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Manager Technical Support Engineer Remote Jobs in Indiana

Maximus

Technical Project Manager

Hammond, IN · Remote

This is a fully remote position. Why Join Maximus? - Competitive Compensation - Bonus opportunities ... Identify and assess new functional capabilities supporting engineering change proposals and ...

New

Maximus

Technical Project Manager

South Bend, IN · Remote

This is a fully remote position. Why Join Maximus? - Competitive Compensation - Bonus opportunities ... Identify and assess new functional capabilities supporting engineering change proposals and ...

New

Maximus

Technical Project Manager

Evansville, IN · Remote

This is a fully remote position. Why Join Maximus? - Competitive Compensation - Bonus opportunities ... Identify and assess new functional capabilities supporting engineering change proposals and ...

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Manager Technical Support Engineer Remote information

What are the key skills and qualifications needed to thrive as a Manager Technical Support Engineer (Remote), and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

How does a Manager Technical Support Engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What does a Manager Technical Support Engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What are the most commonly searched types of Technical Support Engineer Remote jobs in Indiana? The most popular types of Technical Support Engineer Remote jobs in Indiana are:
What cities in Indiana are hiring for Manager Technical Support Engineer Remote jobs? Cities in Indiana with the most Manager Technical Support Engineer Remote job openings:
Manager Technical Support Engineer Remote jobs near you
Staff AI Engineer - Remote - USA

Staff AI Engineer - Remote - USA

FullStack Labs

Indianapolis, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

About FullStack
FullStack is one of the fastest-growing software consultancy companies in the Americas. We deliver transformational digital solutions to top global companies and Silicon Valley startups. As an employee-first company, we focus on hiring the most talented software designers and developers by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.
We're most proud of:
  • Offering life-changing career opportunities to talented software professionals across the Americas.
  • Building highly-skilled software development teams for hundreds of the world's greatest companies.
  • Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.
  • Our 4.2-star rating on GlassDoor.
  • Our client Net Promoter Score of 68, twice the industry average.

The Position
We're looking to hire a Staff AI Engineer to join our team. You'll work with our incredible clients in one of two ways:
  • Team Augmentation: You will integrate directly into our client's team and work alongside their existing designers and engineers daily.
  • Design & Build: You will work on a FullStack product team to build and deliver a product to our clients.

What We Are Looking For
  • 8+ years of professional AI/ML engineering experience.
  • Advanced English is required.
  • Successful completion of a four-year college degree is required.
  • Hands-on experience building and maintaining high-performance code in production environments, moving beyond theoretical or advisory-only roles.
  • Proven experience integrating AI capabilities into large-scale, existing microservice architectures and traditional engineering stacks (e.g., .NET).
  • Track record of solving complex, real-world problems using recent, practical AI implementation techniques.
  • Deep experience in optimizing token economics and managing context window constraints to balance cost and performance.
  • Adept at designing and orchestrating agentic systems, including the use of sub-agents and specialized skills.
  • Solid background in software engineering fundamentals, ensuring AI solutions are robust, scalable, and secure.
  • Expertise in modern AI frameworks and development approaches, staying ahead of rapidly evolving industry standards.
  • Skilled at providing informed opinions and battle-tested best practices rather than repeating publicly available knowledge.
  • Capable of working with ambiguity to guide technical decisions and act as a "phone-a-friend" expert for difficult implementation challenges.
  • Ability to work through new and difficult issues and contribute to libraries as needed.
  • Ability to create and maintain continuous integration and delivery of applications.
  • Forensic attention to detail.
  • A positive mindset and a can-do attitude.
  • Experience working on Agile / Scrum teams.
  • Meaningful experience working on large, complex systems.
  • Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon.
  • Ability to identify with the goals of FullStack's clients, and dedicate yourself to delivering on the commitments you and your team make to them.
  • Ability to consistently work 40 hours per week.

What We Offer
  • Competitive Salary.
  • Paid Time Off (vacation, sick leave, parental leave, and holidays)
  • 100% remote work.
  • The ability to work with leading startups and Fortune 500 companies.
  • Health, dental, and vision insurance.
  • 401(k) w/ 4% match.
  • Ample opportunity for career advancement.
  • Continuing education opportunities.

FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Learn more about our Applicants Privacy Notice .
FullStack Labs logo

About FullStack Labs

Sourced by ZipRecruiter

FullStack Labs is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Sacramento, CA, US

Year founded

2013

Social media

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