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Manager Systems Support Engineer Jobs in Ragland, AL

Magna

Quality Systems Engineer

Birmingham, AL

Through our robust product engineering, outstanding tooling capabilities and diverse process ... to support our recruiters. Final decisions are always made by the hiring manager and the hiring ...

Magna

Quality Systems Engineer

Birmingham, AL · On-site

Through our robust product engineering, outstanding tooling capabilities and diverse process ... to support our recruiters. Final decisions are always made by the hiring manager and the hiring ...

BAE Systems

Manufacturing Engineer

Anniston, AL

$64K - $110K/yr

BAE Systems is seeking a Manufacturing Floor Support Engineering II. In this position, you will be supporting the Combat Mission Systems (CMS) Business at our Anniston, AL facility. This position ...

BAE Systems

Manufacturing Engineer

Anniston, AL

$64K - $110K/yr

BAE Systems is seeking a Manufacturing Floor Support Engineering II. In this position, you will be supporting the Combat Mission Systems (CMS) Business at our Anniston, AL facility. This position ...

BAE Systems

Manufacturing Engineer

Anniston, AL

$64K - $110K/yr

BAE Systems is seeking a Manufacturing Floor Support Engineering II. In this position, you will be supporting the Combat Mission Systems (CMS) Business at our Anniston, AL facility. This position ...

Pwc

GenAI Python Systems Engineer-Manager

Birmingham, AL · On-site

$99K - $232K/yr

Responsibilities - Lead the design and execution of data architecture strategies that support ... in Management Information Systems, Computer and Information Science, Systems Engineering ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Ragland, AL

Manager Systems Support Engineer information

See Ragland, AL salary details

$16

$36

$64

How much do manager systems support engineer jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for manager systems support engineer in Ragland, AL is $36.45, according to ZipRecruiter salary data. Most workers in this role earn between $26.97 and $41.25 per hour, depending on experience, location, and employer.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
Manager Systems Support Engineer jobs near you

Technical Support Specialist

4pconsultinginc

Birmingham, AL • On-site

Contractor

Posted 6 days ago

Be an early applicant

Job description

Technical Support Specialist (24x7 Operations)

Location - Birmingham, AL
Client - Southern Company
Contract - 3 Year
 Work schedule: Initial training is M-F 7a-4p. After training, it will be a rotating shift alternating between 6 weeks days and 6 weeks nights, including weekend work on both

Summary of Position Duties

This position is part of a contracted 24x7x365 support team responsible for frontline computer systems and application diagnostics and monitoring.
The role serves as the primary communications channel between customers, technical support personnel, and management.

The successful candidate will play a key part in ensuring the availability, performance, and compliance of mission-critical systems supporting Energy Management Systems (EMS) and related applications.

Education & Experience Requirements

  • Formal education in Computer Science, Information Technology, or a related IT field — or equivalent practical experience.

  • Prior experience in real-time systems support, control center environments, or utility/energy operations preferred.

Knowledge, Skills & Abilities

  • Excellent interpersonal and communication skills (oral and written).

  • Ability to work effectively in a team-oriented and sometimes high-stress environment with coordinators, control center personnel, and management.

  • Strong customer service orientation with proven ability to manage user expectations and deliver timely support.

  • Knowledge of and ability to comply with Critical Infrastructure Protection (CIP), Sarbanes–Oxley (SOX), and federal regulatory requirements.

  • Strong multitasking and prioritization skills — able to handle multiple concurrent issues and escalate appropriately.

  • Ability to follow and apply Change Management processes and knowledge-based procedures.

  • Working knowledge of:

    • Windows operating systems

    • AIX or other UNIX-based systems

    • Distributed computer networks (a plus)

  • Strong problem-solving and critical thinking abilities.

  • Proven ability to build and maintain strong working relationships with internal and external customers.

  • Must be able to work rotating shifts including nights, weekends, and holidays.

Job Responsibilities

  • Monitor primary SCADA and ancillary systems for operational health and availability.

  • Provide frontline troubleshooting, diagnostics, and coordination of repairs with EMS department personnel and other internal teams.

  • Notify and coordinate with key customers regarding system outages, events, or maintenance that may impact critical operations.

  • Contribute to process improvement initiatives and provide customer feedback to Team Leads and Supervisors.

  • Accurately document and track cases through completion, ensuring all actions are recorded in system logs.

  • Adhere to electronic and physical access policies to maintain system integrity and compliance.

  • Support Business Continuity and Disaster Recovery (BC/DR) systems on a daily basis.

  • Ensure regulatory compliance and operational excellence across all assigned systems.

Other Requirements

  • Must understand and sign the Federal Energy Regulatory Commission (FERC) Standard of Conduct.

  • Must adhere to Separation Protocol requirements.

  • Must comply with all conditions under the Southern Company Insider Threat Program, including enhanced background checks, drug screening, and psychological assessment.

  • May be required to remain sequestered locally to the control center during severe weather or emergency operations.

  • This position requires rotating 8 or 12-hour shifts (day and night).