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Manager Systems Support Engineer Jobs in Nevada (NOW HIRING)

Thermo Systems

$90K - $120K/yr

The Opportunity The Control Systems Project Engineer I supports the design, integration, and ... Working alongside project managers, engineers, and commissioning teams, this role contributes to ...

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Manager Systems Support Engineer information

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Nevada? For Manager Systems Support Engineer jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Nevada look for? The top searched job categories for Manager Systems Support Engineer jobs in Nevada are:
What cities in Nevada are hiring for Manager Systems Support Engineer jobs? Cities in Nevada with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

Systems Administrator Opera and Infor

Fusion HCR

Las Vegas, NV

Full-time

Posted 26 days ago

Job description

Position: OPERA / Infor Systems Administrator (Application Support)
Location: Onsite – Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality
Position Overview
Fusion HCR is seeking a Systems Administrator focused on OPERA, Infor, and casino/hospitality management systems for a client in the gaming and hospitality industry.
This role is ideal for someone with a support background who has worked with hotel, casino, or property management systems and is looking to grow into a more technical systems-focused position.
The role will support day-to-day operations, user access, troubleshooting, and system performance across critical business applications in a 24/7 environment.
Key Responsibilities
Application & Systems Support
  • Provide day-to-day support for hospitality and casino systems, including OPERA, Infor, or similar platforms
  • Troubleshoot system issues, user access problems, and application errors
  • Support system configurations, updates, and ongoing maintenance
  • Assist with integrations between systems and ensure data flow accuracy
User Support & Operations
  • Provide Tier 1 / Tier 2 support for internal users across business applications
  • Manage user accounts, permissions, and role-based access
  • Support onboarding/offboarding activities related to system access
  • Work closely with business users to resolve functional and technical issues
System Monitoring & Stability
  • Monitor system performance and escalate issues as needed
  • Support backup processes, system availability, and uptime
  • Assist in identifying and resolving recurring system issues
Collaboration & Documentation
  • Partner with IT infrastructure, security, and vendor teams
  • Work with third-party vendors for system support and issue resolution
  • Maintain documentation for system processes, configurations, and troubleshooting steps

Qualifications
Required Experience
  • Experience supporting OPERA PMS, Infor, or similar casino/hospitality systems
  • Background in application support, helpdesk, or systems support roles
  • Experience troubleshooting user issues and system functionality
  • Strong customer service and communication skills
Technical Skills
  • User access management and permissions
  • Basic understanding of databases or system integrations is a plus
  • Familiarity with enterprise environments (24/7 operations preferred)
  • Nice to Have
  • Experience with other property management systems (Yardi, Entrata, RealPage, etc.)
  • Gaming or hospitality industry experience
  • Exposure to Active Directory or basic infrastructure support

Additional Requirements
Must be able to pass a gaming background check
Comfortable working onsite in a fast-paced, 24/7 environment