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Manager Systems Support Engineer Jobs in Baltimore, MD

Luminis Health

Systems Support Technician I

Annapolis, MD · On-site

$23.61 - $35.42/hr

Systems Support Technician 1 Position Objective: Systems Support Technician 1 provides technical ... Enters, tracks, and manages all help desk tickets in the problem tracking application, ensuring ...

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Manager Systems Support Engineer information

See Baltimore, MD salary details

$19

$42

$75

How much do manager systems support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for manager systems support engineer in Baltimore, MD is $42.62, according to ZipRecruiter salary data. Most workers in this role earn between $31.54 and $48.27 per hour, depending on experience, location, and employer.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Baltimore, MD? For Manager Systems Support Engineer jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Baltimore, MD look for? The top searched job categories for Manager Systems Support Engineer jobs in Baltimore, MD are:
Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,648 per year, or $42.6 per hour.

Intelligence Support Engineer

MANTECH

Annapolis Junction, MD • On-site

Full-time

Re-posted 23 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 242 rated software companies

Job description

MANTECH seeks a motivated, career and customer-oriented Intelligence Support Engineer to join our team in Annapolis Junction, MD. 

Responsibilities include but are not limited to:  

  • Integrates intelligence data sources and analytical products into operational technical infrastructure, providing operators with real-time intelligence context within mission systems.
  • Develops tools and workflows that bridge intelligence analysis and technical operations, ensuring operators maintain situational awareness during capability employment.
  • Serves as technical liaison between intelligence analysts and capability developers.
  • Design workflows automating intelligence enrichment of technical observables (IPs, domains, file hashes)
  • Implement intelligence data pipelines delivering near-real-time updates to operational systems
  • Create dashboards and interfaces presenting fused intelligence-technical situational awareness
  • Document intelligence integration architectures and data flow designs
  • CONUS travel maybe required up to 25%

Minimum Qualifications:

  • Bachelor's degree and 4+ years of experience OR High School Diploma/GED and 8+ years of experience OR Associate’s degree and 6+ years of experience OR Master’s Degree and 2+ years, OR a PhD with 0+ years of progressively responsible experience.
  • 4+ years experience integrating intelligence data into technical systems or operational environments
  • Strong understanding of intelligence disciplines (SIGINT, HUMINT, OSINT, cyber threat intelligence)
  • Proficiency with intelligence data formats and standards (STIX, TAXII, JSON, XML)
  • Experience developing APIs, data integrations, and middleware solutions
  • Programming skills in Python, Java, or similar languages
  • Understanding of RESTful API design and implementation Knowledge of database technologies (SQL, NoSQL, graph databases)

Preferred Qualifications:

  • Degree in in Computer Science, Information Systems, Intelligence Studies, or related field
  • Background as intelligence analyst with technical skill development
  • Experience with cyber threat intelligence platforms (ThreatConnect, Anomali, MISP)
  • Familiarity with SIEM integration and security orchestration (SOAR)
  • Knowledge of intelligence dissemination systems and classification handling
  • Experience with geospatial intelligence (GEOINT) data and tools

Clearance Requirements:

  • An active TS/SCI with Polygraph is required
  • Must be a U.S. citizen

Physical Requirements:

  • Must be able to remain in a stationary position 50% of the time.
  • Needs to occasionally move about inside the office to access file cabinets and office machinery.
  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
  • Must be able to exchange accurate information in these situations.

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