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Manager Systems Support Engineer Jobs in Illinois

Carefeed

Support Engineer

Chicago, IL · On-site +1

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$52 - $60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A ... System Administration: Maintain foundation data, manage access rights/security administration, and ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · On-site

$60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A ... System Administration: Maintain foundation data, manage access rights/security administration, and ...

Vizient

Development Support Engineer

Chicago, IL · On-site

$77K - $135K/yr

Analyze platform dependencies, workflows, monitoring events, and system health indicators to ... Familiarity with ITSM/ITIL processes, Incident Management, Problem Management, Root Cause Analysis ...

TekWissen LLC

Java Support Engineer

Chicago, IL · On-site

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that ... Lead troubleshooting, analysis, and resolution of unexpected system behaviors impacting service ...

Akima, LLC

IL · On-site

Updates data in Graduate Training Integration Management System (GTIMS), future equivalent systems ... NEC D0XX, G5XX; 8235/8251/8251-Flight Engineer. * USN Officer 13XX. Job ID 2026-24390 Work Type On ...

Culligan NA

Be Seen First

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

... systems. * Develop and maintain engineering bid documentation, including PFDs, P&IDs, BOMs ... Experience & Technical Skills: 5-10 years of industry-specific experience in project management ...

Culligan NA

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Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

... systems. * Develop and maintain engineering bid documentation, including PFDs, P&IDs, BOMs ... Experience & Technical Skills: 5-10 years of industry-specific experience in project management ...

Culligan NA

Be Seen First

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

... systems. * Develop and maintain engineering bid documentation, including PFDs, P&IDs, BOMs ... Experience & Technical Skills: 5-10 years of industry-specific experience in project management ...

FIS Amount

Production Support Engineer

Chicago, IL

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS Amount by ensuring production ... You will manage high-priority issues to resolution following industry best practices. You'll ...

Simplex

Contract IT Support Engineer

Hoffman Estates, IL · On-site

$40 - $45/hr

What is required is a polished, service-minded IT Support Engineer to support our Hoffman Estates ... systems and Zoom Rooms for hybrid meetings, events, and executive communications. * Manage ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Illinois

Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are the most commonly searched types of Systems Support Engineer jobs in Illinois? The most popular types of Systems Support Engineer jobs in Illinois are:
What are popular job titles related to Manager Systems Support Engineer jobs in Illinois? For Manager Systems Support Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Illinois look for? The top searched job categories for Manager Systems Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Manager Systems Support Engineer jobs? Cities in Illinois with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Support Engineer

Carefeed

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

About Us: Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day. By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families.
Carefeed works alongside existing EHR and HR systems and supports the way providers already operate. It reduces strain, keeps communities organized, and gives staff the time and confidence to focus on what matters most. Providers choose Carefeed because it is simple to learn, powerful in practice, and built for the realities of multi-community care.
Trusted by thousands of communities across the US and Canada, Carefeed helps every organization deliver a better experience for residents, families, and the teams who care for them.
About the Opportunity: Carefeed is seeking a Support Engineer to join our growing team and serve as a bridge between our engineering, product and client experience teams. As a Support Engineer, you'll investigate and fix client issues, design and implement changes to avoid future problems, and advocate for Carefeed's clients to the rest of the company.
In this role, you'll split your time between fixing client issues and building tools to help prevent issues in the future. This role sits in our Integrations engineering team, where you'll use your experience supporting our integrations to help us make future implementations more resilient.
This role is well-suited for recent college or coding bootcamp graduates who are eager to start a career in software development. Our goal is to help team members in this role build the skills and experience to grow into future engineering positions at Carefeed.
Responsibilities:
  • Solve client issues. Your primary day-to-day responsibility will be to act as escalation support for Carefeed's client experience team. Investigate and fix client issues as they arise.
  • Design and implement tools and fixes. Build tools to help you and the rest of the Carefeed team detect client issues or prevent them before they arise.
  • Assist in onboarding and offboarding clients. Assist in the technical setup of new clients as needed. As with client issues, you'll be encouraged to develop tooling to automate this.
  • Collaborate cross-functionally with clients and Carefeed team members to understand requirements, resolve issues, and deliver high-quality outcomes.
  • Contribute to continuous improvement, sharing insights and feedback to strengthen processes, systems, and team collaboration.

Skills:
  • Excellent communication skills. You must be able to convey complex technical concepts clearly, both verbally and in writing, to technical and non-technical audiences.
  • Strong debugging skills, particularly relating to 3rd-party integrations. You will regularly need to collate information from SQL databases, remote server logs and client reports in order to reproduce and fix issues.
  • Experience programming web applications. Carefeed works primarily in PHP and Typescript. Experience in these languages is a plus but not required.
  • Experience with Unix-based systems (MacOS or Linux) and Internet protocols like DNS and SMTP is a plus.

Qualifications:
  • 2+ years in a technical support, client success or software development role
  • Experience in a startup environment or healthcare industry is a plus.
  • Proven track record of providing excellent client service and handling challenging client situations with professionalism.
  • Bachelor's degree in computer science, information technology, or related field, or equivalent practical experience.
  • Experience working in SaaS or enterprise software environments.

Work Location: Chicago, IL
FLSA Status: Full-time, Exempt
What You'll Love:
  • Join a fast-growing startup making a real impact in the lives of senior care providers and their communities
  • Comprehensive medical, dental, and vision insurance to support your health and well-being
  • 401(k) plan to help you plan for the future
  • Paid vacation, sick time, and company-paid holidays to support work-life balance
  • A culture that values growth and development, with opportunities to grow your career as we scale

Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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