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Manager Systems Support Engineer Jobs in Boston, MA

RadNet

Technical Support Engineer

Somerville, MA

$70K - $85K/yr

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical ... system administration and command-line experience. * Experience with MSSQL database management and ...

New

Amazon

Support Engineer, Alexa

Boston, MA · On-site

The Support Engineer will: - Build a thorough understanding of system components and behaviors, and mechanisms/methods for addressing improvements - Identify and escalate system defects, trends ...

RadNet

Technical Support Engineer

Somerville, MA

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical ... system administration and command-line experience. * Experience with MSSQL database management and ...

New

Deephealth

Technical Support Engineer

Somerville, MA · On-site

$70K - $85K/yr

Responsibilities Job Summary The Technical Support Engineer Lead, serves as a senior technical ... system administration and command-line experience. * Experience with MSSQL database management and ...

New

Clandica inc

Production Support Engineer

Boston, MA · On-site

$43.75 - $57/hr

The Production Support Engineer will be responsible for managing daily production support issues across Risk and Investments systems, monitoring applications and system health, investigating and ...

Clandica Inc

Production Support Engineer

Boston, MA · On-site

$45.50 - $59.25/hr

The Production Support Engineer will be responsible for managing daily production support issues across Risk and Investments systems, monitoring applications and system health, investigating and ...

Symbotic

Software Support Engineer

Wilmington, MA

Experience supporting production systems, including incident response, escalation management, root ... and Engineering teams. * Strong written and verbal communication skills, with the ability to ...

Symbotic

Software Support Engineer

Andover, MA · On-site

Experience supporting production systems, including incident response, escalation management, root ... and Engineering teams. * Strong written and verbal communication skills, with the ability to ...

Onto

Technical Support Engineer 3

Wilmington, MA · On-site

This role has primary responsibility for system maintenance, uptime, and availability of ... • Ability to manage multiple priorities and work cross-functionally. Physical & Travel ...

Onto

Technical Support Engineer 3

Wilmington, MA · On-site

In addition to onsite system ownership, the TPSE provides remote technical product support and ... Ability to manage multiple priorities and work crossfunctionally. Physical & Travel Requirements ...

Symbotic

Software Support Engineer

Andover, MA

Experience supporting production systems, including incident response, escalation management, root ... and Engineering teams. * Strong written and verbal communication skills, with the ability to ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Boston, MA

Manager Systems Support Engineer information

See Boston, MA salary details

$20

$46

$82

How much do manager systems support engineer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for manager systems support engineer in Boston, MA is $46.60, according to ZipRecruiter salary data. Most workers in this role earn between $34.47 and $52.74 per hour, depending on experience, location, and employer.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Boston, MA? For Manager Systems Support Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Boston, MA look for? The top searched job categories for Manager Systems Support Engineer jobs in Boston, MA are:
Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Boston, MA as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $96,924 per year, or $46.6 per hour.
Application Support Engineer

