google AI.

  • Familiarity with prompt engineering and fine-tuning Generative AI models.

  • Knowledge of MLOps practices for deploying and maintaining AI solutions.

  • Previous experience in automation or workflow optimization projects.

Benefits

Why Join Us?

  • Work with cutting-edge Generative AI technologies.

  • Collaborate with a team of forward-thinking innovators.

  • Make a tangible impact on the future of automation and AI-driven processes.

If you are passionate about leveraging Generative AI to create innovative automation solutions, we invite you to apply and be a part of our dynamic and growing team.

Apply