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Manager Systems Support Engineer Jobs in Illinois

AbbVie

AI Support Engineer

North Chicago, IL · On-site

$65K/yr

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... Exposure to Regulatory Affairs processes, regulatory submissions, or document management systems ...

AbbVie

AI Support Engineer

North Chicago, IL

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... Exposure to Regulatory Affairs processes, regulatory submissions, or document management systems ...

Culligan

Sales Support Engineer

Libertyville, IL · On-site

$115K/yr

... systems. * Develop and maintain engineering bid documentation, including PFDs, P&IDs, BOMs ... Experience & Technical Skills: 5-10 years of industry-specific experience in project management ...

AbbVie

AI Support Engineer

North Chicago, IL

AbbVie is seeking an AI Support Engineer to join our team in a role dedicated to supporting the ... Exposure to Regulatory Affairs processes, regulatory submissions, or document management systems ...

Cleo (US)

Support Engineer I

Rockford, IL · On-site +1

$65K - $75K/yr

Case Management & Escalation * Monitor assigned support queues and manage cases in accordance with ... Basic understanding of Windows and Linux operating systems. * Foundational networking knowledge ...

AMF Bakery

1st Line Support Engineer

Elk Grove Village, IL · On-site

$35 - $38/hr

AMF Bakery Systems is seeking a First Line Technical Service Support Engineer who will support AMF ... Experience in CRM systems; MS Dynamics * Strong verbal and written communication skills * Basic ...

Virtusa

Production Support Engineer

Chicago, IL

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the ... system performance issues escalated by Tier 1 and Tier 2 teams Lead highpriority P1P2 critical ...

Virtusa

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the ... system performance issues escalated by Tier 1 and Tier 2 teams Lead highpriority P1P2 critical ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Illinois

Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are the most commonly searched types of Systems Support Engineer jobs in Illinois? The most popular types of Systems Support Engineer jobs in Illinois are:
What are popular job titles related to Manager Systems Support Engineer jobs in Illinois? For Manager Systems Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Illinois look for? The top searched job categories for Manager Systems Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Manager Systems Support Engineer jobs? Cities in Illinois with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Contract IT Support Engineer

Simplex

Hoffman Estates, IL

Full-time

Posted 29 days ago

Job description

This is a contract with the potential of a permanent position based in Hoffman Estates, IL. We are unable to consider C2C or H1B. 

This role blends hands-on technical support and some systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments.

While experience with Lab Information Systems SW experience (Specifically Orchard / Clinisys software and associated Lab Equipment) would be an immediate "knock-in" for us, it is not required. What is required is a polished, service-minded IT Support Engineer to support our Hoffman Estates team.

You'll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you'll be the local face of IT-proactive, calm under pressure, and committed to operational excellence. 

They a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. 

What You'll Do 

  • Administer and support Google Workspace, Zoom, Slack, Orchard Software and other core SaaS tools, including user provisioning and access management. 
  • Deliver in-person support at our Hoffman Estates office, resolving hardware, software, and connectivity issues with professionalism and empathy. 
  • Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive. 
  • Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms. 
  • Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications. 
  • Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation. 
  • Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email-prioritizing clarity, speed, and accountability. 
  • Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience. 
  • Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards. 

What We're Looking For 

  • 2-3 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment. 
  • Experience with Orchard Lab Information Systems Software and Associated Lab Equipment is preferred but not required. 
  • Strong knowledge of macOS and Apple hardware troubleshooting. 
  • Experience with Google Workspace, Zoom, and cloud-based collaboration tools. 
  • Hands-on experience supporting AV equipment and Zoom Room configurations. 
  • Familiarity with Jamf or other Apple device management tools. 
  • Impeccable customer service and communication skills-especially when working with senior leaders. 
  • Strong organizational and prioritization abilities; able to work independently with minimal supervision. 
  • Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST). 

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