Application Support Engineer

oneZero Financial Systems

Somerville, MA • On-site

Full-time

Posted 15 days ago

Job description

Come join oneZero Financial Systems! An exciting, fast-growing company with Headquarters in Somerville, MA. oneZero empowers banks, brokerages and hedge funds with cutting edge trade routing and execution technology. Our platform, deployed with 200+ entities globally, features a low-latency trading environment, integrations to the world's leading execution venues, and reliable IT infrastructure and technical support-all designed to be customized and scaled to serve any business model and any size of market participant. We take pride in our great work atmosphere and highly motivated team of engineers. We are currently looking for a motivated and talented Application Support Engineer to join our Somerville office.
oneZero is proud to have been named one of Business Intelligence Group's Best Places to Work for four consecutive years: https://www.onezero.com/awards/onezero-earns-recognition-as-a-2025-best-place-to-work/
oneZero earns 2025 Great Place To Work Australia Certification: https://www.onezero.com/awards/onezero-earns-2025-great-place-to-work-australia-certification/
The Boston Globe names oneZero a Top Place to Work in 2022, 2023, and 2024: https://www.onezero.com/homepage/the-boston-globe-names-onezero-a-top-place-to-work-for-third-year-
Job Purpose:
The Operations Engineer position helps keep our production platforms stable, fast, secure, and well-documented by monitoring live systems, executing defined operational procedures, and assisting with straightforward improvements that reduce recurring issues. This position is also responsible for planning, deploying, and supporting client implementations of oneZero's products, including bridging, aggregation, and reporting systems-coordinating readiness checks, basic configuration validation, and initial data flow verification.
Duties:
  • Monitor production systems and analyze alerts to determine severity, business impact, and appropriate response strategy using technical expertise and operational experience.
  • Investigate system anomalies by correlating logs, metrics, and traces to identify root causes and determine remediation approaches.
  • Determine and execute appropriate corrective actions based on assessment of technical risk, business impact, and available remediation options (e.g., service restarts, failovers, configuration adjustments, rollbacks).
  • Exercise independent judgment to balance response speed against technical risk when selecting among multiple remediation options in consultation with industry best practices.
  • Evaluate incident severity and business impact to determine when immediate action is warranted versus when to coordinate with engineering teams for complex or systemic issues.
  • Evaluate and enhance runbooks, operational procedures, and monitoring strategies based on operational experience and evolving system requirements.
  • Plan and coordinate deployments by assessing risk, determining validation strategies, monitoring key performance indicators, and making go/no-go decisions during rollout phases.
  • Plan and execute client implementations by evaluating readiness criteria, identifying technical dependencies, determining deployment sequencing, and designing validation strategies for bridging, aggregation, and reporting components.
  • Assess client connectivity requirements and infrastructure readiness, making informed recommendations about configuration approaches and integration patterns to ensure successful production transitions.
  • Partner with client-facing teams to assess operational risks, define technical requirements, and determine handover readiness for steady-state support.
  • Identify recurring operational patterns and design automation solutions (scripts, tooling, monitoring enhancements) that improve efficiency and system reliability while maintaining appropriate safety controls.
  • Analyze operational outcomes and document decisions, rationale, and results for auditability and continuous improvement.
  • Lead post-incident analysis by evaluating contributing factors and recommending process improvements, monitoring enhancements, or architectural changes.
  • Analyze trade execution issues, pricing anomalies, and connectivity problems by evaluating FIX/API message flows to determine whether issues require operational intervention or engineering escalation.
  • Assess and validate client onboarding prerequisites (API credentials, connectivity parameters, spread and routing configurations), making informed judgments about deployment readiness and identifying gaps requiring resolution.
  • Evaluate liquidity provider and platform connectivity issues, determining whether problems stem from configuration, network, or systemic factors.
  • Respond to client inquiries by analyzing technical issues, determining appropriate solutions, and providing guidance within SLA commitments.
  • Assess recurring client issues and technical patterns to identify opportunities for documentation improvements, process enhancements, or engineering solutions.
  • Ensure operational activities adhere to security best practices and change management procedures, exercising judgment about appropriate controls for different types of changes.
  • Handle sensitive client credentials and configuration data according to established security frameworks, making risk-based decisions about access and handling procedures.
  • Exercise judgment in determining appropriate response urgency and escalation based on business impact, technical severity, and client criticality for issues including latency spikes, connectivity problems, trade discrepancies, and configuration gaps.

Required Skills:
  • 3+ years in production operations, site reliability engineering, or technical support for mission-critical systems.
  • Basic Linux system administration skills and networking knowledge (diagnostics, troubleshooting, performance analysis).
  • Experience using monitoring and observability tools to diagnose system behavior and performance issues.
  • Demonstrated ability to analyze complex technical issues, evaluate remediation options, and make sound decisions under time pressure.
  • Clear written and verbal communication skills for incident documentation, client interaction, and cross-team collaboration.
  • Scripting (Python, Bash, PowerShell or similar) for simple automation and reporting.
  • Direct experience supporting or onboarding technical client integrations (readiness checks, configuration validation, data flow verification).
  • Familiarity with bridging, aggregation, and reporting integration patterns (or demonstrable ability to learn them rapidly).

Attractive Skills:
  • Exposure to real-time data or financial technology environments.
  • Container platform familiarity (Docker, For example, ECS, or Kubernetes).
  • Streaming / messaging systems (Kafka, Kinesis, or similar).
  • Basic performance troubleshooting (resource usage, latency, responsiveness patterns).
  • Foundational security hygiene (least privilege, credential handling best practices).
  • VMware virtualization exposure.
  • Administering MetaTrader 4 (MT4, MT5) servers or related components.
  • Advanced PowerShell or broader programming (Go, Java, .NET) for tooling enhancements.
  • Supporting financial services clients in production triage contexts.
  • Knowledge of core financial markets concepts (pricing, spreads, order flow).
  • Brokerage middle or back office operational experience (trade capture, reconciliation, reporting).
  • Experience automating repetitive operational tasks (scripted runbook wrappers, small tooling improvements).

The annual salary range for this role is $80,000- $140,000, depending on relevant experience.

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