Manager Systems Support Engineer Jobs in Ragland, AL

Position Overview

The Senior Systems Engineer is a client-facing, hands-on technical role responsible for deploying and supporting high-value IT infrastructure projects for clients nationwide. This position reports directly to the Project Director and follows process direction from the Project Manager. When not traveling, the Senior Systems Engineer works from corporate headquarters collaborating closely with the Project and Support teams.

This role requires strong technical expertise, attention to detail, and the ability to execute complex infrastructure projects in a fast-paced environment while maintaining clear communication and documentation standards.

Key Responsibilities & Daily Tasks

Client Onboarding & Project Execution

• Perform new client onboardings in accordance with established project processes and checklists
• Deploy and configure the TST technology stack across workstations and servers
• Remove legacy administrative access and implement standardized TST administrative accounts
• Conduct IP scans and network performance testing for wired and wireless environments
• Label and document all workstations, servers, printers, and network equipment
• Perform wireless site surveys and capture detailed photographic documentation
• Ensure all gathered data is entered accurately into documentation systems

Infrastructure Deployment

• Configure and install network equipment including firewalls, switches, and wireless access points
• Configure and deploy physical and virtual servers running Microsoft Windows Server
• Implement Active Directory, DNS, and DHCP services
• Deploy new client workstations following standardized build procedures
• Support Microsoft 365 migrations, changes, and expansions

Escalation & Technical Support

• Assist with escalated project-related technical issues
• Troubleshoot complex networking, server, and infrastructure challenges
• Coordinate with vendor escalation teams when necessary

Project Communication & Reporting

• Maintain accurate project notes, time entries, and task updates
• Keep Project Managers and clients informed of project status and changes
• Attend project meetings, client kickoff calls, onboarding sessions, and findings review calls
• Provide daily end-of-day status reports to the Project Director

Documentation & Process Adherence

• Maintain detailed and accurate documentation of network configurations, credentials, and system inventories
• Ensure all onboarding, site survey, and project documentation is completed and uploaded within required timelines
• Complete findings reports identifying issues, risks, and infrastructure inventory
• Follow all project checklists, procedures, and timelines without exception

Time, Travel & Professional Expectations

Time & Attendance

• Accurately record all working time, travel time, and expenses
• Submit PTO requests at least two weeks in advance
• Maintain consistent attendance to support project schedules

Travel & Expenses

• Submit travel requests a minimum of two weeks prior to onsite work
• Submit expense reports within five business days of completing onsite travel
• Communicate any delays, changes, or unforeseen circumstances promptly

Professional Standards

• Demonstrate professionalism in all client and internal interactions
• Maintain confidentiality and protect sensitive company and client information
• Adhere to all company policies, procedures, and ethical standards
• Accept responsibility for work quality, communication, and outcomes

Required Skills & Qualifications

• 5 or more years of hands-on IT infrastructure experience
• Strong expertise in Windows Server, Active Directory, DNS, and DHCP
• Advanced networking knowledge including firewalls, switches, and wireless systems
• Experience deploying and supporting Microsoft 365 environments
• Proven ability to execute complex infrastructure projects
• Strong documentation and communication skills

Preferred Qualifications

• Managed Service Provider experience
• Experience with virtualization platforms and enterprise networking hardware
• Healthcare or dental IT experience
• Advanced troubleshooting and vendor coordination experience

Benefits & Perks

• Paid Time Off program in accordance with company policy
• Company-observed paid holidays
• Health insurance options available to eligible employees
• CrewHu employee recognition and rewards program
• $50 monthly cell phone stipend
• Company-provided equipment and tools
• Ongoing training and professional development opportunities