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Manager Systems Support Engineer Jobs in Ragland, AL

Thrive

Systems Engineer

Birmingham, AL · Remote

... and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and ... This role provides first-contact remote technical support for network, server, and end-user systems.

Thrive

Systems Engineer

Birmingham, AL · On-site +1

... and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and ... This role provides first-contact remote technical support for network, server, and end-user systems.

Pwc

GenAI Python Systems Engineer-Manager

Birmingham, AL · On-site

$99K - $232K/yr

Responsibilities - Lead the design and execution of data architecture strategies that support ... in Management Information Systems, Computer and Information Science, Systems Engineering ...

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Showing results 21-40

All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Ragland, AL

Manager Systems Support Engineer information

See Ragland, AL salary details

$16

$36

$64

How much do manager systems support engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for manager systems support engineer in Ragland, AL is $36.45, according to ZipRecruiter salary data. Most workers in this role earn between $26.97 and $41.25 per hour, depending on experience, location, and employer.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What cities near Ragland, AL are hiring for Manager Systems Support Engineer jobs?

Cities near Ragland, AL with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you

Systems Engineer

Thrive

Birmingham, AL • Remote

Full-time

Posted 6 days ago

Job description

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Requirements

Responsibilities:

  • Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
  • Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
  • Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
  • Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
  • Manage the daily prioritization, coding, and routing of service incidents and requests.
  • Follow Thrive's established best practices for task management
  • Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
  • Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
  • Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications:

  • 2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
  • Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
  • Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
  • Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
  • Basic networking knowledge, including TCP/IP, DNS, and DHCP.
  • Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
  • Excellent written and verbal communication, documentation, and time-management skills.
  • Ability to work independently and collaboratively in a team environment.
  • Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

  • Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

  • CompTIA A+
  • CompTIA Network+
  • Microsoft 365 Fundamentals (MS-900)
  • ITIL Foundation (v4).